Paragon Acura

Excellent Customer Service We were lucky to meet Ricardo Villarreal the sales representative along with Sidney the financial representative. It was a great experience and they We were lucky to meet Ricardo Villarreal the sales representative along with Sidney the financial representative. It was a great experience and they both made it easier with their professionalism. More

Thoman Ng is THE BEST! I initially went in to look at cars, with no intention of buying. I met with Thomas and he was GREAT!!! From the moment we sat down, he was very inf I initially went in to look at cars, with no intention of buying. I met with Thomas and he was GREAT!!! From the moment we sat down, he was very informative and helpful. I had no idea what I wanted and through his expertise, he was able to lay out my options and help me make an informed decision. Even after the car was purchased, he followed up with me through text messages and phone calls to make sure everything was going ok. I am always leery of salesmen but Thomas put me at ease and I will definitely be doing business with him in the future. More

Lack of knowledge I left my MDX for service on Wednesday after a week wait for orders part to come and they promise within 4 days My mdx will be ready. I got call next I left my MDX for service on Wednesday after a week wait for orders part to come and they promise within 4 days My mdx will be ready. I got call next day of my mdx left saying your mdx still on service we will call when ready I left Wednesday got mail from paragon on Friday saying that my mdx ordered part arrived it's funny they told Tuesday they receive part and told me to left on Wednesday after that no response from Paragon I called no once answered transferred all over different locations Honda service area sales area and many times rings only and they disconnect left massage plenty of times no return call finally I got call Monday again promising Tuesday to be ready and I went to pick up Tuesday And as a matter of trust I left as soon as I rich home I noticed they removed my many parts from my car and didn't even put it back I called and informed they told me to come back before 7 pm and I went back at close to 6 pm they said come back tomorrow manager left for the day. I went next day manager was busy unable to meet service adviser told me to tags and do the paper work again and I waited they bring back as it is saying it was just like that. Trying to meet manager she told she will tell manager to call me later. I left never get called I called and finally able to talk he told me to come back wow then I went back he show to his service person telling him to listen to me and fix he took car after 30 min some different from loners vehicle person give me key told your car ready I took but still my some unlocked pard still missing it's terrible service I received. More

Excellent Experience!! My experience with this dealership is amazing. Sales consultant Thomas was very professional, patient, and reliable. He was not only helpful and ve My experience with this dealership is amazing. Sales consultant Thomas was very professional, patient, and reliable. He was not only helpful and very understanding. I am very impressed with the service and would highly recommend this dealership and sale consultant Thomas Ng to my friends and family. More

Amazing service at paragon Acura My experience was great..Fernando and Thomas knew exactly what they were doing in a professional manner..it was my first time there and would definite My experience was great..Fernando and Thomas knew exactly what they were doing in a professional manner..it was my first time there and would definitely be coming back when the time comes..I would highly recommend this dealership to friends and family. More

Professional, Patient, and Reliable This is the best dealership I have ever seen. I was shopping with many different car brands dealership before Paragon Acura, All those dealerships had This is the best dealership I have ever seen. I was shopping with many different car brands dealership before Paragon Acura, All those dealerships had different disadvantages, either the car or the service. But in the Paragon Acura, everything is perfect, the sales consultant Thomas Ng is so professional and patient. He knows what I want, and will solve the problem for me. He is very helpful. Highly recommended to other purchasers. Moreover, the financial manager Johnny is helpful, too. He gave a very good interest rate. Further more, the car is pretty good. Quiet engine, drive smooth, look nice. I will definitely return for my next vehicle in Paragon Acura. More

Acura TLX As a retail customer and a car salesman myself, I've never been treated so badly when trying to make a purchase. I live 250 miles away from Paragon As a retail customer and a car salesman myself, I've never been treated so badly when trying to make a purchase. I live 250 miles away from Paragon Acura. So when I reached out to them initially, they were straight forward with me that they do not discount their cars. Ending the first conversation, I thanked them for their time, but no thanks. On several occasions after the first call, many people from this dealership calls me with the same message that they want me to arrange a time to stop in to the dealership to make a deal, however, they do not DISCOUNT. At this point, we are only $500.00 away from making a deal. Paragon Acura then lowered their advertised price online a week later. Now I decided that the price is now agreeable, I called the dealership back over the course of 5 days speaking again to several reps and NO ONE calls me back. All I want to do is buy a car. