Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Paragon Acura
Queens, NY
1,893 Reviews
If you're going to buy a new Acura at Paragon Acura, serving Long island, Brooklyn and Woodside NY, or take your car in for routine maintenance or an auto repair, you probably want to know a little bit about us. Makes sense.
Paragon Acura, located at 56-02 Northern Blvd Woodside, New York is happy to tell you that we've been serving the Long island, Brooklyn and Woodside NY area for longer than many of you might have owned your current car. With those years comes invaluable expertise, which we put to your advantage. We're not just talking acumen on new Acura models, but used cars, service and auto repairs and perhaps most importantly - Acura financing.
We hand pick each member of the Paragon Acura team for their high level of competency, vast knowledgebase, eagerness to learn late-breaking technology, ability to relate to drivers from all walks of life, and commitment to keeping Paragon Acura a pressure-free environment, which if you ask many of our patrons, makes us a dealership in the rough.
Of course the best way to see for yourself the distinct experience you'll have at Paragon Acura is to explore our new Acura models; used cars; service department ; financing; certified car parts in person, at 56-02 Northern Blvd Woodside, New York.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 1,893 reviews
January 14, 2011
I was in a market for 2011 MDX so I went online to do more research. I used chat window to get more info about pricing/promotions/inventory, lady was useless she took my number/email and told me that int more research. I used chat window to get more info about pricing/promotions/inventory, lady was useless she took my number/email and told me that internet manager will call me back. I told her that I'm looking to get it today. MAnager called me 30min later, I told him what I wanted it and what other dealer quoted to me. Joe promised to call me within next 15 min.... If it takes them that long to return your call (I left 3 messages) can you wonder what happens when you purchase car... Beware I had cars from Audi, MB Infinity and this is not a way to treat a client who wants to give money away... More
by mariusz
Employees Worked With
2
January 09, 2011
As soon as you enter Acura you feel very welcomed. Melvin was the one person who helped me buy the right car. He gave me leasing offers that i cannot refuse. He always take care of me every time i go there. was the one person who helped me buy the right car. He gave me leasing offers that i cannot refuse. He always take care of me every time i go there. Out of five stars he definitely deserves six. More
by T.bridgepaul
Employees Worked With
Melvin Salcedo, Melvin Salcedo
January 03, 2011
If you are in the market to buy or lease a car the best person to go to is Peter Pazmino from Paragon Acura. I recommend Mr. Pazmino 100% without any reservations. Great experience! Not only does he take person to go to is Peter Pazmino from Paragon Acura. I recommend Mr. Pazmino 100% without any reservations. Great experience! Not only does he take the time to explain the options but is very professional and has a fantatic reputation of putting the customer's needs first. Ask around and his name will always come up with nothing but good reviews and experiences. I was fortunate enough to have Mr. Pazmino as my sales consultant during my vehicle purchase. The manner in which he conducts business is 100% transparent. Overall the experience was excellent!! More
by esco1976
January 03, 2011
I visted Paragon Acura on January 3rd and met with the sales rep Linda Alling. I had recently purchased a RDX here and she was assisting me with all the functions of the car. She was very friendly, char sales rep Linda Alling. I had recently purchased a RDX here and she was assisting me with all the functions of the car. She was very friendly, charismatic, good looking, and was definately a big help. She set up pretty much everything for me and helped me with functions in which I didnt even know existed in the car. I will definately be returning to Paragon Acura because of this first experience and the great service from this employee. More
by brandonchu
Employees Worked With
Linda Alling
December 30, 2010
I had a bad experience with Paragon Acura. I was lured in with competitive internet price only to realize that they add "certification price: $1500" and "extended warranty: $2500" to bump up the price. These with competitive internet price only to realize that they add "certification price: $1500" and "extended warranty: $2500" to bump up the price. These prices get added so quickly...you'll have to get a strong hold to notice and stop them. Very disorganized. You’ll have to wait for everything... Wait to meet the sales guys (1/2 hr – 2hr) Wait to find the car that you have shortlisted from internet (2hr – ½ day) Wait again if you want to see another car (another 2 hr) Even worse to wait for test drive…(2 hr) Wait for detailing (expected – slower the better for your own sake) Wait for finance (2 hr) Wait, wait wait…. Towards the end, you get hungry and frustrated…and to add this frustration the finance guy will try to sell an extended warranty “Acura care” for $2500 because the vehicle warranty is no good. Most other dealers would have added these hidden (untold) prices as part of the displayed sale price. More
