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Paragon Acura
Queens, NY
1,893 Reviews
If you're going to buy a new Acura at Paragon Acura, serving Long island, Brooklyn and Woodside NY, or take your car in for routine maintenance or an auto repair, you probably want to know a little bit about us. Makes sense.
Paragon Acura, located at 56-02 Northern Blvd Woodside, New York is happy to tell you that we've been serving the Long island, Brooklyn and Woodside NY area for longer than many of you might have owned your current car. With those years comes invaluable expertise, which we put to your advantage. We're not just talking acumen on new Acura models, but used cars, service and auto repairs and perhaps most importantly - Acura financing.
We hand pick each member of the Paragon Acura team for their high level of competency, vast knowledgebase, eagerness to learn late-breaking technology, ability to relate to drivers from all walks of life, and commitment to keeping Paragon Acura a pressure-free environment, which if you ask many of our patrons, makes us a dealership in the rough.
Of course the best way to see for yourself the distinct experience you'll have at Paragon Acura is to explore our new Acura models; used cars; service department ; financing; certified car parts in person, at 56-02 Northern Blvd Woodside, New York.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM
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Showing 1,893 reviews
July 28, 2015
good and reliable service Thomas sold me the model based on what I needed. He never pushed me to get something that I don't need . He gave me reasonable price. Workers are Thomas sold me the model based on what I needed. He never pushed me to get something that I don't need . He gave me reasonable price. Workers are very helpful. He is very patient to listen and to understand what you need and have the related department to explain to you. They have a special team explain to you about the details of the car - one by one and step by step. Very impressed, reliable and organized. I am highly recommend this sales and this dealer. More
by winnie
Employees Worked With
Thomas Ng
July 23, 2015
Amazing Thomas Ng was very couteous, caring, attentive, and very professional. He showed compassion based on my situation. I would definitely recommend him to Thomas Ng was very couteous, caring, attentive, and very professional. He showed compassion based on my situation. I would definitely recommend him to my friends and family if they every need to buy a car. More
by Annie
Employees Worked With
Thomas Ng
July 18, 2015
Prioritizes Marketing over Customers I have leased two cars (over the phone!) from Paragon Acura - with one year to go on my current lease, six weeks ago I received a letter stating that I have leased two cars (over the phone!) from Paragon Acura - with one year to go on my current lease, six weeks ago I received a letter stating that they were in need of low mileage used cars and would like to offer an early trade in. Obvious marketing but I took the bait and called. The salesperson told me that they actually had a buyer for my car (TSX Wagon is no longer being made) and they were very interested in making the deal happen. We spent about three hours over four phone calls and ultimately they did not have the RDX that I wanted in stock. Yesterday, I received another letter – so I called again. I spoke to Jetina and was very clear about my history with the dealership, the call six weeks ago, and that I was happy to make a deal but did not want to waste my time if it could not happen. I told her the mileage on my car, the condition, told her what I wanted and the price that I wanted it for. She told me that there were two cars in stock that would work – quoted prices. She asked if we could schedule an appointment – I again reiterated that I would only come in if it was to make a deal. I gave her my account number, told her to look into it and call me back when all was confirmed. She called me back 20 minutes later and told me that one of the two was in fact a demo, but the other was available and re-stated the price. She said that they needed to look at my car and if the condition was what I said, we should be able to make a deal. In good faith, I scheduled the appointment and went in today. The salesperson, Alex, appraised my car at $18,500 and told me that I had a lease payout of $25,000 – he said that we were far apart but would talk to his manager. And the dance began … he came back 15 minutes later and said he was sorry – we were too far apart and that he suspected a glitch in the system that sent me the letter in error. I expressed my irritation and told him that if Jetina had been forthcoming, this would not have happened. He did not give me numbers, he did not try to make it happen, he told me that I could have his contact information and deal with him directly next time I received this letter to avoid wasting my time again. I told him that there was no risk of that as I would not be coming back. As I was leaving, I stopped in to speak to the general manager Bill Finsilver who is ill-equipped to deal with women – and an angry one at that. He was condescending in his apology, and began explaining the intricacies of a car transaction to me – an explanation that I did not ask for nor did I need – and insinuated that I did not understand the offerings of the letter and was not clear with Jetina what my expectations were for the visit. As I left the dealership, I texted Jetina and told her that the visit was the opposite of what I was told and she responded “I’m sorry you feel that way. I do apologize I was only doing what I was told to do.” In thirteen words, she confirmed the lack of integrity the dealership operates with and that appointment quotas trump what would have been a 3 car, 9 year customer. More
