Paragon Acura

I had the pleasure of working with Mr. Thomas Ng in Paragon Acura in Queens NY. He made the process easy! He's very knowledgeable, professional & went above & beyond in the process of the price & terms Paragon Acura in Queens NY. He made the process easy! He's very knowledgeable, professional & went above & beyond in the process of the price & terms of my purchase! I would highly recommend Thomas to anyone looking to purchase a vehicle! Thanks again Thomas! We LOVE our MDX 2022! My family and I appreciate you! More

Professional and courteous people working there, sale process was done online efficiently and without delays. process was done online efficiently and without delays. More

I had my 2022 Acura MDX for first time complimentary I had my 2022 Acura MDX for first time complimentary service for oil change and rotation of tires etc..-- the coupon was sent to my home from Paragon I had my 2022 Acura MDX for first time complimentary service for oil change and rotation of tires etc..-- the coupon was sent to my home from Paragon where I purchased the car. I arrived on time scheduled for 11:30 am; however, I was lining up for waiting in the car outside the service area under the temperature of 29 degree F continually for 45 minutes before I drove and led into the service area where I stayed in the car for twenty minutes before any service adviser attempted to talk to me. When I talked to the advisor Mr. Steven Hernanadez who scheduled my appointment , he did not seem to remember what had been scheduled and even the email in front of me clearly indicated what my visit was all about- a very unusual and unprofessional response to a new car purchaser who expects a warm welcome and knowledgeable about the promotion for new customer, particularly the first timer. Then he asked for auto registration and promotional coupon etc.. -- the unnecessary requests which had been clearly recorded in the computer --unless Paragon does not have it like all other dealers . Even worse, when my car was taken for service, I was told that I needed to wait for two hours for the oil change and Paragon would provide a drive to take me home and back to service dealership--this never happened. I complained to the service manager Mike and he simply gave a perfunctory response indicating that this was a busy Saturday morning--no apology and no indication of any room for improvement. In short my experience with Paragon was a nightmare! If I have a choice , I will never go back to Paragon for any further service. I arrived at 11 am, and I left at almost 4 pm. for a complimentary oil change. And Acura is supposed to be a luxury brand with a reputation for good service and customer satisfaction. Obviously, it is not my experience with Paragon! More

Thomas Ng is an excellent salesperson, he’d made me feel welcomed and walked me through the process of trading in my car with an ease and comfortableness that I wasn’t expecting, Thank you Thomas welcomed and walked me through the process of trading in my car with an ease and comfortableness that I wasn’t expecting, Thank you Thomas More

I had a great experience at Paragon Acura working with Thomas Ng. I got a 2020 Certified RDX and the car and price was exactly as advertised. Thomas Ng. I got a 2020 Certified RDX and the car and price was exactly as advertised. More

Thomas was attentive and listened to my requests. He was informative and honest. My experience was superb. Great person. Thank you for making this process such a breeze. informative and honest. My experience was superb. Great person. Thank you for making this process such a breeze. More

Thomas is a straight to the point give you the right price without beating around the Bush. And he keeps his word. Best dealer around if you need a Acura please go see Thomas, he will do what's right fo price without beating around the Bush. And he keeps his word. Best dealer around if you need a Acura please go see Thomas, he will do what's right for you. Just lease an Acura MDX 2022 for my wife through Thomas D Myers More

The stand at Acura Paragon is very friendly and knowledgeable. Our salesman Thomas Ng was very informative and got a great deal. His friendly and knowledgeable service was impeccable. knowledgeable. Our salesman Thomas Ng was very informative and got a great deal. His friendly and knowledgeable service was impeccable. More

Thomas Ng was very helpful and made it a smooth process. Very satisfied with his service would recommend my friends. Very satisfied with his service would recommend my friends. More

Thomas NG is the best and excellent salesperson I have ever met, he really care about his costumers and develop a great personal interaction following up and making us feel comfortable. Thank you for your ever met, he really care about his costumers and develop a great personal interaction following up and making us feel comfortable. Thank you for your help Thomas, my wife is so happy with her new TLX A-SPEC More