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Paragon Acura
Queens, NY
1,893 Reviews
If you're going to buy a new Acura at Paragon Acura, serving Long island, Brooklyn and Woodside NY, or take your car in for routine maintenance or an auto repair, you probably want to know a little bit about us. Makes sense.
Paragon Acura, located at 56-02 Northern Blvd Woodside, New York is happy to tell you that we've been serving the Long island, Brooklyn and Woodside NY area for longer than many of you might have owned your current car. With those years comes invaluable expertise, which we put to your advantage. We're not just talking acumen on new Acura models, but used cars, service and auto repairs and perhaps most importantly - Acura financing.
We hand pick each member of the Paragon Acura team for their high level of competency, vast knowledgebase, eagerness to learn late-breaking technology, ability to relate to drivers from all walks of life, and commitment to keeping Paragon Acura a pressure-free environment, which if you ask many of our patrons, makes us a dealership in the rough.
Of course the best way to see for yourself the distinct experience you'll have at Paragon Acura is to explore our new Acura models; used cars; service department ; financing; certified car parts in person, at 56-02 Northern Blvd Woodside, New York.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM
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Showing 1,893 reviews
May 27, 2015
Easy, attentive and friendly service! I came in with my family looking for something new. Luckily, we had met with Thomas Ng and helped with our questions and concerns regarding our purcha I came in with my family looking for something new. Luckily, we had met with Thomas Ng and helped with our questions and concerns regarding our purchase. He was very patient and ensured that we were all comfortable as we talked about our first purchase, an MDX. The trade in was fast and simple and was with us every step. He was very friendly throughout the whole dealing and made sure everything was just as we wanted. We were so satisfied that we came back to trade in another vehicle. We went to find Thomas once more that same day since we were so pleased with his service. This time rolling out with a TLX. Thomas thanks again for your great customer service! We couldn't be anymore happier with our new purchases! More
by eric91
Employees Worked With
Mark Caceres, Thomas Ng
May 26, 2015
Great Experience!! If you are looking for a car you must stop at Paragon Acura and speak to Thomas Ng. He was the best! Extremely helpful and patient. If you are looking for a car you must stop at Paragon Acura and speak to Thomas Ng. He was the best! Extremely helpful and patient. More
by knabie
Employees Worked With
Thomas Ng
May 21, 2015
Customer Service is Key The day we bought our vehicle, we had the pleasure of meeting Thomas Ng. I did my research and he lived up to his reviews. He was friendly, and was pa The day we bought our vehicle, we had the pleasure of meeting Thomas Ng. I did my research and he lived up to his reviews. He was friendly, and was patiently attentive to our concerns and requests. We also had the pleasure of meeting Mike Francis. We would like to thank them for a great experience. More
by earlmatic
Employees Worked With
Mike Francis, Thomas Ng
May 20, 2015
Acura RDX When you pick up your car from Paragon Acura, make sure Mark Caceres is your Delivery Coordinator. Mark will do everything possible to make sure you u When you pick up your car from Paragon Acura, make sure Mark Caceres is your Delivery Coordinator. Mark will do everything possible to make sure you understand your vehicle and that you are satisfied with its condition upon pick up, and follows up with you personally after a few days to make sure you don't have any other questions or problems he could help you with. Mark spent close to an hour with me because there were some issues with my vehicle and I didn't receive the floor mats. The delay was not his fault, but it could of been that the parts center was busy do to it being a Saturday. Mark is the guy that makes sure everything is done right, and make sure you are the number one priority. After all, you're buying/servicing a car... and that's the ONLY reason the dealership is there. Thanks Mark and Justin for a great experience! I will definitely recommend you to family and friends. More
by ZhenHuang
Employees Worked With
Mark Caceres, Justin Liu, Justin Liu
May 16, 2015
Extremely Satisfied Customer first time I walked into Paragon Acura I was impressed with the employees. Thomas NG was very patient and understanding with my needs/ wants. best p first time I walked into Paragon Acura I was impressed with the employees. Thomas NG was very patient and understanding with my needs/ wants. best part he never pressured me to go into a car that was out of range . Just want to say thank you to everyone who helped out. I am looking forward to my next visit. Ena S More
by Ena Sunshine
Employees Worked With
Thomas Ng
May 16, 2015
