Paragon Acura

Avoid these people at ALL COSTS. They're running a "bait & switch" scam. I originally found these people through an online car site. They were selling a 2007 Tahoe. I called about it and was told t "bait & switch" scam. I originally found these people through an online car site. They were selling a 2007 Tahoe. I called about it and was told that it was still available and that I should setup an appt to go see it. I setup the appt and had several conversations with Sales personnel via txt. I informed them that I would be buying the truck out-right (no financing needed). I left my house first thing Sunday morning (mind you I live in Edison, NJ) to head to Queens to pick up the truck. I get there only to be told that they sold the truck the night before. I guess since I wouldn't finance the truck, they wouldn't get a kick-back from the Bank, so it wasn't worth it for them to sell it to me. Here's where things get interesting!!!!! Just for the sake of trying, I contacted the dealership again, providing them with a different name, number and email address and inquired about the truck. What do you know - they said that they still have it and will have it available for me to see today@2pm. So, just to be clear, on Saturday 11/10 you sold the truck but on Tuesday 11/13 you still have the truck for sale? I checked the listing from the online car site as well as the listing on their personal site and the VIN numbers are the same. I had my cousin go to the Dealership to look at the truck and what do you know - they just sold the truck (again). But they were quick to try to sell him an Acura as an alternative to the Tahoe he/I was originally looking for. So, let's recap - on Saturday 11/10 they sold the truck but on Tuesday 11/13 @ 1:30PM they still have the truck for sale but by 2:00PM they sold the truck (AGAIN)? Right now I'm in the process of documenting all of this so that I can give it to the Better Business Bureau and the local municipality to seek legal actions. Last I checked - bait and switch was against the law. Beware of these people. Don't waste your time or your hard earned money. More

I was displeased with this dealer because of their high-pressure sales tactics, misstatements / lies that they told me (that the software updates for the GPS system would be free of charge ... that th high-pressure sales tactics, misstatements / lies that they told me (that the software updates for the GPS system would be free of charge ... that the 2013 MDX would not be coming out until sometime in 2013 ... and that new cars typically have 100 miles on the odometer) and a bait-and-switch they pulled regarding the trade in value of my used car. I would not trust or recommend this dealer under any circumstances. I ended up purchasing a 2012 MDX from a competing dealer. More

Justin Kim i bought 2008 acura mdx on may 2012 at Justin Kim i bought 2008 acura mdx on may 2012 at paragon acura with certifide. i went to 4-5 times for repair and replace something.. Justin Kim i bought 2008 acura mdx on may 2012 at paragon acura with certifide. i went to 4-5 times for repair and replace something.. in 5 month. i waste lot of my times, still have problem. i have to go acura service for noise at engine. i dont know how many problems i will have and im not sure about how many repair/replace services i should have. And acura.com have no customer complain or service phone number. that's why im here on facebook i am really disapointed about acura service for their customers. ah. when i went to paragon acura service, i lost my D&C sunglass and some coins after repair or replace.. ma car. i hate acura. paragon acura and acura us. if anyone from acura service center reads this review, please leave the phone number that i could contact on my facebook wall . More

Visit this dealership because it was close by to where i live. Should have visit this website first before doing so. Do yourself a favor and avoid this dealership! horrible customer services! i do not recom live. Should have visit this website first before doing so. Do yourself a favor and avoid this dealership! horrible customer services! i do not recommend this dealership at all. sales rep. doesn't work with you and explain everything clearly (Beware). which led to lots of confusion and frustration!! More

Peter's service was incredible! From the minute I walked in, I knew I was in good hands. I wasn't sure I wanted an Acura since I was in the market for a European car, but after weighing the pros and the con in, I knew I was in good hands. I wasn't sure I wanted an Acura since I was in the market for a European car, but after weighing the pros and the cons of quality and value, I knew I made the right choice. His advice was practical and made me feel very comfortable with my decision. He was very available to discuss upgrade options and went above and beyond to give me the financial package that fit my budget. I can't wait to cruise around town with my ILX ;-) More

