Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Paragon Acura
Queens, NY
1,914 Reviews
If you're going to buy a new Acura at Paragon Acura, serving Long island, Brooklyn and Woodside NY, or take your car in for routine maintenance or an auto repair, you probably want to know a little bit about us. Makes sense.
Paragon Acura, located at 56-02 Northern Blvd Woodside, New York is happy to tell you that we've been serving the Long island, Brooklyn and Woodside NY area for longer than many of you might have owned your current car. With those years comes invaluable expertise, which we put to your advantage. We're not just talking acumen on new Acura models, but used cars, service and auto repairs and perhaps most importantly - Acura financing.
We hand pick each member of the Paragon Acura team for their high level of competency, vast knowledgebase, eagerness to learn late-breaking technology, ability to relate to drivers from all walks of life, and commitment to keeping Paragon Acura a pressure-free environment, which if you ask many of our patrons, makes us a dealership in the rough.
Of course the best way to see for yourself the distinct experience you'll have at Paragon Acura is to explore our new Acura models; used cars; service department ; financing; certified car parts in person, at 56-02 Northern Blvd Woodside, New York.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 1,914 reviews
December 15, 2015
Outstanding customer service by Thomas Ng Thomas is a professional par excellence .. Our experience right from the get go was outstanding and made us feel our business was really appreciated! Thomas is a professional par excellence .. Our experience right from the get go was outstanding and made us feel our business was really appreciated! We bought an Acura MDX 2016 and the process was facilitated entirely by him .. He delivered our car to us in NYC late at night.. He deserves the highest possible award and recognition for having gone beyond expectations to make the sale and keep the customer happy ..we are very very happy and would recommend this dealership and him in the blink of an eye More
by Sue and Balaji
Employees Worked With
Thomas Ng
December 14, 2015
Professional and easy going We visited Paragon Acura on a Saturday morning and planned on visiting numerous dealerships that day. After meeting with Thomas Ng at Paragon, howeve We visited Paragon Acura on a Saturday morning and planned on visiting numerous dealerships that day. After meeting with Thomas Ng at Paragon, however, we decided to cancel our plans to visit other dealerships. Thomas made us feel like he had our best interests in mind. He has a very calming presence and provided knowledgeable and friendly service without being pushy or making us feel pressured. We are excited about our new Acura but also about the fact that Thomas has our back. More
by sbpadres
Employees Worked With
Thomas Ng
December 13, 2015
Great Service from Thomas Ng! I came in for service cuz a recall, was curious about my trade in value, met with Thomas Ng, one of the sales consultants there. When i sat on his de I came in for service cuz a recall, was curious about my trade in value, met with Thomas Ng, one of the sales consultants there. When i sat on his desk, i was impressed by all his winning awards. I made sure i was satisfied with my trade in value, and got me the best deal on a lease. He even gave me a loaner car for me to rush out to my meeting while he was getting ready for my new car for inspection and full details. Really happy with his service, will definitely get another lease from him three years later! More
by Swan80
Employees Worked With
Thomas Ng
December 13, 2015
Quick and smooth transaction I had an appointment for a lease trade-in at Paragon Acura. I met with Thomas Ng and was able to complete the transaction quickly. Thomas was courteo I had an appointment for a lease trade-in at Paragon Acura. I met with Thomas Ng and was able to complete the transaction quickly. Thomas was courteous and professional throughout the whole process. I was extremely happy to be able to reduce my payments and get into a new car the same day. Met with Fernando to complete the finance contract which was completed in a smooth and quick manner. Once the car was ready Adrian performed a detailed demo to show the new features of the new model. Definitely would recommend Thomas and Paragon Acura to others. More
by Ashakir
Employees Worked With
Fernando, Adrian, Thomas Ng
December 08, 2015
