Paragon Acura

Angelo gave us a fair OTB price including tax, DVM + etc. We put a down payment of $xxxx. When spoke to Jean ( finance manager) He tried to sell us lo-jack and all the other extra stuff. When we told him, " We put a down payment of $xxxx. When spoke to Jean ( finance manager) He tried to sell us lo-jack and all the other extra stuff. When we told him, " no thanks" he throw papers at us. Told us to sign on the line. Did not explain anything on the finance part. I looked at it and saw $3500 + 0.9 finance charge, we asked him why does it cost so much. He than said "well, since you're not getting the lo-jack package for $4000. YOU MUST PAY FOR THE $3500 EXTRA FOR A FINANCE PACKAGE, IT COMES WITH THE 0.9%" We told him that's was ridiculous and what if we pay it off now. He changed his story and said " $3500 is the bumper to bumper fee" So either way we would have to pay the $3500. If I didn't look for the numbers, he probably would not have said a word about the EXTRA CHARGE. He is so shady. We asked to speak to a manager but since it was a friday night, he'd already left. We decided that price was not right and did not want the car anymore. Jean said "okay". We left and ten minutes later, Jean called us back and said he would do us a favor and "discount us with $1,200 off" At that point, we lost all trust in that dealer and Jean. Plus we don't need his so called favor. He didn't even apologize for terrible customer services. Couple days later, we spoke with their manager and asked about our refund for the down payment and explain what happened that night. All he did was apologize and nod. And the whole time, Jean was staring at us through the window. Didn't even apologize. We are not wrong to complain! It has been 2 weeks now and still have not receive my refund. And we also found out that there's no such thing as EXTRA CHARGE FOR 0.9% finance or extra for bumper to bumper service. Jeans is a liar. Will never go back to this dealership again. Now all I want from this dealership is my refund down payment, nothing more. More

The service that Yizzel gave us was excellent. She was very professional. The manager was always on top of everything. All the employees were very friendly. Yizzel was always very helpful. There were no very professional. The manager was always on top of everything. All the employees were very friendly. Yizzel was always very helpful. There were not any type of inconveniences during the buying process. More

Reginald was extremely knowledgeable and courteous as our delivery coordinator. He was thorough and conscientious while also maintaining an appropriate level of professionalism. He understood our time cons delivery coordinator. He was thorough and conscientious while also maintaining an appropriate level of professionalism. He understood our time constraints and made sure he was explanatory as possible in addition to providing us his contact information for follow up questions. More

Worked w/ Camilo. Very helpful. Helped me through the whole purchasing process, and secured the vehicle of my choice for 2 days which I appreciated alot. Has a great attitude and unlike other salesmen at whole purchasing process, and secured the vehicle of my choice for 2 days which I appreciated alot. Has a great attitude and unlike other salesmen at other dealerships, he doesn't come off as pushy. Reggie VanWroten helped me with learning how to use the navigation/phone and pretty much the technical aspects of the car. A+++ Friendly as well, and very helpful when it came to understanding how to use the car's features. These two individuals made the process very easy and worked rapidly to make sure I was in and out of the dealership. More

My experience at Paragon Acura was very positive. I worked with Peter Pazmino to purchase a used 2010 Acura TSX. Peter was great to work with. He is knowledgeable, friendly and reliable- he follows thr worked with Peter Pazmino to purchase a used 2010 Acura TSX. Peter was great to work with. He is knowledgeable, friendly and reliable- he follows thru on his commitments. He made the process of purchasing the car easy. I recommend this dealership and Peter, in particular. This was a refreshing change from what I have experienced with other car dealers and car salesmen in the past. More

THUMBS UP to the Paragon Acura team! This is my third vehicle purchase from them in the past 10 years and I must say that it was a wonderful buying experience all around. Got a great deal on an 09 Acura vehicle purchase from them in the past 10 years and I must say that it was a wonderful buying experience all around. Got a great deal on an 09 Acura RDX and got excellent trade in value. I felt that I was valued as a repeat customer and of the 3 times I have purchased vehicles, this time has been by far the best experience. Angelo Navarro - Sales Associate - respectful, knowledgeable, friendly, no-nonsense, patient, no attitude - as far as car salesmen go- you can trust and rely on this one. He definitely works hard for you and goes the extra mile. He followed through on everything that was promised even AFTER the sale, a time when most salespeople mysteriously vanish. Murat Deljanin - Sales Manager - There is a reason why he is in charge! 888! Jean Maurilus - Finance - Clearly explained all options and worked out a great finance deal with me. No hassling, just gave the facts and definitely made me feel that my business was appreciated. Reggie VanWroten - Delivery Manager- This completely caught me off guard, this gentleman sat with me AFTER the vehicle was ready for me to take home. He sat with me to explain all the great features of my vehicle in a succinct and accurate way and allowed me to skip reading the manual and being able to use all the great features of RDX. Thumbs up to Paragon Acura for implementing this program. More

Great costumer service and very helpful and understanding to my needs and budget. Answered all my questions and concerns regarding the vehicle and all the transactions being made. Love my car and would defen to my needs and budget. Answered all my questions and concerns regarding the vehicle and all the transactions being made. Love my car and would defenetly recommend. Camilo gets two thumbs way up. More

Working with our salesman Camilo was a great experience. He knew exactly what we were looking for, and went above and beyond to fullfill our needs. Camilo made our car shopping experience a pleasant one an He knew exactly what we were looking for, and went above and beyond to fullfill our needs. Camilo made our car shopping experience a pleasant one and would recomend him to anyone. Thanks Again~ Ray and Jen from NJ More

I had the most wonderful experience at Paragon. The staff members, notably Robbie & Steven, were very friendly and made it their mission to please the customer in any which way possible. I never say no to members, notably Robbie & Steven, were very friendly and made it their mission to please the customer in any which way possible. I never say no to being treated as a VIP customer. I wasn't even in the market looking to lease/finance as I had just purchased a Pre-Owned 2007 TL from Paragon in 2010. I happen to go to Paragon with my sister who was shopping around for SUVs. I really liked the 2011 TLs and was quite tired of the 2007. The 2007 TL, even though I had only purchased it a year ago, gave me a lot of issues. I had spent quite a lot on regular maintenance. The trade-in deal I received wasn't path breaking, but good nonetheless compared to what I would have gotten from other dealerships. The only reason why I went ahead with the trade (I first went on Tuesday and made the trade-in on Thursday) was because of Robbie and Steve. Robbie is such a treat to deal with (eyecandy), very well spoken, and sweet. Steven is the one who locked the deal in place, I loved the guy because he was all smiles and genuine smiles. I can tell when people are faking it. The 2011 TL had a lot more features than my 2007, so I would have been kinda lost on how to navigate through the various features. I am not the one to read manuals, so I owe a big thank you to Linda for walking me through everything. Smart girl. It's been almost two weeks since I had my new TL and I absolutely love it. My sister also purchased a MDX. She's hard to convince and please but these guys did wonders on her. She is extremely delighted with the service & followups she received. I must also mention Michael. He was great to work with as well. Pleasant personality. =) More

The salesperson, Rob was knowledgable and I felt comfortable in working with him. Wendy Deshais, is charming and introduced me to the greatly upgraded tech system compared to my trade in 2007 MDX comfortable in working with him. Wendy Deshais, is charming and introduced me to the greatly upgraded tech system compared to my trade in 2007 MDX. The package is outstanding It was a pleasure to work with these two people compared to my sorry experience four years ago! More