Paragon Acura

I cannot begin to express how great my experience was with Paragon Acura. This was the 2nd time I've dealt with this dealer. I dealt with Melvin Salcedo, and he was extremely professional and not your ty with Paragon Acura. This was the 2nd time I've dealt with this dealer. I dealt with Melvin Salcedo, and he was extremely professional and not your typical pushy salesman. I expressed my need to trade in my car (which I purchased from them 4 yrs ago) and get into a newer leased vehicle. He was very patient and never made me feel pressured. I can totally appreciate his professionalism. He listened to my needs and together we came up with a price I was comfortable trading the car for and and a payment I felt comfortable with. Its been 5 days since acquiring my new vehicle and I've spoken to Melvin to follow up and a sales manager who called to check in and see if I had any questions. Again this is exemplar customer service!!!! I highly recommend this dealer and please see MELVIN!!! Thank you Paragon. Thalia More

I recieved a letter from the dealership about them purchasing my lease car.When i got there i was greeted by JOEL D.He was very pleasant and helpful,nnot pushy.It's hard to believe he only have 5 mont purchasing my lease car.When i got there i was greeted by JOEL D.He was very pleasant and helpful,nnot pushy.It's hard to believe he only have 5 months on the job.If he didn't know the answers to my questions,He got them.then in walks Camilo right by his side,to answer any and everything i needed to know.He was on point ,he know his job,very patience.Joel and Camiloare like Batman& Robin,you can't go wrong with to guys.I can't forget about Big Mike in finance. He's a sweetheart'. He remember me when i lease my first car.I was going to purchase my TSX 2010, BUT talking to mike.I ended up leasing a new 2013 TSX SPECIAL EDITION.I LOVE IT.HE also brought me and my family lunch while we waited for everything to be final.How many dealships you can go to and one of the staff member buy youn lunch. THAT'S AWESOMEAnd i cant't forget sharon chen know her stuff, know her tech. I will tell all my friends and family about woodside paragon acura. More

Well where do I start. I first started dealing with Joel and Camilo on Sunday. They treated my sister and her husband as well as me with the upmost respect. They worked very hard to find the vehicle my br and Camilo on Sunday. They treated my sister and her husband as well as me with the upmost respect. They worked very hard to find the vehicle my brother in law wanted. Once he found the vehicle, Joel explained everything about the vehicle while still maintaining a professional but at the same time family type environment. Camilo treated all of us the same way. If we were thirsty, they would offer us a drink. At the end of that day, my brother in law left with an Acura MDX. They knew that I was going to go the next day and work on my deal. The following morning, Joel and Camilo greeted me with a very calm manner. They both tag teamed trying to get me in an Acura. I will say Joel worked his rear end off. I dont think he sat for more than 2 mins at a time. He was always on the go, trying to get everything as accurate as can be so that I could get a deal. Once all the paperwork was completed, they took me over to see Michael the finance guy, and he was as courteous as Joel and Camilo. Never did I feel obligated to purchase anything, but at the end I did. He showed me every option of purchase I could do, from leasing to financing. When a Nissan dealership told me that they would need to hold a security deposit until they received my title to my old vehicle, so that they know I would come back with the title and then they would return the security deposit back, Paragon asked me to fill out some papers and that they would take care of the title issue and I could leave with my brand new car. I also had a representative, explain every feature that my vehicle had. Never at any time were they disrespectful or made me feel uncomfortable. They honestly took care of me. Being retired from the military, I could honestly say they made me feel as I was an important part of the family, not a person who was going to give them money. Both Paragon buildings were clean and very well organized. Will I recommend Paragon to family and friends? Most definitely. I can honestly say, they worked so hard for me and I left feeling overjoyed with my brand new 2013 Acura ILX. They are a dealership that I will definitely come to for my business. I wish all the dealerships were like this one. Nissan could definitely learn from these guys about respect, and that a person is something more than money in their pocket. If you treat them well, they will always come back to you and will refer all the people they know to that dealership. But if you treat them like they dont mean anything, as Nissan did to me, basically saying that there was no demand for my car that I was turning in because it was a sports car and that they could sell 15 rogues in a month, and that they really couldn't make much off of my sale because I was military and I would be getting employee discount. So I was not a Nissan family member, I was just a sale in their eyes. But that is ok, because I am a proud family member of the Acura family. Paragon is definitely military friendly!!! Thanks guys for everything. More

Great experience!! I recommend this dealership to everyone. The staff was made me feel at home from the second I walked in the door. Very knowledgeable and helpful staff. They got me the exact car everyone. The staff was made me feel at home from the second I walked in the door. Very knowledgeable and helpful staff. They got me the exact car I wanted and worked with me for pricing. I cant imagine goin anywhere else More

I would highly recommend this dealership to anyone! The process of buying my car was smooth and the staff were friendly. I had a situation in regards to the car I was returning from another manufacturer an process of buying my car was smooth and the staff were friendly. I had a situation in regards to the car I was returning from another manufacturer and Camilo went out of his way to assist me. The customer service is outstanding! I am very happy with my car. If you are looking to get a new car, definitely visit Paragon Acura in Woodside. More

Once again Steven exceeded my expections. I recieved a letter from the mail with an upgrade offer and I called was informed to go to the dealership. Once we got there Steven greeted us at the door we told letter from the mail with an upgrade offer and I called was informed to go to the dealership. Once we got there Steven greeted us at the door we told him about our letter he gave us all our options and wasn't pushy at all. He gave us time to ourselves to discuss what we wanted to do then helped us pick out the car we wanted. He put us in a great brand new tsx white with black interior. At this dealership we are 2 for 2 with great experience thanks to Steven. If you need a car and your looking into Acura please head down to paragon Acura and speak to Steven nice guy and it shows he loves his job. Thanks Steven! More

I initially had an issue with Paragon Acura but somehow Brian Benstock intervened and helped resolve the issue. I got a 2010 Acura TL for a good price and it was delivered to my house, thanks to Brian Bens Brian Benstock intervened and helped resolve the issue. I got a 2010 Acura TL for a good price and it was delivered to my house, thanks to Brian Benstock and Murat who made it possible. Overall, I am very happy with my purchase with Paragon Acura and I will definitely recommend them to my family and friends. More

Henry (sales) and Sharon Chen (product Specialist) were both absolutely a delight and wonderful to work with Henry was very easy to work with and Sharon explained the workings of the vehicle, exception both absolutely a delight and wonderful to work with Henry was very easy to work with and Sharon explained the workings of the vehicle, exceptionally More

I came into the Acura dealer hopeing to lower my payments on my car and walked out of the dealer with a new car. This is my seconded car that I have leased. These cars are amazing. My experience at payments on my car and walked out of the dealer with a new car. This is my seconded car that I have leased. These cars are amazing. My experience at this dealer has been nothing but awesome. The car salesman did everything to accommodate me. I would recamend this car and this dealer to anyone. Much thanks to the car salesman Alex Mejia for the wonderfull experience I had. More