Paragon Acura

I took my Acura 2020 RDX for Maintanance here. I explained that my Acura windshield wiper fluid system might have a leak because the fluid runs out without using it. I told them to check that and to explained that my Acura windshield wiper fluid system might have a leak because the fluid runs out without using it. I told them to check that and to do the oil change, and the maintenance. When they returned the car 2 hours later, they told me everything was done and well. I asked if they found the issue with the windshield wiper fluid and said everything was good. I personally checked the windshield wiper and IT WAS EMPTY. They didn’t have the courtesy to check or replenish the fluid. I went back to my customer advisor and I told them that they didn’t put any windshield wiper fluid. They took the car back to service and came back in 2 minutes with a container full of fluid. I asked if they checked if there was a leakage. He said they checked for everything and that everything looked good. I drove back home and it was empty as soon as I got home. I knew they didn’t check anything! How am I supposed to trust a service done in my vehicle in this dealer if they didn’t check the simple things like check if there’d a leakage, and they didn’t do anything. I called a bunch of times and they did not pick up the phone. I do not trust this dealer. I’m sure they didn’t even check my car and charged me for it. More

I am a loyal customer for this dealer. I have been leasing Acura for over 20 years from the same dealer. You can tell how much I trust this dealer. Especially, I like to extend my appreciation to T leasing Acura for over 20 years from the same dealer. You can tell how much I trust this dealer. Especially, I like to extend my appreciation to Tommy Ng. He was so professional and helpful that literally he got all the paper work done before I arrived. I spent less than an hour at the dealer shop and drove away the best car-Acura AWD Advance package. Definitely, I will come back 3 years later when my lease matures. I trust that Tommy will contact me beforehand and provide me the best price and service. More

This was my fourth lease and once again I was very happy with the service . Thomas is very knowledgeable, pleasant and took great care of me ! with the service . Thomas is very knowledgeable, pleasant and took great care of me ! More

This is my 3rd lease with Paragon Acura and Thomas NG (sales) closed the last 2 leases. Thomas closed my current lease an amazing 2021 Acura TLX advance with Sh-awd. He went above and beyond to make this (sales) closed the last 2 leases. Thomas closed my current lease an amazing 2021 Acura TLX advance with Sh-awd. He went above and beyond to make this an ultra smooth transaction. I highly recommend you visit Thomas NG and Paragon Acura. Thanks Again Bernard More

Thomas is very helpful and knowledgeable when assisting me in purchasing my first car from Acura. He made the whole process very smooth and easy! me in purchasing my first car from Acura. He made the whole process very smooth and easy! More

Had a great experience, I ran into a few issues and they stayed around till 11pm to make sure I got my car. Highly recommended!! stayed around till 11pm to make sure I got my car. Highly recommended!! More

It was the first time I am buying a certified car/used car, Thomas is being extremely helpful, he's very knowledgeable. He went through everything with us and let us know as many tips as possible. Through car, Thomas is being extremely helpful, he's very knowledgeable. He went through everything with us and let us know as many tips as possible. Throughout the whole conversation, it was very pleasant just like talking to a friend, and he always tries his best way answer your question or gives you advise. I will recommend him to my friends and family. More

Great customer service, very knowledgeable specialist. Thomas has an amazing range of experience and knowledge that goes hand and hand with his charisma with customer. Thomas has an amazing range of experience and knowledge that goes hand and hand with his charisma with customer. More

Leased an RDX and Thomas made the process very smooth as always. I've been an Acura custumer for more than 5 years and I keep coming back to him, he always answers all my questions, we never waste time and always. I've been an Acura custumer for more than 5 years and I keep coming back to him, he always answers all my questions, we never waste time and will continue coming back to him. Great service! -Thank you. More

Wasn't impressed with the dealership itself but Thomas Ng took very good care of me. He took the time to explain every detail and made sure that I was comfortable with every aspect of the transaction. In the took very good care of me. He took the time to explain every detail and made sure that I was comfortable with every aspect of the transaction. In the weeks since i bought my vehicle he's reached out a few times to make sure that I'm totally satisfied. I would recommend him every time. The stars that I have the dealership is mostly attributed to Thomas. If wasn't for him my review of the dealership would've been very negative. He's a total gem! Loving my new vehicle and thoroughly satisfied with the details of my purchase. More