Paragon Acura

I have a 2001 Acura CL. I purchased the car used from an auction. When I drive, the car would shake around 60mph. So I took it to Pep Boys they said I needed tires & 4 new rims and wanted to charge me a a auction. When I drive, the car would shake around 60mph. So I took it to Pep Boys they said I needed tires & 4 new rims and wanted to charge me a arm and a leg. I brought it to my neighbor who fixs cars and he tried to get me. He said i needed new struts with the new tires & rims. I was trying not to go to the dealership but I had no choice. Thats where I ran into Kevin as soon as I told him the problem he knew what it was "rotors". Not only did he save me a ton of money. He had excellent customer service skills as well. As long as Kevin is there Acura is my first stop for car repairs. More

My name is Morton Abrams, I bought a Acura 2005 TL from your dealership last year and I've bought it from time to time to get it looked at. I've worked primarily with Kevin in the service department. Kevin your dealership last year and I've bought it from time to time to get it looked at. I've worked primarily with Kevin in the service department. Kevin has excellent customer service skills and shows he is highly knowledgable in his field. He is able to articulate the diagnositic for the vehicle and he is able to provide a solution in a timely manner. He is a asset to the dealership. Keep up the good work. Thanks Mo' More

My wife and I were in the market for a family vehicle (seats 6 or more). So we looked into and Acura MDX. Being that the newer models we out of our reached we decided to go for a certified used. After (seats 6 or more). So we looked into and Acura MDX. Being that the newer models we out of our reached we decided to go for a certified used. After a couple of weeks looking we found one at Paragon Acura. We we called they said they had the car still for sale and when we went to the lot the next day they actually did. There was no bait and switch, even though we eventually got a different car. Angelo(our salesman) was awesome, very professional and courteous. Even thought the car had no mats, missing the dvd remote, chip in the wind shield that did not deter me from getting the MDX because he reassured me that he would get all that fixed and sure enough he has. The actual service department was also very friendly and fast they had the car ready at the promised time. They even we as far as replacing the front brake rotors because I felt the car pulsating when I was breaking. All free of charge. I will from now on be loyal to Paragon Acura. I would definitely recommend them to any one in the market for a new or used car. More

I had a day where I was very glad I owned an Acura. The battery died mid-day in NYC. I called Acura Roadside Assistance (the first time I ever had to---and this is the fifth Acura I have owned). The roadsi battery died mid-day in NYC. I called Acura Roadside Assistance (the first time I ever had to---and this is the fifth Acura I have owned). The roadside assistance person was there in 20 minutes. I immediately drove to Paragon Acura, where I have had all 5 Acuras serviced, and Chris Urena, the service manager who I have very happily dealt with for several years there, was able to have the battery replaced while I waited. Now that is customer service. May I say that Mr Urena has ALWAYS been a dedicated professional every time I have made an appointment for scheduled maintenance. He has always been attentive and knowledgeable, concerned about customer satisfaction---and gracious. It is evident that he enjoys dealing with his clientele, as he honestly remembers things from one visit to the next--even before he looks at the computer. Mr Urena makes a service visit a very good experience. More

this dealer is very very bad service especially in parts deparment never gonna go there again the guy with the name is elaimo i think is very rude with the customer one time i called for one service and th deparment never gonna go there again the guy with the name is elaimo i think is very rude with the customer one time i called for one service and they make me wait 30 minutes in the line please don;t go to this dealer thanks More

Camilo Barrientos provided outstanding sales support at Paragon Acura. Camilo was friendly, helpful, patient, and honest. I purchased a 2007 Acura MDX, and it would not have occurred but for Camilo going Paragon Acura. Camilo was friendly, helpful, patient, and honest. I purchased a 2007 Acura MDX, and it would not have occurred but for Camilo going the extra mile to provide information and address the various questions that I had. When it is time to purchase another Acura, I will definitely contact Camilo. More

As a Canadian customer located on the west coast, buying from New York is not an easy process. Peter Pazmino in Paragon Acura helped me all the way from inspection, sale, title to shipping. He is always an from New York is not an easy process. Peter Pazmino in Paragon Acura helped me all the way from inspection, sale, title to shipping. He is always an email or phone call away to answer all my questions. The whole process is flawless and painless. Hats off to Peter to make my purchase experience an enjoyable one. More

Our experience with Paragon Acura was very good. In particular, we were very pleased with our sales associate Camilo. He was very professional, very courteous and very helpful in the entire process. He particular, we were very pleased with our sales associate Camilo. He was very professional, very courteous and very helpful in the entire process. He worked very hard to get my wife and I a deal we were happy with. He gave us 110% of his time and we felt that he cared about us being happy with everything. Everybody knows that buying a car can be stressful, but our experience at Paragon and with Camilo was all very positive and stress free. We definitely recommend Paragon Acura. More

I called the dealership to see if they had a used car in stock, they were very friendly and put me on the guest list. When we arrived Sam helped my brother and i immediately, he was very helpful at explaini stock, they were very friendly and put me on the guest list. When we arrived Sam helped my brother and i immediately, he was very helpful at explaining our options after finding out the used car was already sold. When we finally picked out the car we wanted and once the paper work was done Wendy showed us everything the car could do. They were very nice and efficient I would definitely recommend this dealership to any new or used car buyers. More

It was really hard making a decision on a car I wanted but I finally made up my mind to purchase a Acura MDX. I started searching on line and found Acura-Paragon to have the best prices. Many places I ca but I finally made up my mind to purchase a Acura MDX. I started searching on line and found Acura-Paragon to have the best prices. Many places I called either didnt want to speak to you unless you came in and or you showed up and the cars listed were not available. When I contacted Paragon my husband spoke to Peter Pazmino he found him honest and took the time to talk to him. We decided to take a trip to New York and didnt buy the car on-line but found another one that we loved. I just found Peter to be pleasant and it was easy to feel comfortable and honest with him. I really felt that he was being as honest as posible and really was willing to show us all the cars that fit our budget. He didnt make you feel pressured to buy anything which was really nice. Peter was very professional and we really appreciated the time he took to help us find the right car for us. I also wanted to say that Wendy (forgot her last name) she was the individual that went over the car features once we bought it. I really felt that she was so pleasant and her personality was so uplifting. She was very helpful and really took the time to go over everything with us. The dealership was about to close and she stayed with us to make sure we understood everything. Overall experience was great! I really dreaded looking for a car but my experience at Paragon changed my perception of buying a car. I love my car and would definatly look at Paragon if I need to purchase another vehicle. Thank you, Mercedes Andino More