Paragon Acura

Ended up at paragon using the Costco auto program. Was quoted a price in email, drove 90 minutes only to find that price was a "mistake." On top of that, they were extremely low on the value of my trade i quoted a price in email, drove 90 minutes only to find that price was a "mistake." On top of that, they were extremely low on the value of my trade in. Customer service was nonexistent. Even though we had an appointment and had exchanged several emails and phone calls prior to the appt., Paragon was totally unprepared for our visit. This, paired with the aforementioned issues, made this a horrible experience. We ended up at our local dealer, Acura of ocean, and got a great price and a fair value on our trade in. It was a pleasure to deal with Acura of Ocean. More

here my story they keep lying and cheating, me and my wife looking for Acura TSX last four months ago. we know the price of the car exactly and how much the car worth it. so, we were in showroom sale per wife looking for Acura TSX last four months ago. we know the price of the car exactly and how much the car worth it. so, we were in showroom sale person told me he has TSX in stock, i want to know selling price, he left asked manager and came back with a piece of paper. and then, he showed me $10,000 down and $680 per month for 60 months. so total price come out $50800. he think we are stupid enough to buy that price, i was graduated with math major and my wife graduated with finance major. TSX sticker MSRP is $29810. he think we gonna buy from monthly payment. ASAP i walked out from the dealership when i saw monthly payment plan. listen, all consumer go to DCH Heart Acura, you won't be disappointed. you know DCH sold me for brand new 2012 TSX for $27200 plus tax and 0.9 APR for 60 months. deal is done right there. More

I went to Paragon Acura for service because it is the closest dealer. I feel they do not have work ethic; all they care about is how to grab money from you. When I just go for an oil change,it ends up t closest dealer. I feel they do not have work ethic; all they care about is how to grab money from you. When I just go for an oil change,it ends up that they told you you need to do a lot of other maintenance too which is unnecessary. If you refuse to do so they change their attitude right away; you just feel so intimitated and uncomfortable to leave your car in their hands. More

Paragon Acura is the worst dealership in Queens’s area. They totally violated me and my rights. First, my temporary inspection sticker expired, I called Paragon several times to inform them that the inspec They totally violated me and my rights. First, my temporary inspection sticker expired, I called Paragon several times to inform them that the inspection sticker expired and I need a new one. Paragon told me I have to wait because something happen on the contract. I explained to Paragon that I may get a ticket with an expired inspection sticker I called my salesperson Reggie several times; of course he did not return any of my calls. I kept calling no one returned my calls. Finally I reached someone name Yenny She said the contract is completed I asked her could they send it priority mail, because I park my car on the street and I did not want to get a ticket. Yenny asked me to wait a moment while she ask her Manager Sasha he said no tell her to wait and receive it regular mail. Second, at the time of my purchase the Sales Manager Steven said I am lucky he is going to make my first month payment July 2012. Now, August 2012 is when my first payment is due. A bully name Stan called me several times threatening me. He called my cell, home, and place of employment. He called my employer stated to my employer I owed Paragon money for July 2012 and the amount. He stated to my employer that I should take money out of my bank account and pay (them) Paragon Acura. I have work with the same company for the past 7 years. I am a very private person. My employer did not know I had a car. I called Paragon several times trying to get to the bottom of this but no one returned my calls. I called the sales person Reggie, sales manager Steven, and Yenny no luck. I called the Manager Sasha explained to him the situation. Sasha did not tell me what is going on, what is the next step, he stated "he is doing his job" I will have someone to call you back. Today is August 29, 2012. I am still waiting to hear from someone. I called Aura.com and made a statement because this is insulting. I was (am) so turned off by this experience. More