The WORST service Ever! This was the WORST! Made an appointment online for a "Replace battery" light. Was made to wait 3 hours (!!!) to check battery, and only after I went u This was the WORST! Made an appointment online for a "Replace battery" light. Was made to wait 3 hours (!!!) to check battery, and only after I went up to ask and complain that the Service adviser bothered to go and check! Was told this battery also needs to be replaced for leaking acid (after less than 1 year!). This is a 5 minute job, but I was kept waiting 3.5 hours! Attitude from the service adviser and service technicians was that they were all doing me a big favor and I was a bother... When I was told that car was ready (just the battery was replaced!) I asked if felt pads were replaced on terminals and terminals were greased? Service adviser assured me that they were. I opened the hood and saw that he didn't even bother to check! No felt, No grease and Exposed Corroded wire off the positive terminal (fire hazard)! Service adviser is no-where to be found - decided to go to lunch. Loaner vehicle manager volunteered to help - he was Great and could not have been nicer! Car went back into work area. Shop was empty - no one to help. After waiting a while, both the Service adviser and service technician, that dropped in the battery, were found together in the break room. They started blaming each other and service technician Refused to install felt pads, to grease the terminals, or to secure exposed Corroded wire off the positive terminal!!! A senior mechanic agreed to take a look (another "favor"). He applied the grease, tightened contacts and covered exposed wires with electrical tape, confirming that it was a Fire Hazard + advising that wire in harness should be replaced (not in stock and would have to be ordered). Original factory battery was already replaced twice before by other Acura dealers for leaking acid over the last 4 years in other states. I brought in all the documents and explained situation and history. I asked to see Service Manager and was told he is not available - he is in a meeting. This is Not a good service and Not the way customers should be treated! Very Disappointed. Not a professional service! This was a Very Simple thing - just a battery replacement, don't even want to consider something serious! 2 days after this battery was replaced, "replace battery" message is back (obviously original issue was Not resolved) and original history/messages were not even cleared out. More
by Acura Steve
Employees Worked With
Did not note
December 01, 2015
Great customer service Very happy with the service I get at Paragon Acura. Took the car for service and and from the start I received a friendly and professional welcome fro Very happy with the service I get at Paragon Acura. Took the car for service and and from the start I received a friendly and professional welcome from Jasmine. She gave me detailed information as to what was going to be done to the vehicle and did a courtesy call for me to know when the vehicle was ready for pickup. True definition of customer service! More
by ilich
Employees Worked With
Jasmine Fernandez
November 19, 2015
Thomas Ng is professional, courteous and patient Thomas Ng is a very professional, knowledgeable and patient sale representative. He even tried to help me out when I brought my MdX in for the first Thomas Ng is a very professional, knowledgeable and patient sale representative. He even tried to help me out when I brought my MdX in for the first maintenance. I highly recommended him. It has been an exceptional experience getting my MDX from Paragon. Joh More
by JoGu
Employees Worked With
Thomas Ng
November 18, 2015
Thomas Ng was the reason we bought our car! Thomas Ng made our used-car buying experience easy! He is professional, friendly and went the extra mile for us! We give five stars for Thomas! Thomas Ng made our used-car buying experience easy! He is professional, friendly and went the extra mile for us! We give five stars for Thomas! More
by lesliec
Employees Worked With
Thomas Ng
November 17, 2015
Thomas is AMAZING. My ILX lease was coming to an end, and I wanted to get a good deal on another car. Thomas got me an AMAZING deal for a TLX. I am paying cheaper than I My ILX lease was coming to an end, and I wanted to get a good deal on another car. Thomas got me an AMAZING deal for a TLX. I am paying cheaper than I was, for a much better car than I had!! I had already texted him prior to coming in because i wanted to be in and out fast, and he had everything waiting as soon as we got there!! He always answers texts and is so helpful!! He helped my dad and I so much and accommodated us! We were in a rush and he made sure everything was done fast and efficiently. I love my new car!!! Thanks Thomas!! More
by eduardadias
Employees Worked With
Thomas Ng
November 15, 2015
Thomas rocks! Thomas was great from beginning to end. He helped me immensely when trading up from my tsx to an mdx. He's professional, knowledgeable and very pers Thomas was great from beginning to end. He helped me immensely when trading up from my tsx to an mdx. He's professional, knowledgeable and very personable. He made me feel very much at ease. I would highly recommend any friend or family member to have Thomas assist them with purchasing a car. More
by albanidia615
Employees Worked With
mark, Thomas Ng
