Paragon Acura

My Customer Service Experience I recently purchased an Acura TL from Paragon and I had a few minor issues in dealing with one of the salespeople who sold me the vehicle. I also had I recently purchased an Acura TL from Paragon and I had a few minor issues in dealing with one of the salespeople who sold me the vehicle. I also had a difficult time getting any satisfaction from one of the the entry level managers who got involved. I don't feel that it is important to go into details regarding the situation and what transpired. But what I will say is after Bill Finsilver began to handle my case, I started getting the answers and the attention that I was looking for. Within an hour of speaking with Bill, he had Parts and Service Director Mike Timpone reach out to me regarding my concerns. As I was speaking with Mike, I felt as if I was chatting with a buddy of mine. He was extremely empathetic and most importantly he listened to what I had to say. I myself have worked for Customer Service in leadership going on 13 years. When I receive great customer service, I feel it is important that the individuals involved are given the proper recognition. That is my sole purpose for writing this review. Bill/Mike, Thanks so much for providing me with a quality experience! Regards, Marc Brevner More

Sales I purchased my Rdx back in April, at first I had issues but Enes was kind and resolved all issues I had with my truck! I love driving my acura Rdx, Pa I purchased my Rdx back in April, at first I had issues but Enes was kind and resolved all issues I had with my truck! I love driving my acura Rdx, Paragon Acura was very helpful resolving all issues I had with my truck! I totally recommend this dealership to everyone!! Thanks Paragon Acura! More

Did not fully disclose the contract deal He is no longer working for Paragon Acura but whenever he is, he will still stealing people money. However, he represented Paragon Acura at the time o He is no longer working for Paragon Acura but whenever he is, he will still stealing people money. However, he represented Paragon Acura at the time of contract. I am taking my case to court, Department of Consumer Affairs and to the NYC General Attorney More

great experience!!! I just bought my first car from a dealer, im very happy that I did at PARAGON ACURA and that I was bless to meet some one like JOSE PEREZ. Jose is th I just bought my first car from a dealer, im very happy that I did at PARAGON ACURA and that I was bless to meet some one like JOSE PEREZ. Jose is the main reason why me and my family are enjoying of our RDX, He was very polyte extreamly friendly and made us feel like we were all one family, we had everything against us and Jose fought and used every tool he had to made the deal possible, it was a real 1 on 1 relationship between Jose and my family. Thank you JOSE... we will definitely come back to Paragon Acura and you bet we will look for Jose once again... if you want to be happy just like we are right now... when buying an Acura dont think twice go to Paragon Acura and look for JOSE PEREZ. More

JOSE WAS CHARMING! This is my first time negotiating at a dealership and Jose was so sweet and kind!! Although I wasn't able to purchase a vehicle at this time I appre This is my first time negotiating at a dealership and Jose was so sweet and kind!! Although I wasn't able to purchase a vehicle at this time I appreciate all the time and effort Jose invested with me! More

Amazing 5/24/14 I financed my Acura RDX the process was seamless these guys are amazing. Love them will recommend all to go to Paragon Acura 5/24/14 I financed my Acura RDX the process was seamless these guys are amazing. Love them will recommend all to go to Paragon Acura More

Liars Do not try to buy a vehicle from this dealership over the phone. They will lie to you and tell you that they will hold it for you, then sell it to the Do not try to buy a vehicle from this dealership over the phone. They will lie to you and tell you that they will hold it for you, then sell it to the first person that comes along. I would not trust the word of anyone who works at this dealership, especially the sales manager. More

Review I purchased my acura rdx two months from paragon acura, my salesperson was Enes Mrkulic, the following day I noticed two dings on the truck, unfortuna I purchased my acura rdx two months from paragon acura, my salesperson was Enes Mrkulic, the following day I noticed two dings on the truck, unfortunately I purchased the truck at night so I didn't notice the dings, Enes my salesperson promised to have them repaired but hasn't, I try reaching Enes or anyone else at paragon acura, all I ever get is their voicemail!! I do not recommend this dealership to anyone else!! More

Great sales experience I worked with a handsome young salesman named Fernando and his manager Melvin. They were very helpful in finding the car that worked for me and my bud I worked with a handsome young salesman named Fernando and his manager Melvin. They were very helpful in finding the car that worked for me and my budget. Together the found me a great pre-owned 2013 Acura TL. I was in and out of the dealership in a few short hours in my new car. This is definitely the place to go if you value customer service. Thank You Fernando! More

Certified Pre-Owned Acura TL I saw a certified pre-owned Acura TL on the Paragon Website that interested me. I drove all the way from Central NJ to Queens and I was not disappoin I saw a certified pre-owned Acura TL on the Paragon Website that interested me. I drove all the way from Central NJ to Queens and I was not disappointed. Gary Salameh was my sales associate and he was excellent. He was extremely knowledgeable and not at all "pushy". I highly recommend this dealership...definitely worth the trip from anywhere in the tri-state area. More