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Paragon Acura
Queens, NY
1,891 Reviews
If you're going to buy a new Acura at Paragon Acura, serving Long island, Brooklyn and Woodside NY, or take your car in for routine maintenance or an auto repair, you probably want to know a little bit about us. Makes sense.
Paragon Acura, located at 56-02 Northern Blvd Woodside, New York is happy to tell you that we've been serving the Long island, Brooklyn and Woodside NY area for longer than many of you might have owned your current car. With those years comes invaluable expertise, which we put to your advantage. We're not just talking acumen on new Acura models, but used cars, service and auto repairs and perhaps most importantly - Acura financing.
We hand pick each member of the Paragon Acura team for their high level of competency, vast knowledgebase, eagerness to learn late-breaking technology, ability to relate to drivers from all walks of life, and commitment to keeping Paragon Acura a pressure-free environment, which if you ask many of our patrons, makes us a dealership in the rough.
Of course the best way to see for yourself the distinct experience you'll have at Paragon Acura is to explore our new Acura models; used cars; service department ; financing; certified car parts in person, at 56-02 Northern Blvd Woodside, New York.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM
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Showing 1,891 reviews
October 09, 2011
I saw the car on line,talk to Peter we made the deal.I flew in from Fl, The manger had someone to pick me up at the airport. He also had the pads an rotors replaced on the car for my ride home. WOW!!! gre flew in from Fl, The manger had someone to pick me up at the airport. He also had the pads an rotors replaced on the car for my ride home. WOW!!! great service,great deal. More
by housto
October 08, 2011
Terrible Service Department experience. Three months Terrible Service Department experience. Three months prior to my horrible experience, I bought a 2010 Acura TSX with manual transmission from an Ac Terrible Service Department experience. Three months prior to my horrible experience, I bought a 2010 Acura TSX with manual transmission from an Acura Dealership in Manchester CT. Only drove the car for 2800 miles and 3 days into my 10 day vacation in New York City, when my brand new clutch burns out rendering the car non-drivable. I couldn't believe it, a brand new car with ~3K miles driven on Connecticut road and traffic and the clutch burns out!!! Mind you, I learned to drive on manual transmission and have 10 years experience with two prior cars (Ford Probe and Honda Accord) with stick shifts transmissions. So, Paragon Acura agreed to accept my car for diagnosis and Acura roadside assistance provided free towing to them. Three days later, I am contacted by Kevin Cunningham (service assistant) regarding the clutch, who states that the clutch meets the "wear and tear" criteria and is NOT COVERED under warranty. When I heard this SHOCKING news, I met with Mike Timpone (Parts & Service Director) in their shop. He persistently told me that the brand new clutch burnt out due to wear and tear issues and not a manufacturer defect. You have to understand that Wear and Tear items (such as clutch or breaks) are not covered under warranty. I took this up with Acura Client Service (800-382-2238), who assigned a district manager (Katerina) to the case. So the next day I get a phone call from her and she tells me she only LOOKED at "pictures" of my clutch and upheld the decision of the service managers. I went on a rampage and argued with the Paragon Acura service department, while Mike Timpone brought his henchmen in attempt to prove that the clutch was what it was!!! Basically it was David vs. Goliath. My only options, were either tow the car or repair it at Paragon Acura for twice the cost at an independent transmission shop. The invoice Paragon Acura provided for repairs was $1,600 with $340 for the clutch parts and the remainder for hours and labor. I towed the car out of there as soon as I could and paid a total of $850 for repairs at a transmission shop down the road. There is lack of empathy for the customers and Paragon are low-level crooks hiding behind a big corporate name, like ACURA!!! Once they see that a customer wont comply, they simply ignore you and pressure you to make a quick decision. The reason I gave it 2/5 stars, was because Acura did provide a loaner car for the duration of my car kept in their shop. More
by ari_vederci
Employees Worked With
Kevin Cunningham, Mike Timpone
October 07, 2011
It was a great experience from start to finish. I leased a 2012 Acura RDX from Paragon. I knew exactly what I wanted and at what price. Yizzel did not waste any time in getting started and then following th a 2012 Acura RDX from Paragon. I knew exactly what I wanted and at what price. Yizzel did not waste any time in getting started and then following through everything that was required till the delivery of the vehicle. I had to go through many rounds of negotiations, but in the end got close enough to the deal I was looking for. I bought the vehicle the same day. Their follow up after delivery has also been great so far. I haven't gotten the car serviced yet; will write a review about that as well soon. More
by ashutosharya
Employees Worked With
Yizzel Trujillo
October 03, 2011
Went in yesterday to buy a new vehicle, and delt with melvin salsedo, who was absolootly amazing saleperson, great character, and professionalism. Friendly and knew what he was talking about. Assisted me melvin salsedo, who was absolootly amazing saleperson, great character, and professionalism. Friendly and knew what he was talking about. Assisted me and my familly with the right vehicle a 2012 acura rdx. And i love the car. Actually heading back in a month to purchase another new vehicle for my wife.... From him. More
by Rcabreja
Employees Worked With
Melvin salsedo, Melvin Salcedo
September 30, 2011