I received a price quote from another dealer on a 2012 MDX with technology package and so I called to see if they would give me a better deal. Over the phone I was promised by the internet specialist, Yen MDX with technology package and so I called to see if they would give me a better deal. Over the phone I was promised by the internet specialist, Yenny that they would beat or match the other dealer’s price. They would also give perks for referring other people to them. So I told her that I had a friend who was also interested for the same car fro the same price. She took down the price that I was given from the other dealer and scheduled an appointment for me to go on Saturday, August 18th, and meet with a sales representative. I went in with my wife and the friend to meet with the sales rep, (not going to name him), to work on 2 MDX vehicles with the technology package. I brought in a print out of the email with the quote the other dealer gave me. The sale rep was nice person. We sat down and briefly went over what my friend and I were looking. Everything went fine until I handed over to him the print out of the price quote. He took the print out to his sales manager and came back 10 minutes late and said that they could not match the price. We were so pissed off. We took our time to get to the dealer shop and felt like we just got slap in the face. Do they think we had nothing better to do and like to make trips to xxxxty dealers like them? We knew it was not the sales rep's fault and we had said that straight out to him. However, we were surprised that he went to the truecars.com website and starting showing us the price of the MDX there. We didn't think that was appropriate and wasn't too smart of him doing that because they knew of the price that we were going in with and we had done our homework. The internet specialist took down the price that was given by the other dealer. So it was not like we were going in without a number and they could just fill in the blank. We knew our numbers already and they were too shameful to give us their price for the cars. The sales rep told to go ask the general manager, 6 blocks away from the current location, for the price match. Hello, shouldn't that be your job or your manager’s job. We told him to call the general manager first to confirm the price before we head over to waste more of our time. Guess what, he didn't want to do it. We understood from an employee's point of view but don't suggest anything that you will not do. As a company, don't promise your customers something that cannot be done and turn them down when they get into your shop to meet your sales people. Where is the integrity? How do you build trust? We found out the hard way that they don't have either. Therefore, I do not recommend this company, Paragon Acura, to anyone. Don't believe anything the sales people say over the phone and make sure you get the quote and numbers broken down in writing. More

I have been an Acura customer since 1990. I've purchased four Acura vehicles from this dealership since 2004. My last three purchases I've dealt with saleperson Sam Yip. He's always been a fair, respectful four Acura vehicles from this dealership since 2004. My last three purchases I've dealt with saleperson Sam Yip. He's always been a fair, respectful and a gentleman with me. I just purchased my New 2012 Acura MDX from Paragon Acura and I dealt with Sam Yip and Jeritza Mejia. I will highly recommend both these saleperson. Jeritza Mejia is a very hard worker and she will make you feel appreicative and comfortable through out your purchasing experience. Give them both a chance and hopefully you will not be dissappointed with your purchasing experience. More

I HAD THE WORST EXPERIENCE OF ALL THE TIME. AFTER MY INTIAL VISIT, I WAS CALLED BACK AFTER ONE DAY FROM SALES DEPARTMENT. I GOT A CALL AND SPOKE TO GIRL NAME JENNIFER AND EXPLAINED EXACTLY WHAT I WAS LO INTIAL VISIT, I WAS CALLED BACK AFTER ONE DAY FROM SALES DEPARTMENT. I GOT A CALL AND SPOKE TO GIRL NAME JENNIFER AND EXPLAINED EXACTLY WHAT I WAS LOOKING FOR AND PRICE, COLOR ETC. SHE SAID SHE WILL CALL ME BACK AFTER SPEAKING TO THE MANAGER. MEANWHILE, A SALES GIRL NAME KATHY CALLED ME AND I TOLD HER THE PRICE, COLOR, AND PACKAGES I WAS LOOKING FOR AND SHE SAID SHE WILL CALL ME BACK TOO. I GOT CALL FROM BOTH THE GIRLS "AFTER SPEAKING TO THEIR MANAGERS" THAT THEY HAVE AGREED TO PRICE I'M LOOKING FOR AND I CAN GO TO DEALER TODAY AND FINISH THE DEAL. I TOLD THEM I CAN'T MAKE IT BEFORE 8 AND I DO NOT WANT TO COME BACK IF THEY ARE NOT GIVING ME THE PRICE I AM LOOKING FOR BUT THEY ASKED ME IF I CAN COME EARLY. I MADE NECESSARY ARRANGEMENTS TO REACH THERE EARLY BY LEAVING MY WORK EARLY AND WHEN I REACHED THERE, THE NEW SALES MANAGER NAME STEVEN STARTED A NEW DEAL WITH A COMPLETELY OFF NUMBERS FROM WHAT I WAS LOOKING FOR. HE SOUNDED LIKE HE WAS DOING ME A BIG FAVOR BY GIVING ME THAT RIDICULOUS NUMBER EVENTHOUGH I WAS TOLD THAT MANAGER HAS AGREED TO MY NUMBER. AFTER TAKING 15 MINS(FOR WHAT I STILL DON'T KNOW), HE SENT KATHY AGAIN WITH THE SAME NUMBERS HE WAS LOOKING FOR US TO GET CONVINCED. HE DID NOT SHOW A COURTESY TO COME UP TO US AND TALK TO US ONCE AFTER WE DID NOT AGREE TO HIS PRICING. THE WORST EXPERIENCE EVER!!! I CALLED JENNIEFER NEXT DAY TO SPEAK TO THE MANAGER AND SHE SAID THAT MANAGER WILL CALL ME BACK. SINCE THEN I'M STILL WAITING FOR MANAGER'S CALL BACK. JENNIFER IS A GIRL WHO CALLS CUSTOMERS I GUESS, KATHY IS THE INITIAL SALES GIRL WE DEALT WITH. STEVEN IS SUPPOSEDLY KATHY'S MANAGER AND SASHA IS THE MAIN MANAGER WHOSE CALL I'M STILL WAITING FOR. THERE WAS A HUGE COMMUNICATION GAP BETWEEN ALL THE PEOPLE WORKING THERE. LEFT HAND DID NOT KNOW WHAT RIGHT HAND IS DOING AND THEY WERE VERY RUDE TO DEAL WITH CUSTOMERS!!! BEWARE...DO NOT BUY ANYTHING FROM THERE BECAUSE THEIR AFTER SALE REVIEWS ARE ALSO WORST. THINK BEFORE YOU EVEN STEP IN THERE. More