by Kelly_Garsow
Employees Worked With
Many to Name...Beware of Finance guys
December 14, 2010
Joe Rosa was an excellent sales associate. I would highly recommend him. He is professional, courteous, and really interested in helping the customer to get the best deal possible. I originally was highly recommend him. He is professional, courteous, and really interested in helping the customer to get the best deal possible. I originally was looking at a used Acura but walked out with a brand new one thanks to Joe! More
by SParente
Employees Worked With
Joe Rosa, Joe Rosa
December 13, 2010
Last month I called Paragon Honda with a customer service problem, asking to speak with a manager. Angela Ortiz, though a Paragon Acura employee, answered the call and graciously offered to assist me. There problem, asking to speak with a manager. Angela Ortiz, though a Paragon Acura employee, answered the call and graciously offered to assist me. There were several calls back and forth over several days, but Angela seemed to be genuinely interested in bringing this to closure. Just when I thought we were there, promises made to be ("Your checks are in the mail"), were repeatedly unkept. I continued to call Angela each time I received no check, as she was the one making the promises to have them sent. After a while, Angela stopped taking my calls. One day I was told to hold on for her, then told she'll call me in 10 minutes when she returns, and then told she was in a meeting, and then told she had left hours ago. This was after I left 2 messages, and a voicemail. Later that day, a salesman I reached told me he was texting her for me. She never got back to me again. Obviously she was unable to resolve the issue and not competent enough to tell me so. I have since contacted another agent who did see this through and my check was placed in my hands this evening. Angela is a manager at Paragon Acura and if she is representative of the treatment they give their customers, I no longer wish to do business with them. No follow-through, dodging phone calls and not getting back to a customer who calls is unacceptable. Too bad...I own 2 Hondas and am looking for a third! More
by lfc525
Employees Worked With
Angela Ortiz
December 12, 2010
I can't say enough about Camilo Barrientos and the staff at Paragon Acura. It was the best experience we have had buying a new car. They go out of their way to make sure the customer is happy. They beat any at Paragon Acura. It was the best experience we have had buying a new car. They go out of their way to make sure the customer is happy. They beat any other dealership's price. We strongly recommend this dealership to anyone looking to buy a new Honda or Acura car. Camilo is very pleasant, friendly and professional with high standards of integrity and the dealership provides quality service. More
by zerefosd
Employees Worked With
Other Employees :
Camilo Barrientos, Jean Mauricus, Murat Deyawin
December 07, 2010
I purchased my car on the 7th of November. Car was supposed to have lojack it did not.Car delivered with stain. Steven Gi (my salepserson) came and picked up my car from my job becasue I could not dro supposed to have lojack it did not.Car delivered with stain. Steven Gi (my salepserson) came and picked up my car from my job becasue I could not drop it off. Lo jack was installed but the stainnot removed. Steven Gi told me that I can call and have my car detailed and if the stain is not cleaned they will replace the sunroof. I said Ok but I will need a loaner car. he says yes ok. Before he leaves he reminds me when they call for the survey to PLEASE GIVE ME ALL 5's (or whatever the highest is) Made appointment online and received confirmation. They dont have it in their system as I even got a message sent to car. Tried to figure out what was going on. I could not bring in my car the day of the appointment. I left messages and Wilson called me back but when he said he will return my call has yet to answer. STill no appointment and stain in my car!!! More
by paragonsucks1
Employees Worked With
Steven Ji ( salesperson), Wilson (service manager) & Numerous Others
December 06, 2010
Extremely friendly staff. Very helpful. A great overall experience. Westchester Acura is only 2 miles from my house, but I prefer to drive the 22 miles to Paragon Acura to have my vehicle serviced. I've experience. Westchester Acura is only 2 miles from my house, but I prefer to drive the 22 miles to Paragon Acura to have my vehicle serviced. I've dealt with several Acura Dealerships in the past and Paragon is by far the best! More
by shutton
Employees Worked With
Wilson Velazquez & Ibis Andino