Great Car Buying Experience I was greeted by Thomas Ng, who made my car buying experience a very smooth and easy one. I didn't feel any pressure to buy the car I was interested I was greeted by Thomas Ng, who made my car buying experience a very smooth and easy one. I didn't feel any pressure to buy the car I was interested in. He took time to explain everything, even staying past his regular hours. I am very happy with my purchase and I am enjoying my car. Thank you Paragon Acura team for your great service. Thank you, Thomas! Thank You, Mike! More
by hondasurf
Employees Worked With
Mike Francis, Thomas Ng
May 12, 2015
great first time experience First time buying a car but Thomas NG made it simple and didn't waste my time told me everything i needed to know about the 2015 acura tlx. His custom First time buying a car but Thomas NG made it simple and didn't waste my time told me everything i needed to know about the 2015 acura tlx. His customer service was amazing and he made it easy to understand the deal and car i was getting, broke it down simple and quick. I would recommend them to friends and family especially Thomas NG. More
by cramos8624
Employees Worked With
Thomas Ng
May 12, 2015
Great Experience We previously went to Acura of Brooklyn and the experience was so horrible. I would not recommend anyone go there, but at Paragon as soon as we walke We previously went to Acura of Brooklyn and the experience was so horrible. I would not recommend anyone go there, but at Paragon as soon as we walked in we were greeted by the Sales manager who was very friendly and immediately tried to find us a sales Rep who was Thomas Ng. Thomas was great, very knowledgeable, patient and tried his best to give us all the information we needed to make an informed decision, by giving us all our options. His knowledge of the Product(MDX) as well as his readiness to answer our questions were very impressive. He made us feel good about spending money at Paragon. Probably the best customer service experience for us. Thanks Thomas. The other people whom we dealt with the finance manager and Mark (who explained the features of the car to us) were all great and very professional. The experience at Paragon was amazing. More
by SNP40
Employees Worked With
Mark, Mr. Shi, Thomas Ng
May 12, 2015
Avoid this dealership, worst experience!!! I bought a 2011 used TL last year, and the car had a major problem with water coming inside the cabin. When I tried to get in touch with them to tell I bought a 2011 used TL last year, and the car had a major problem with water coming inside the cabin. When I tried to get in touch with them to tell them of the situation, they said that I might have left the windows down or the sunroof open. They treated me as if I was stupid or something. Mr. Camilo Barrientos who is a sales manager, and was part of the sale process, agreed to check the car, and I brought in for service. I was not offered a loaner at the time, and made things very difficult for me as I live in Westchester. I felt as if they did not want me there. They checked the car, and they fixed they said. I get the car back, and that same day we get some rain, and again the car is full of water. I go back, and they again with an attitude. They do other tests they say, and they cannnot find anything. Their mechaninc was nasty and he spoke with me, but he said to ask the sales person to request for a engineer to come check my car. The sales person said that there are no engineers at all. I left my car as Mr. Barrientos promised he would fix the problem again. They offered to deliver the car in my house when it was fixed. I did not have the car for three days, and when I get it. I pick up the floor mats, and it is full of water. I was fustrated and upset, and I did not accept the car, and I sent it back. I was taking a two week vacation at the time; I called Mr. Barrientos and I gave him two weeks to resolve the problem. When I came back, the problem was solved, and to my surprised there werre experts from Acura that needed to come in to fix the situation as it was something regarding the body in these cars. Another issue that I have now is the warranty that I was sold by Mr. Barrientos, to make the long story short; it is time for me to use the warranty at a different dealership. This Acura dealership is near my house, they put the claim and it gets denied. This warranty company is giving me all the buts and excuses possible. I called Mr. Barrientos and he is not helpful at all. He promised and said different things at point of sale, and now that is time to deliver on your word, nothing. It is a great dissapointment. I like Acura cars, I have owned two others in the past, and I own an MDX as well, but this dealership is the worst. The TL is the only car that I have bought from them and it was the was experience ever. When you are buying they can be the nicest people, but when it comes to service and issues they are the worst, very poor client service. I would recommend to avoid them. More
by Edgar M
May 11, 2015
Acura TSX 2005 Bunch of liers in suits no different from guys from the street except they have a showroom sold me broken car without revealing the actual condition o Bunch of liers in suits no different from guys from the street except they have a showroom sold me broken car without revealing the actual condition of the car never trust this dealership More
by Singh
Employees Worked With
Mike Francis, Patrick Cabarcas, Bill Finsilver
