Paragon Acura

I have had nothing but great experiences with Paragon Acura Service Department. I have had my MDX serviced with CHRIS URENA and felt he delivered excellent customer service. He was courteous, profession Acura Service Department. I have had my MDX serviced with CHRIS URENA and felt he delivered excellent customer service. He was courteous, professional, and friendly. I will definitely use him and Paragon for any of my future needs. He definitely is an asset to the dealership. I have dealt with awful service advisors in the past and he made the experience very smooth and positive. I will definitely recommend your service dept and also your dealership. “GREAT JOB CHRIS” More

I had a 06 Acura Tl and everytime I went for service, I dealt with Chris Urena and he was excellent, friendly knowledgable and understanding. I would recommend Chris and the service department time and tim dealt with Chris Urena and he was excellent, friendly knowledgable and understanding. I would recommend Chris and the service department time and time again.. I also just swapped my 06 TL for a 10 TL and deal with Sam Yip and he was absoutely outsanding very friendly and honest, wasnt a typical salesman that had no intrest for the consumer, he did whatever it took to get the deal done.. Paragon is the best Acura Dealer in Queens hands down More

The staff was extremely polite and patient. The staff was knowledgeable about the products and was able to answer the questions about the TSX. I previously had a 2007 RDX and was very happy with the car. Go knowledgeable about the products and was able to answer the questions about the TSX. I previously had a 2007 RDX and was very happy with the car. Good Follow- up with phone. Car was delivered in timely manner. More

We've been customers at Paragon Acura for 5 years (3 cars). Mr. Solvedo is friendly, well-informed and straightforward, providing lots of information re models, prices and features. He also clued us in cars). Mr. Solvedo is friendly, well-informed and straightforward, providing lots of information re models, prices and features. He also clued us in to what would not be the right car or the right deal. He's always been available by phone when we needed facts and figures. That helped us make a good choice just this month. The TSX feels great to drive. And Ms. Fernandez made sure we got familiar with many of the gadgets and bells and whistles that the car offers. She spent a lot of time demonstrating and answering questions and even called my cellphone on our way home to make sure Bluetooth was working properly. We were well cared for, and recommend Paragon very highly. More

THe staff was very patient and helpful upon responding to my questions about the TSX. I had an RDX coming off lease and knew Acura was a good product. They were informative and polite. The explanation about my questions about the TSX. I had an RDX coming off lease and knew Acura was a good product. They were informative and polite. The explanation about the features of the car and knowledge was extensive in helping me make my decision. More

I went to purchase a used base model TSX as I thought there was no way I could afford the 2010. I had numerous dealers to visit that day but the treatment and the deal that I got at paragon there was no there was no way I could afford the 2010. I had numerous dealers to visit that day but the treatment and the deal that I got at paragon there was no way I could leave.The moment you walk in the dealeship you feel at home. Peter Pazmino was great unlike other salesmen I have encounterd in the past. It was so easy to communicate with him and express your concerns. Jean the Financial Manager must also be commended. I spent almost the whole day trying to make up my mind and at no time did I see Peter getting impatient. when I picked up the car he spent a lot of time going over the features. Upon leaving the dealership the Manager,Peter,Jean told me that I should not hestitate to call them.I now consider myself part of the paragon time. Best Dealership. More