I just leased a 2012 Acura TSX from Paragon Acura. Sam and Fernando were very helpful and nice in helping me find the perfect car. My family and I love this car very much. We are glad that we went to Para and Fernando were very helpful and nice in helping me find the perfect car. My family and I love this car very much. We are glad that we went to Paragon Acura to pick up the car. Thank you Sam and Fernando for all of your help!! We love it and will come back when we are ready to lease another car! Thanks, Vanessa More

Needed new tires so I called to schedule service. The lady on the phone told me about a potential buy 3 get one free coupon. I went online and printed out and made an appointment for 9am. I went in at 9 lady on the phone told me about a potential buy 3 get one free coupon. I went online and printed out and made an appointment for 9am. I went in at 9 asked what tires they had and took the michelins at 327. I showed coupon and asked to check allignmnent as car pulls to either side when hits bumps, maybe tie rods. 4.5 hours later I get car back finally and stated allignment was done and the car drives well. I was walked over to register to pay and quickly get a run down for bill. Kevin thanked me and left. I paused and reviewed the bill. Surprise, surprise... Three tires were sold at 436 and one at 327 was free. Seriously? Guess what the difference of 3 at 436 compared to 3 at 327...... It's 327, where the xxxx was the free tire. They simply jacked up the prices of three other tires to make up for it. big xxxxxxto Kevin for hearing me out and fixing this, but seriously? How can I ever trust Paragon again? How can you? More

I was definitely in the market to purchase a vehicle and the salesman Steve presented a lease deal to me that was a little high but due to my current car situation I was willing to consider. Steve informed the salesman Steve presented a lease deal to me that was a little high but due to my current car situation I was willing to consider. Steve informed me he needed my drivers license and a major credit card for my file. He said he will not be charging the card but he need to show his manager that I was serious (I know..but I trusted him as the establishment seemed to be professional). The sales men comes back with my license and a receipt for a charge of over $1,000!!!!!. Mind you I never agreed to this and even informed Steve I would bring back my credit card if we went through with the deal. All he says is I must have misunderstood him. He came back with his manager who still thought i would go through with the deal even though his employee swiped ny card under false pretense (yeah i trust you guys with a car purchase :-/)Mind you these people did not verify my income or do a formal credit application. I never saw a finance manager or talked about the lease, APR or the like. I tried to speak to mangers who informed me the general manager Sasha was gone for the day and no one could refund or help me until Monday. By accident one of the salesmen said Sasha’s name only to find out he was there all along. Spoke to Sasha who tried to be helpful but the damage was done and as they keep saying nothing can be done until Monday. It is Wednesday and the accounting department swears a refund was done but my bank does not show at all. I will see what happens tomorrow as I know 3-5 business days is the norm. BOTTOM LINE: DO NOT TRUST THEM AT ALL!! More