by lori
Employees Worked With
Jetina, Alex Mejia, Bill Finsilver
July 18, 2015
Easy process Got a lease for an acura mdx yesterday and dealt with an exceptional sales person, Thomas Ng. He was knowledgeable in sales and service and was effici Got a lease for an acura mdx yesterday and dealt with an exceptional sales person, Thomas Ng. He was knowledgeable in sales and service and was efficient in completing the process as fast as he could. Would recommend him and his dealership. More
by sandra
Employees Worked With
Mike Francis, Thomas Ng
July 16, 2015
Great sales person Justin Liu was easy to talk with and very professional. He is a truly nice guy. Justin Liu reviewed every feature of the car on the day of pick up and Justin Liu was easy to talk with and very professional. He is a truly nice guy. Justin Liu reviewed every feature of the car on the day of pick up and made sure I knew how everything worked. More
by Christt
Employees Worked With
Justin Liu
July 15, 2015
Worst experience ever, but still recommending I had a test drive on 7/10, sales man was good initially. I went next day to make a deal with him. Offer was accepted signed for the car 2016 Acura MD I had a test drive on 7/10, sales man was good initially. I went next day to make a deal with him. Offer was accepted signed for the car 2016 Acura MDX white/beige with Tech pkg and acura watch. Signed up some papers and gave him $500 deposit and sales gave me the VIN number for the insurance. Nextday, sales said, the car comes with entertainment package (which I didn't ask), so you have to pay 2K more. I was surprised how come i get this surprise after signing up all the papers and depositing money. So, eventually deal was cancelled on Monday. To All, even if you deposit money, it could or it might happen, that particular rare color car could be sold to somebody else for more profit. I am not saying or acusing that this is what happened to me, but its a possibility. Just be aware. You be the judge. That's all. Rest of the customer services are ok, no demand so no complain, not like BMW or Audi dealers where you will be well respected, probably, one of the reason people still buy BMW, Audi. Update: Changing the rating, just make sure you promise only when you can keep. Buying from others though. Good luck More
by hossain0347
Employees Worked With
July 15, 2015
Superior customer service When Mike Timpone found out we were unhappy with our recent service, he contacted us immediately to rectify the situation. He went above and beyond When Mike Timpone found out we were unhappy with our recent service, he contacted us immediately to rectify the situation. He went above and beyond to ensure that we were happy satisfied customers. I can honestly say his was the best customer service I have ever experienced. More
by goose567
Employees Worked With
Mike Timpone
July 15, 2015
Great customer service from Thomas Thomas Ng was very detail and patience on helping us purchase our first Acura-2016 MDX (previously we have always purchase car from Toyota and Lexus d Thomas Ng was very detail and patience on helping us purchase our first Acura-2016 MDX (previously we have always purchase car from Toyota and Lexus dealership). The price we received on our trade-in was ok. On the new MDX 2016, our offered price could have been better. Overall, we are satisfied customers and definitely will recommend him to friends in future. Jay Zhang More
by JayZ
Employees Worked With
Thomas Ng
July 15, 2015
Great shopping experience Thomas Ng provided outstanding service to us throughout the entire transaction process. We are satisfied customers and definitely will recommend him t Thomas Ng provided outstanding service to us throughout the entire transaction process. We are satisfied customers and definitely will recommend him to friends in future. More
by KerriL
Employees Worked With
Mike Francis, Thomas Ng
July 14, 2015
Great service- Pargon Acura; Jose Perez & Camillo Barrientos When purchasing a new vehicle, it can be difficult envisioning an experience where you (the customer) leave the dealership feeling completely satisfie When purchasing a new vehicle, it can be difficult envisioning an experience where you (the customer) leave the dealership feeling completely satisfied. However, I must say for me, complete satisfaction was a reality. From start (Jose & Camillo) to finish (Mike Francis), the team at Paragon Acura was professional, efficient, and conducted themselves with integrity and professionalism. Specifically, interacting with Jose Perez and Camillo Barrientos was an experience on its own, as these professionals have the ability to empathize with their clients/ customers and address honest questions and concerns, while suggesting realistic options that fit their clients’/ customers’ needs. This was my experience at Paragon Acura and I will continue to visit Paragon Acura for future needs. - Leslie More
by wesles
