Paragon Acura
Queens, NY
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM
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Terrible service towards customers I came in today with my family to try to get a new car. After the sales rep tried to work something out with us, he brought us to the manager to see i I came in today with my family to try to get a new car. After the sales rep tried to work something out with us, he brought us to the manager to see if we can work something out with him. We asked him for a test drive on a car and he told us it would be about 25-30 minutes wait time because they didn't have any license plates to put on to a demo car. However, another sales rep went to another desk nearby and was able to get a license plate for his own customer when they supposedly didn't have "any plates." Terrible customer service. Also, the manager yelled at the sales rep in front of us saying "Dude, I can't have them here." More
Very disappointed DO NOT buy a certified pre owned vehicle from Paragon. I was sold a 2010 Acura TL in 2011. I went there because it is a very well known dealership. We DO NOT buy a certified pre owned vehicle from Paragon. I was sold a 2010 Acura TL in 2011. I went there because it is a very well known dealership. Well apparently it was repainted and they failed to mention that when i asked if anything was wrong with the car. The clear coat is just crumbling off. They had to repaint the roof of the car because more than half of it crumbled right off. Its happening again and they told me i have to pay for it. They sell me a flawed vehicle and want me to pay for its defect. I've had many new and used cars and this has NEVER happened before. I bought certified pre owned because supposedly it has to go through more stringent standards. Not at Paragon. It is completely unacceptable. I paid for quality and received a very lackluster product and the dealership is just washing their hands with the matter. Needless to say I will never buy nor recommend this dealership to anyone. Very disappointed and disgusted More
Great experience at Paragon We worked with Thomas Ng today and leased an Acura RDX from him. We couldn't be happier with the experience. Thomas was extremely knowledgeable and fr We worked with Thomas Ng today and leased an Acura RDX from him. We couldn't be happier with the experience. Thomas was extremely knowledgeable and friendly. He stayed with us through the entire process. We appreciate everything he did for us today. More
Informative information and excellent customer service Mel, rob, and Adrian were great. I did not feel pushed to buy and I found my dream car. I bought a ACURA TL with the color I wanted and the car I wan Mel, rob, and Adrian were great. I did not feel pushed to buy and I found my dream car. I bought a ACURA TL with the color I wanted and the car I want. Thank you to everyone who helped out. More
Best experience I ever had Paragon Acura is the best because while other dealer said no, Melvin found a way to say yes and thanks to him im driving a brand new Acura Tl. Paragon Acura is the best because while other dealer said no, Melvin found a way to say yes and thanks to him im driving a brand new Acura Tl. More
Friendly Professional & Very Helpful Actually I made several visits to Paragon before finally making a purchase. Thomas was exception from the first time I met him. He was professional Actually I made several visits to Paragon before finally making a purchase. Thomas was exception from the first time I met him. He was professional and was not pushy. He introduced himself, addressed all my questions and even gave me a number of options to look into. He also mentioned some special deals that was happening giving us a trusting transaction. I did a little of my own researched and came back and immediately looked for him. He made the transaction smooth and effortless. He even went above our expectations to get things changed/fixed as we requested. I would highly recommend him to anyone looking to purchase a NEW or USED car. He will go the extra mile to make you happy and get you out the door as soon as possible. I will definitely look for him again when I purchase another vehicle. More
Pleasant buying process and experience I originally visited Paragon Acura for a test drive only. After learning their no haggle policy I decided to went back home to compare other options. I originally visited Paragon Acura for a test drive only. After learning their no haggle policy I decided to went back home to compare other options. During the first visit I worked with Thomas and he definitely is friendly and professional and didn't pressure me to go forward that day. Eventually I decided to come back to Paragon seeing the car I saw had just dropped prices. Upon calling Thomas he really worked hard on getting the process to go through on the same day that I was able to drive odd with the car as I had intend to just leave a deposit at first. That made me feel much better about their service that he does go above what's required on making customer happy. The paper works was quick and painless and they did not try to push any other services which I respected. For an Acura dealership I do think they have most likely the best prices and inventory on Acura CPOs in the NYC surrounding area. If that's what you're after I would certainly recommend the Paragon Acura team More
Paragon Was looking for a Acura MDX and shopped around. Spoke with salesman from different dealerships. Thomas from Paragon Acura was by far the most helpful Was looking for a Acura MDX and shopped around. Spoke with salesman from different dealerships. Thomas from Paragon Acura was by far the most helpful and upfront when it came down to price and warranty. I first was emailing him before setting up a time to stop by and do a test drive. We got a ballpark price through email and I set up a time to stop by. I already knew what trim and color MDX I wanted. We negotiated a little and agreed on a price. He was not pushy with the sale. Him and Mark (product specialist I believe?) treated us to drinks and snacks (not a big thing but the gesture was definitely a plus). He was working up until 9 P.M. that day as per our phone conversation and he stuck around until I finished with all of the paperwork and drove off of the lot (about 11 P.M.). Thomas and Mark worked past their shift and remained friendly and did not rush the process. I was really happy on how I was treated. From start to finish Thomas and Mark were helpful, not pushy, and did not rush to just close the deal. Mark took time explaining the features to us but it was a long night and everything just couldn't register. He gave me his business card with his hours to reschedule another demonstration. Everyone was really great. If looking for a Acura, Paragon has a wide selection, competitive prices, and great salesman. I would recommend Thomas to family and friends. More
Prefect service Thomas is a great dealer who can do Chinese and English service. If you speaks only Chinese, Thomas is a great dealer. I believe he also speak Cantone Thomas is a great dealer who can do Chinese and English service. If you speaks only Chinese, Thomas is a great dealer. I believe he also speak Cantonese. More
Excellent experience! Came here to trade in my car, Thomas was more then helpful and very patient with me. I couldn't be more happier with my new car it's exactly what I wa Came here to trade in my car, Thomas was more then helpful and very patient with me. I couldn't be more happier with my new car it's exactly what I wanted. If your shopping for a car Thomas is the man to help you! More