When I visited Paragon Acura this afternoon, I had absolutely no idea that I would be driving away in a new car. The original intention of my visit was to have my 2006 Acura TL serviced with a simple absolutely no idea that I would be driving away in a new car. The original intention of my visit was to have my 2006 Acura TL serviced with a simple oil change, but after working with the great men and women of the dealership, I can truly say this was my best experience ever. What makes Paragon Acura so amazing is the level of service you get from top to bottom. When I first arrived I was quickly taken care of. The service rep, Kevin Cunningham, quickly took down my information and ensured me that my work would be done in a timely manner. He then referred me to JC Chan, one of the service advisors who would be managing my case. Both Kevin and JC gave me constant updates on my service, making me feel like I just rolled in a 2011 model, not a 2006. There was an unexpected issue with my service (dead battery) which JC quickly let me know. He also gave me a courtesy discount for the unexpected issue. When my car was ready, I asked JC a simple question about the possibility of adding a backup camera to my car at which point he directed me to Sam Yip. And this is where the fun truly begins. Sam answered my question with ease, and then presented a very familiar offer. "What would you do if I could get you out of your car and into a brand new 2010 TL?" I've heard this before, but because of my very foolish decisions in the past and my large amount of negative equity I'm always told "sorry, but we can't help." This time around, Sam was convinced that he could get it done. He gathered my information and worked with James (Finance Manager) to get the deal done. I was so impressed with his patience, understanding of my situation and requirements and most importantly of his candor. I had to wait for James to see me because they were busy this evening, but he kept on giving me constant updates and ensuring that I was kept active, excited on the new car. Christina Martinez also took some time to show me the numerous features of the car and answered every single question I had. In the end, I was out of my 2006 TL (fully paid for), into a 2010 TL Tech Package with all of the features I always wanted. From service to sales to the financing ... this was an amazing experience and one that I could have only wished for. I truly appreciate all of the work that went into making what seemed like an impossible scenario into a reality. Paragon Acura is the best Acura dealership in NYC hands-down. More

I have purchased 3 Acura MDX's. My first from Curry Acura, my second from Acura of Westchester. I was dissatisfied with both the treatment I received and the price I paid. Paragon Acura was the except Acura, my second from Acura of Westchester. I was dissatisfied with both the treatment I received and the price I paid. Paragon Acura was the exception. Maurice, sales, was pleasant, easy going. He listened and didn't argue. He told me all about the car, I told him my thoughts. We both agreed that we wanted to make a deal. We both made compromises and I drove the car away. Easy. No waiting. I was handed off to Wendy who would teach me about the working of the dashboard. She made the complicated simple. She's an effective communicator, she took her time and she left me with one-sheet that has served me well. More

I had been approved for an "upgrade" program that Acura has going at this time. I had a preowned 2004 Acura MDX that I had to give up due to tight personal financial reasons and more that, the loan for it has going at this time. I had a preowned 2004 Acura MDX that I had to give up due to tight personal financial reasons and more that, the loan for it at the time was more expensive than what the street value of the truck was worth - don't get me wrong, I still and believe that I will always miss that MDX. It worked beautifully, never EVER had any problems in the three years I had owned it....sniff, sniff - we do miss her!! Well to continue, it was about that time that my wife needed her own ride anyway and this opportunity had became and win-win-win for the entire party. Straight to the point - Peter Pazmino, Jean Maurilus and their team had bought out my auto loan, they used the remaining value left of my old baby MDX including extra money we put down very well negoiated in efforts to be comfortable with monthly lease payments for a brand spanking new 2010 Acura RDX! They worked out a great deal for us and both Peter & Jean has been nothing but an excellent sales people and very informative when it comes to customer service. They have been always attentative to our needs and checked up on us every once in a while to make sure my wife and I are pleased with the RDX - we had already decided that we're going to buy out the RDX later on. Peter was excellent at explaining & showing all the bells and whistles of my wife's car and Jean was terrific with us on the financing loan process. Also, I had already decided myself that once I'm back on my feet, I'm going back to get that new 2010 Acura MDX - I swear, they've changed everything compared to the 2007-2009 models including replacing that darn, goofy grill that I've hated. People had voiced their opinions, Acura had finally listened. Check them out, hopefully you'll have a great experience as we did. Best of luck! More

The service I rec'd from Angelo Navarro & Wendy Deshal was exceptional. I came into Paragon Acura specifically to lease a new vehicle because the lease on my ML350 was over. Angelo, of Paragon Acura, im was exceptional. I came into Paragon Acura specifically to lease a new vehicle because the lease on my ML350 was over. Angelo, of Paragon Acura, immediately got to work and put me in the best possible deal as quickly as possible. There were no games. Trust me when you're pressed for time you definitely appreciate a salesman who isn't looking to play games. Upon picking-up my vehicle Wendy Deshal, the deliverance Director, went through all of the vehicles bells and whistles. It was a great experience. Sincerely, Orlando Molina More