Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Paragon Acura
Queens, NY
1,893 Reviews
If you're going to buy a new Acura at Paragon Acura, serving Long island, Brooklyn and Woodside NY, or take your car in for routine maintenance or an auto repair, you probably want to know a little bit about us. Makes sense.
Paragon Acura, located at 56-02 Northern Blvd Woodside, New York is happy to tell you that we've been serving the Long island, Brooklyn and Woodside NY area for longer than many of you might have owned your current car. With those years comes invaluable expertise, which we put to your advantage. We're not just talking acumen on new Acura models, but used cars, service and auto repairs and perhaps most importantly - Acura financing.
We hand pick each member of the Paragon Acura team for their high level of competency, vast knowledgebase, eagerness to learn late-breaking technology, ability to relate to drivers from all walks of life, and commitment to keeping Paragon Acura a pressure-free environment, which if you ask many of our patrons, makes us a dealership in the rough.
Of course the best way to see for yourself the distinct experience you'll have at Paragon Acura is to explore our new Acura models; used cars; service department ; financing; certified car parts in person, at 56-02 Northern Blvd Woodside, New York.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 1,893 reviews
October 25, 2010
One would think that since they had a first good experience with a dealer that things would be the same or better as a returning customer. I was very disappointed with these clowns the second time a experience with a dealer that things would be the same or better as a returning customer. I was very disappointed with these clowns the second time around. They should be selling used cars. Wendy or whatever her name is and jose are the most hypocritical people i have met. Backed by their managers,they are able to bamboozle the unsuspecting client. As i said, my first experience was decent so naturally i expected better as a returning customer. I will take my business and anyone that asks me as far as posible from ParaCON Acura. More
by resman
Employees Worked With
wendy, jose
October 23, 2010
Mr. Jose Arias was the most professional salesman i've ever dealt with. I walked into Paragon Honda looking at their certified cars and did not see anything to my liking. Just as I was about to leave Mr. ever dealt with. I walked into Paragon Honda looking at their certified cars and did not see anything to my liking. Just as I was about to leave Mr. Arias stopped me and said Hi my name is Jose, I noticed you were looking at the cars, did you see anything you like? I said no and continued strapping my daughter in her car seat. He told me ok we have Acura's at the other lot would you like to see them? I would be happy to answer any questions you have and I am sure you will like a car that sparks your interests. From that point he turned my negative view of Paragon into a positive. Not only did he take the initiative to approach me when i was just about to leave at the same time he did not pressure me or make me feel like it was just another sale. With his knowledge of inventory and product details I felt like I was dealing with someone who knew what he was doing and once I found the Acura I loved from then it got easier. Mr. Arias introduced me to Ms. Wendy Deshals and she went through in thorough detail about the Acura I purchased. Any questions I had for her she was very knowledgeable about the car and got me to know and get a seamless transition to the car. I walked into Paragon Sunday, Oct. 17th and drove off with my certified '08 Acura TSX Monday, Oct. 18th. I will definitely recommend my friends and family to Jose and Wendy for their superb professionalism and excellent knowledge of the cars sold at Paragon Honda and Acura. More
by Amillionnn
Employees Worked With
Jose Arias and Wendy Deshals
October 19, 2010
I purchased a factory certified TL from Paragon in September 2010. Right from the start I should have walked away. Within a few days of owning the car the following occurred: shaking at high speeds September 2010. Right from the start I should have walked away. Within a few days of owning the car the following occurred: shaking at high speeds (this ended up being bent rims) and the battery died. The battery issue was resolved quickly. However, after several occassions of going to Paragon, I have yet to get rims that are not bent. Their first attempt in "fixing" this issue was just balance the tires and not check the quality of the rims (like I asked). The next attempt they looked at the tires and rotated/balanced the tires again. They still did not look at the rims and I told them that there was still a shake. They asked me to go to an independent shop. I went to a shop and they told me I have 3 bent rims! Paragon then told me that they would replace all 4 rims with NEW rims. I brought the car in and they replaced the old rims with USED rims that were scratched and beat up. They assured me that these rims are not bent and they would re-condition the appearance. I reluctantly took the car. As I drove home the shaking was the worst it had ever been. I called up the managers (who I had been speaking to long before this) and said that this needs to be resolved immediately. They took my car back and sent the rims to be re-conditioned. I thought this would resolve all my issues. Although the rims look great, I came to find out that 2 of the rims have slight bends. What kind of re-conditioning did these guys do?! Acura Client Relations is involved and I hope to have all my issues resolved soon, but it is now mid-October and I do not enjoy driving my new car. I would not recommend Paragon to anyone. They are nice to your face, but become deceiptful while you are not around. One last thing-they did not even file my out of state DMV paperwork properly. I had to sit in my state's DMV for 1 hour to resolve their mistake. More