I had a great experience at Paragon Acura leasing a new MDX. The pricing was great and they worked with me to find the best deal. What was most impressive was the delivery when Wendy took the time to fully MDX. The pricing was great and they worked with me to find the best deal. What was most impressive was the delivery when Wendy took the time to fully explain all the car features. At the same time my kids were treated to cookies to keep them patient. This dealer knows how to take care of a customer and make the car purchase a great experience. No wonder I hear people come from outside the tri-state area to buy there. A great combination of a fair price and outstanding service. More
by Robruiz
Employees Worked With
Joe Rosa, Rob Salameh, Sasha Kekovic, Joe Rosa
September 26, 2011
peter pazmino is the best car salesman i have ever dealt with. His knowledge, integrity, professionalism and pleasing personality are extraordinary. i would recommend him and his company to all my professio with. His knowledge, integrity, professionalism and pleasing personality are extraordinary. i would recommend him and his company to all my professional and family contacts. i cannot say enough good things about him. More
by jmicale
September 23, 2011
This was the best car buying experience! From the way we were treated on our initial call, to the service we received at the dealership - these folks are professionals and want to earn your business. Murat, were treated on our initial call, to the service we received at the dealership - these folks are professionals and want to earn your business. Murat, Alex and Brian worked to get us the car we wanted for the best price (we shopped multiple dealers) and gave us a fair deal on our trade. They bent over backwards to make us happy and to make sure we were in and out as fast as possible. Wendy walked through every detail of how the car works to make sure we were comfortable with everything before we left. Plus Paragon has called us a few times to make sure we are happy with and know how to operate our vehicle. I am a "car person" and have had a lot of different brands of cars, but after doing business with Paragon, I'm pretty sure I'll be a customer of theirs for life! More
by FastmamaNJ
September 13, 2011
Kevin Cunningham was just awesome!! He was so personable and did everything that was supposed to be done to the car for me, and worked around my schedule. He was a great person to talk to and deal with whe and did everything that was supposed to be done to the car for me, and worked around my schedule. He was a great person to talk to and deal with when I had service done on my car which I LOVE. I am in sales myself and it was such a pleasure to work with someone so nice and easy to deal with! Thank you Kevin!! = ) More
by jenniferr1107
Employees Worked With
Kevin Cunningham
September 06, 2011
Ok, lets start! I own a 2003 TL-S. I have tried to upgrade to a newer vehicle, but for some reason it just doesn't work with Paragon Acura. I had purchased my TL almost 5 years ago and was trying to g upgrade to a newer vehicle, but for some reason it just doesn't work with Paragon Acura. I had purchased my TL almost 5 years ago and was trying to get an RDX. In the beginning the staff was very pleasent, but as the purchasing prosess dragged on they kept getting worse and worse. My car was estimated $6,600 by Darek Medrzycki two weeks earlier. And until the last minute they were behind their deal. We sign all the papers move everything from the old car to the new one, call the insurance company and get it changed to the new car, and only then they drop the bomb. They tell me my car now is worth only $5000. Are you kidding me????????? Their resigning was two of my front rims are bent and the bottom is scratched???? first of all The rims are not bent!!!!!!! I spent $600 two months ago buying brand new Toyo Proxies, and so what if the bottom is scratched? which customer is going to go under the car to see whats under it? Your new car may have a scratch as well. And by the way I had bought my 2003 tl from Paragon Acura, and must have spend over $3000 past 5 years maintaining the car, on tune ups and oil changes to even buying a battery from them. I know my car is worth at least $7000 and I was not going to let them steal. Bottom line, they will agree with you and smile at you, but they will pull something on you if they are not making the money they really want from you. I just drove out of there in my old tl, and I hope you do the same if they try to trick you into a deal. Don't sign anything until you get your car evaluated by their mechanics. Check your credit before you go, mine was tier one. Get everything on paper! I will not service my car there any more, I will not buy another Acura from there any more, I will never recommend anyone purchasing a car from there any more. I will make sure that the management in Acura are informed of what goes on in Paragon! By the way I had helped my uncle to lease a 2011 rdx from Paragon 2 weeks prior. Never again! People that I worked with- Melvin Salcedo-Darek Medrzycki- Robbie-and Finance manager in the left corner from the front entrance. ACURA YOU ARE GOING TO LOOSE TRUE AND LOYAL CUSTOMERS!!!! I'm out! More
by ACURAorNOT?
Employees Worked With
Melvin Salcedo
September 01, 2011
The Paragon Acura Dealership was one of the best that I have visited in a long time. They were able to help me with my car needs from start to finish. Jean Maurilus and Camilo Barrientos made my transitio have visited in a long time. They were able to help me with my car needs from start to finish. Jean Maurilus and Camilo Barrientos made my transition of getting another car after my car accident effortless. I was having a little trouble with the credit approval process and Jean was able to get an approval for an amount that fit into my budget. Camilo assisted me with the actual choosing of the car, which was a TSX 2009. There were many lease returns to choose from and Camilo advised me on which car was best for me. Thanks guys !!! . More
by gtalbot
Employees Worked With
Carmilo Barrientos, Jean Maurilus
