Paragon Acura

My purpose of visit was to buy CPO 07 MDX, the one we liked had a dent on the rear bumper,but the sales rep lied to us it is not part of certification process so we should pay for fixing the dent. After liked had a dent on the rear bumper,but the sales rep lied to us it is not part of certification process so we should pay for fixing the dent. After coming back home searched ACURA website for the certification process which clearly says for a car to be certified should not contain any dents and if any present should be fixed by the dealer before it is listed.This shows PARAGON's arrogance and rudeness how they treat a customer for being BIG ACURA dealer in tristate area. I'm going to take up this issue with ACURA. After my complain on dealerrater PARAGON customer relations manager contacted me, and assured they will do everything to take care this. Murat, Camilio, and Jean did a great job, fixed the problem took good care, thank you very much guys. I'm sure they will provide same great service with after sale service too. More

Every time I come here for service I never wait longer than intended. I am usually out before the time they initially tell me. The price for service is fair, and sometimes I can get a discounted price out than intended. I am usually out before the time they initially tell me. The price for service is fair, and sometimes I can get a discounted price out of them. I have my go to guy who always gets me in and out, but even if he isnt there one of the other guys will have me in and out in a decent amount of time. More

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i am giving my opinion of my experience because i met people who were honest and willing to help me to achieve my goal to acquire a vehicle that i wanted the sales people did nota allow me to just get i people who were honest and willing to help me to achieve my goal to acquire a vehicle that i wanted the sales people did nota allow me to just get in a car and then be stuck in a situation that i would regret and with the economy today i am grateful More

The staff handle the buying very professional. Always took care of stuff that was needed, but parking is very, very had to find.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx took care of stuff that was needed, but parking is very, very had to find.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx More

I am very satisfied with Mr. Urena's service. I am servicing my car at this Acura Center for more than a year. Some time when I do not have an appointment Mr. Chris Urena would help me out to get my c servicing my car at this Acura Center for more than a year. Some time when I do not have an appointment Mr. Chris Urena would help me out to get my car service done on time. I really appreciate that. Hope to visit this place for many years to come. More

I had a 06 Acura Tl and everytime I went for service, I dealt with Chris Urena and he was excellent, friendly knowledgable and understanding. I would recommend Chris and the service department time and tim dealt with Chris Urena and he was excellent, friendly knowledgable and understanding. I would recommend Chris and the service department time and time again.. I also just swapped my 06 TL for a 10 TL and deal with Sam Yip and he was absoutely outsanding very friendly and honest, wasnt a typical salesman that had no intrest for the consumer, he did whatever it took to get the deal done.. Paragon is the best Acura Dealer in Queens hands down More

the Staff was good knowledgeable and courteous, they were a pleasure to work with. they work with the customer to reach the best possible deal!!! A++++ Christina was real good in explaining all the details a pleasure to work with. they work with the customer to reach the best possible deal!!! A++++ Christina was real good in explaining all the details of the interior and made real easy to understand. More

I have had nothing but great experiences with Paragon Acura Service Department. I have had my MDX serviced with CHRIS URENA and felt he delivered excellent customer service. He was courteous, profession Acura Service Department. I have had my MDX serviced with CHRIS URENA and felt he delivered excellent customer service. He was courteous, professional, and friendly. I will definitely use him and Paragon for any of my future needs. He definitely is an asset to the dealership. I have dealt with awful service advisors in the past and he made the experience very smooth and positive. I will definitely recommend your service dept and also your dealership. “GREAT JOB CHRIS” More

We've been customers at Paragon Acura for 5 years (3 cars). Mr. Solvedo is friendly, well-informed and straightforward, providing lots of information re models, prices and features. He also clued us in cars). Mr. Solvedo is friendly, well-informed and straightforward, providing lots of information re models, prices and features. He also clued us in to what would not be the right car or the right deal. He's always been available by phone when we needed facts and figures. That helped us make a good choice just this month. The TSX feels great to drive. And Ms. Fernandez made sure we got familiar with many of the gadgets and bells and whistles that the car offers. She spent a lot of time demonstrating and answering questions and even called my cellphone on our way home to make sure Bluetooth was working properly. We were well cared for, and recommend Paragon very highly. More