by IHateParagon
Employees Worked With
John Carey, Adnan Khan, Mike Timpone, Chris Urena, Kevin Cunningham
October 18, 2010
I have a 2001 Acura CL. I purchased the car used from an auction. When I drive, the car would shake around 60mph. So I took it to Pep Boys they said I needed tires & 4 new rims and wanted to charge me a a auction. When I drive, the car would shake around 60mph. So I took it to Pep Boys they said I needed tires & 4 new rims and wanted to charge me a arm and a leg. I brought it to my neighbor who fixs cars and he tried to get me. He said i needed new struts with the new tires & rims. I was trying not to go to the dealership but I had no choice. Thats where I ran into Kevin as soon as I told him the problem he knew what it was "rotors". Not only did he save me a ton of money. He had excellent customer service skills as well. As long as Kevin is there Acura is my first stop for car repairs. More
by cmorrison173
Employees Worked With
Kevin Cunningham
October 18, 2010
My name is Morton Abrams, I bought a Acura 2005 TL from your dealership last year and I've bought it from time to time to get it looked at. I've worked primarily with Kevin in the service department. Kevin your dealership last year and I've bought it from time to time to get it looked at. I've worked primarily with Kevin in the service department. Kevin has excellent customer service skills and shows he is highly knowledgable in his field. He is able to articulate the diagnositic for the vehicle and he is able to provide a solution in a timely manner. He is a asset to the dealership. Keep up the good work. Thanks Mo' More
by moabrams
Employees Worked With
Kevin in the service department
October 14, 2010
My wife and I were in the market for a family vehicle (seats 6 or more). So we looked into and Acura MDX. Being that the newer models we out of our reached we decided to go for a certified used. After (seats 6 or more). So we looked into and Acura MDX. Being that the newer models we out of our reached we decided to go for a certified used. After a couple of weeks looking we found one at Paragon Acura. We we called they said they had the car still for sale and when we went to the lot the next day they actually did. There was no bait and switch, even though we eventually got a different car. Angelo(our salesman) was awesome, very professional and courteous. Even thought the car had no mats, missing the dvd remote, chip in the wind shield that did not deter me from getting the MDX because he reassured me that he would get all that fixed and sure enough he has. The actual service department was also very friendly and fast they had the car ready at the promised time. They even we as far as replacing the front brake rotors because I felt the car pulsating when I was breaking. All free of charge. I will from now on be loyal to Paragon Acura. I would definitely recommend them to any one in the market for a new or used car. More
by Strngwlkquietw30
Employees Worked With
2, Angelo(Salesman) Jean (Finance Manager)
October 14, 2010
I had a day where I was very glad I owned an Acura. The battery died mid-day in NYC. I called Acura Roadside Assistance (the first time I ever had to---and this is the fifth Acura I have owned). The roadsi battery died mid-day in NYC. I called Acura Roadside Assistance (the first time I ever had to---and this is the fifth Acura I have owned). The roadside assistance person was there in 20 minutes. I immediately drove to Paragon Acura, where I have had all 5 Acuras serviced, and Chris Urena, the service manager who I have very happily dealt with for several years there, was able to have the battery replaced while I waited. Now that is customer service. May I say that Mr Urena has ALWAYS been a dedicated professional every time I have made an appointment for scheduled maintenance. He has always been attentive and knowledgeable, concerned about customer satisfaction---and gracious. It is evident that he enjoys dealing with his clientele, as he honestly remembers things from one visit to the next--even before he looks at the computer. Mr Urena makes a service visit a very good experience. More
by pacura
Employees Worked With
Chris Urena
October 14, 2010
this dealer is very very bad service especially in parts deparment never gonna go there again the guy with the name is elaimo i think is very rude with the customer one time i called for one service and th deparment never gonna go there again the guy with the name is elaimo i think is very rude with the customer one time i called for one service and they make me wait 30 minutes in the line please don;t go to this dealer thanks More
by el pesado
Employees Worked With
elaimo
October 13, 2010
Camilo Barrientos provided outstanding sales support at Paragon Acura. Camilo was friendly, helpful, patient, and honest. I purchased a 2007 Acura MDX, and it would not have occurred but for Camilo going Paragon Acura. Camilo was friendly, helpful, patient, and honest. I purchased a 2007 Acura MDX, and it would not have occurred but for Camilo going the extra mile to provide information and address the various questions that I had. When it is time to purchase another Acura, I will definitely contact Camilo. More
by jsfrankenfield
Employees Worked With
Camilo Barrientos
October 13, 2010
As a Canadian customer located on the west coast, buying from New York is not an easy process. Peter Pazmino in Paragon Acura helped me all the way from inspection, sale, title to shipping. He is always an from New York is not an easy process. Peter Pazmino in Paragon Acura helped me all the way from inspection, sale, title to shipping. He is always an email or phone call away to answer all my questions. The whole process is flawless and painless. Hats off to Peter to make my purchase experience an enjoyable one. More
by datasunny
