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Paragon Acura
Queens, NY
1,915 Reviews
If you're going to buy a new Acura at Paragon Acura, serving Long island, Brooklyn and Woodside NY, or take your car in for routine maintenance or an auto repair, you probably want to know a little bit about us. Makes sense.
Paragon Acura, located at 56-02 Northern Blvd Woodside, New York is happy to tell you that we've been serving the Long island, Brooklyn and Woodside NY area for longer than many of you might have owned your current car. With those years comes invaluable expertise, which we put to your advantage. We're not just talking acumen on new Acura models, but used cars, service and auto repairs and perhaps most importantly - Acura financing.
We hand pick each member of the Paragon Acura team for their high level of competency, vast knowledgebase, eagerness to learn late-breaking technology, ability to relate to drivers from all walks of life, and commitment to keeping Paragon Acura a pressure-free environment, which if you ask many of our patrons, makes us a dealership in the rough.
Of course the best way to see for yourself the distinct experience you'll have at Paragon Acura is to explore our new Acura models; used cars; service department ; financing; certified car parts in person, at 56-02 Northern Blvd Woodside, New York.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM
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Showing 1,915 reviews
May 12, 2015
Avoid this dealership, worst experience!!! I bought a 2011 used TL last year, and the car had a major problem with water coming inside the cabin. When I tried to get in touch with them to tell I bought a 2011 used TL last year, and the car had a major problem with water coming inside the cabin. When I tried to get in touch with them to tell them of the situation, they said that I might have left the windows down or the sunroof open. They treated me as if I was stupid or something. Mr. Camilo Barrientos who is a sales manager, and was part of the sale process, agreed to check the car, and I brought in for service. I was not offered a loaner at the time, and made things very difficult for me as I live in Westchester. I felt as if they did not want me there. They checked the car, and they fixed they said. I get the car back, and that same day we get some rain, and again the car is full of water. I go back, and they again with an attitude. They do other tests they say, and they cannnot find anything. Their mechaninc was nasty and he spoke with me, but he said to ask the sales person to request for a engineer to come check my car. The sales person said that there are no engineers at all. I left my car as Mr. Barrientos promised he would fix the problem again. They offered to deliver the car in my house when it was fixed. I did not have the car for three days, and when I get it. I pick up the floor mats, and it is full of water. I was fustrated and upset, and I did not accept the car, and I sent it back. I was taking a two week vacation at the time; I called Mr. Barrientos and I gave him two weeks to resolve the problem. When I came back, the problem was solved, and to my surprised there werre experts from Acura that needed to come in to fix the situation as it was something regarding the body in these cars. Another issue that I have now is the warranty that I was sold by Mr. Barrientos, to make the long story short; it is time for me to use the warranty at a different dealership. This Acura dealership is near my house, they put the claim and it gets denied. This warranty company is giving me all the buts and excuses possible. I called Mr. Barrientos and he is not helpful at all. He promised and said different things at point of sale, and now that is time to deliver on your word, nothing. It is a great dissapointment. I like Acura cars, I have owned two others in the past, and I own an MDX as well, but this dealership is the worst. The TL is the only car that I have bought from them and it was the was experience ever. When you are buying they can be the nicest people, but when it comes to service and issues they are the worst, very poor client service. I would recommend to avoid them. More
by Edgar M
May 11, 2015
Great experience I bought a 2015 tlx and the service was great , Melvin salcedo the sales manager And Santiago the sales person at 48st were great, I recommend them I bought a 2015 tlx and the service was great , Melvin salcedo the sales manager And Santiago the sales person at 48st were great, I recommend them More
by Martin tl
Employees Worked With
Melvin Salcedo
May 11, 2015
Acura TSX 2005 Bunch of liers in suits no different from guys from the street except they have a showroom sold me broken car without revealing the actual condition o Bunch of liers in suits no different from guys from the street except they have a showroom sold me broken car without revealing the actual condition of the car never trust this dealership More
by Singh
Employees Worked With
Mike Francis, Patrick Cabarcas, Bill Finsilver
May 10, 2015
What an excellent Service Thanks Thomas NG I visited Paragon Acura but was not sure I will get a good deal but all that changed when Thomas greeted me and wife, listened to what we wanted and e I visited Paragon Acura but was not sure I will get a good deal but all that changed when Thomas greeted me and wife, listened to what we wanted and explained us everything regarding the process and eased my tention. I walked out happy with a new Acura TLX withing 90 minutes because trade in was involved..It all because of Thomas Ng.I do not hessitate in giving him top marks. More
by MEHTA
Employees Worked With
Mike Francis, Thomas Ng
May 06, 2015
Memorable Experience I came to Paragon Acura after a very bad customer service experience at Acura of Brooklyn, where the sales person spent 80% of the time telling me all I came to Paragon Acura after a very bad customer service experience at Acura of Brooklyn, where the sales person spent 80% of the time telling me all the bad things about other SUVs I was looking at. Walking into Paragon was a refreshing change with someone greeting me as soon as I walked in. Thomas Ng was my sales rep. His knowledge of the Product(MDX) as well as his readiness to answer my questions were very impressive. He made me feel good about spending money at Paragon. Probably the best customer service experience for me. Thanks Thomas. More
by Lwanga
Employees Worked With
Thomas Ng
May 05, 2015
Excellent services We had a very pleasant experience with paragon accura. Car shopping can be a hassle but they made it very easy and smooth. We arrived around 7pm afte We had a very pleasant experience with paragon accura. Car shopping can be a hassle but they made it very easy and smooth. We arrived around 7pm after work and they were very accommodated. They normally close at 9pm had to stay way passed their closing hours because of us. More
by vh928
May 04, 2015
Very professional Sales person and manager was very professional and very transparent with everything . They explain every detail of every paper work . They really work Sales person and manager was very professional and very transparent with everything . They explain every detail of every paper work . They really worked with me to find the exact car that I wanted. More
by Nunezm24
Employees Worked With
Melvin Salcedo
May 02, 2015
Professional and Timely I bought a 2012 Acura TSX Special Edition from Thomas and the entire transaction went smoothly. If there was any miscommunication it was cleared up im I bought a 2012 Acura TSX Special Edition from Thomas and the entire transaction went smoothly. If there was any miscommunication it was cleared up immediately and everything was handled professionally. More
by john123
Employees Worked With
Thomas Ng
May 02, 2015
Purchase I recently made a purchase with Thomas who was wonderful. He really took care of us and gave us a great deal. He is a very nice guy and does not com I recently made a purchase with Thomas who was wonderful. He really took care of us and gave us a great deal. He is a very nice guy and does not come across as pushy or 'salesy.' Overall the dealership is very busy and could take a while. I had a great experience with Thomas and would go back to him only! Best, Kristin More
by oLLIE
Employees Worked With
Thomas Ng
April 30, 2015
Exellent experience with this represntative Highly recommend asking for Thomas Ng to represent your needs at Paragon Acura, you will get the most out of the car shopping experience! Thanks! Highly recommend asking for Thomas Ng to represent your needs at Paragon Acura, you will get the most out of the car shopping experience! Thanks! More
by dlaleh13
Employees Worked With
Thomas Ng, Thomas Ng
