Paragon Acura

full of lies 1 st.He cannot provide a sales contract, a copy of financial agreement and etc. after we sign the document. I have to beg for it and it takes take cl 1 st.He cannot provide a sales contract, a copy of financial agreement and etc. after we sign the document. I have to beg for it and it takes take close to 2 months. Thomas said why do I need it for. Is this the way paragon run a auto business. I am not asking for free or discount.I am asking of what belong to us nothing less nothing more. I am not fabricating this a txt mssg from Thomas Ng is my back up. 2nd. as part of the deal he told me a fist 2 oil change is free of charge. but when i txt him again he doesn't know about this. Will he is right because I trust his verbal promise.So i did not argue with him because for $40.00 is not worth the stress. he could stick it in his @$$. My suggestion is start firing a sales consultant like Thomas Ng. Bad for business and Bad for Acura More

Stay away from this dealer Financed a vehicle over a month ago and plates have not arrived to my house. Temp tags have expired, which they won't extend, I've called them to see Financed a vehicle over a month ago and plates have not arrived to my house. Temp tags have expired, which they won't extend, I've called them to see why the delay and they cannot give me a straight and clear response. Called DMV and was told the dealer has not processed documentation for registration (even though they have charged me $345 for "registration fees"). Very bad costumer service and poor professionalism on their part. Took a day off work to go see them, Sales Manager told me that there was nothing he could do and would give me a call back, still waiting on that call. It appears they are having problems with the vehicle title. Seriously thinking on taking legal action. More

Great Service I am completely satisfied with the car I bought and Shiva the customer representative gave me a wide variety of options to choose. Over all the servic I am completely satisfied with the car I bought and Shiva the customer representative gave me a wide variety of options to choose. Over all the service is very good. More

STAY AWAY FROM THIS DEALERSHIP!! My boyfriend and I have been actively looking for an Acura TL for a few weeks now. We found one we really liked on Acura.com, which showed that the vehicle was available at been actively looking for an Acura TL for a few weeks now. We found one we really liked on Acura.com, which showed that the vehicle was available at this particular location. Also, the website clearly states to contact the dealership directly to verify inventory. We live an hour drive from this location in Queens so I wanted to make sure the car was available before going the whole way there. Therefore, I called Friday afternoon (3/7) and spoke with a female receptionist named Rashonda. I told her the specific vehicle that we were interested in and gave her the stock number to look it up. She supposedly consulted with the sales manager and told me that they had just gotten the car in, it was indeed available, and that she would email me more information (which I never received). She then bombarded me with numerous questions such as when can you come in, what time, etc. VERY pushy! Later that afternoon, we were out running some errands and decided to stop by the dealership. Upon arrival, there was NO parking anywhere. We ended up parking right in front of the entrance on the red carpet. Once inside, we were greeted by another female receptionist who immediately asked for our information. She said we would be meeting with a gentleman named JT. After wandering around for about 10 minutes waiting for JT, the receptionist then tells us "oh sorry, he's not even in today so I'll have to find someone else." Eventually, another gentleman named Thomas approaches and we immediately tell him the specific vehicle that we would like to see. After fumbling around on his computer for a few minutes, he tells us that he cannot find the car in his inventory. He then begins to tell us about all the other great cars they have in stock in the same price range. We had already browsed through their inventory online prior and were not interested in anything else (hence why I called in advance). After realizing that we are unhappy, he goes to consult with the sales manager who verifies that the car is indeed not available. At this point, we both got up to leave. On the way out, my boyfriend stopped to use the restroom while I waited outside. While waiting, the sales manager approaches and tells me to "follow him." I said no, thank you, we're leaving. He continues talking and says that they did have the car, but it just sold an hour ago and unfortunately they are unable to hold vehicles for customers. REALLY? If the car had just sold, it would still be there. He continues to talk and we eventually leave. Once in the parking lot, we discover that our car has been completely parked in by Acura's and that we cannot even open the doors to get inside. I go back inside and ask someone to please move some of the cars because we cannot get out. Another gentleman then comes out to move some of the cars and we leave. These people are shady, blatant liars that will tell you anything to get you to come in. I will NEVER go back to this dealership and am taking my business elsewhere. P.S. The car we we're interested in is STILL listed as available in their inventory. More

I leased my new RDX from Paragon Acura and was so pleased with the vehicle, the service, and the overall customer support. JT was a wonderful sales associate who took the time to answer all my questions an with the vehicle, the service, and the overall customer support. JT was a wonderful sales associate who took the time to answer all my questions and put a smile on my face knowing I was getting an awesome deal on a car that I love. I will definitely do business with them again and recommend them to family and friends. More

Thanks to Mr. Melvin Salcedo, I had an excellent car buying experience at Paragon Acura.This was my first time buying a new car and Melvin reassured me that I would not be cheated in any way and his onl buying experience at Paragon Acura.This was my first time buying a new car and Melvin reassured me that I would not be cheated in any way and his only interest was to ensure that I got the best possible price for my vehicle as well as make my car buying experience a Good one, all of which he did to Perfection. Throughout the entire process Melvin was remarkably pleasant, honest, patient, respectful, friendly, understanding, helpful, knowledgable, caring, and considerate. Melvin was an excellent and reliable salesperson to work with and he went above and beyond to make sure I was happy and satisfied with everything. The product specialist Mark Caceres also made sure that I clearly understood every aspect of the car buying process including each document that needed my signature in order to finalized the deal as well as every single feature of the car. Mark also has a great sense of humor and I consider myself Very Lucky & Grateful to have gotten such an exceptional experience. I honestly never thought buying my first new car could be this Hassle Free & Fun. I Highly Recommend Melvin and Mark and wish them continued success in all of his future endeavors. Once again, thanks for everything !!! :) More

Horrible experience. I was pressured and taken advantage of to sign a lease I was not comfortable with. When I returned the next business day I was treated with disrespect and was humiliated when I tried t of to sign a lease I was not comfortable with. When I returned the next business day I was treated with disrespect and was humiliated when I tried to rectify my situation. The salesmen I dealt with are unprofessional and confirms the fact that women can't be taken serious when buying a car. No customer service what so ever. Go to Rallye Acura instead they treat their customers with dignity and respect. More

I recently leased a Acura TL from Paragon, It was a overall great experience Tina was extremely helpful and very attentive with me.. As soon as I arrived at the dealer, she was waiting for me with the overall great experience Tina was extremely helpful and very attentive with me.. As soon as I arrived at the dealer, she was waiting for me with the car ready and for me to test drive. She took me step by step with all the features in the car and answered every last question that i had down to the T. I would recommend Paragon Acura any day especially because of all the great, knowledgable, and precise help that Tina offered. Thank you so much and the TL is an amazing car by far... More

the sales consultant was very good i got into a better car that i came for at a good price i was very happy with the results and the service car that i came for at a good price i was very happy with the results and the service More

Robe Salameh was very understanding in what I wanted and needed, and was exceptionally helpful in finding the right car for me at the right price. needed, and was exceptionally helpful in finding the right car for me at the right price. More