Do not go to Paragon Acura, ever. If you really want an Acura, drive a couple more miles to get to Acura of Manhattan. But check out Lexus, their cars are much better. They were very rude to us and insu Acura, drive a couple more miles to get to Acura of Manhattan. But check out Lexus, their cars are much better. They were very rude to us and insulted my competency. They use ruthless business tactics and make illegal decisions. The "lowest price" they give you is WELL OVER WHAT YOU CAN GET. Bottom line, skip it and save yourself from the MONTHS of anger and frustration they caused me. More

Ended up at paragon using the Costco auto program. Was quoted a price in email, drove 90 minutes only to find that price was a "mistake." On top of that, they were extremely low on the value of my trade i quoted a price in email, drove 90 minutes only to find that price was a "mistake." On top of that, they were extremely low on the value of my trade in. Customer service was nonexistent. Even though we had an appointment and had exchanged several emails and phone calls prior to the appt., Paragon was totally unprepared for our visit. This, paired with the aforementioned issues, made this a horrible experience. We ended up at our local dealer, Acura of ocean, and got a great price and a fair value on our trade in. It was a pleasure to deal with Acura of Ocean. More

here my story they keep lying and cheating, me and my wife looking for Acura TSX last four months ago. we know the price of the car exactly and how much the car worth it. so, we were in showroom sale per wife looking for Acura TSX last four months ago. we know the price of the car exactly and how much the car worth it. so, we were in showroom sale person told me he has TSX in stock, i want to know selling price, he left asked manager and came back with a piece of paper. and then, he showed me $10,000 down and $680 per month for 60 months. so total price come out $50800. he think we are stupid enough to buy that price, i was graduated with math major and my wife graduated with finance major. TSX sticker MSRP is $29810. he think we gonna buy from monthly payment. ASAP i walked out from the dealership when i saw monthly payment plan. listen, all consumer go to DCH Heart Acura, you won't be disappointed. you know DCH sold me for brand new 2012 TSX for $27200 plus tax and 0.9 APR for 60 months. deal is done right there. More

I went to Paragon Acura for service because it is the closest dealer. I feel they do not have work ethic; all they care about is how to grab money from you. When I just go for an oil change,it ends up t closest dealer. I feel they do not have work ethic; all they care about is how to grab money from you. When I just go for an oil change,it ends up that they told you you need to do a lot of other maintenance too which is unnecessary. If you refuse to do so they change their attitude right away; you just feel so intimitated and uncomfortable to leave your car in their hands. More

Paragon Acura is the worst dealership in Queens’s area. They totally violated me and my rights. First, my temporary inspection sticker expired, I called Paragon several times to inform them that the inspec They totally violated me and my rights. First, my temporary inspection sticker expired, I called Paragon several times to inform them that the inspection sticker expired and I need a new one. Paragon told me I have to wait because something happen on the contract. I explained to Paragon that I may get a ticket with an expired inspection sticker I called my salesperson Reggie several times; of course he did not return any of my calls. I kept calling no one returned my calls. Finally I reached someone name Yenny She said the contract is completed I asked her could they send it priority mail, because I park my car on the street and I did not want to get a ticket. Yenny asked me to wait a moment while she ask her Manager Sasha he said no tell her to wait and receive it regular mail. Second, at the time of my purchase the Sales Manager Steven said I am lucky he is going to make my first month payment July 2012. Now, August 2012 is when my first payment is due. A bully name Stan called me several times threatening me. He called my cell, home, and place of employment. He called my employer stated to my employer I owed Paragon money for July 2012 and the amount. He stated to my employer that I should take money out of my bank account and pay (them) Paragon Acura. I have work with the same company for the past 7 years. I am a very private person. My employer did not know I had a car. I called Paragon several times trying to get to the bottom of this but no one returned my calls. I called the sales person Reggie, sales manager Steven, and Yenny no luck. I called the Manager Sasha explained to him the situation. Sasha did not tell me what is going on, what is the next step, he stated "he is doing his job" I will have someone to call you back. Today is August 29, 2012. I am still waiting to hear from someone. I called Aura.com and made a statement because this is insulting. I was (am) so turned off by this experience. More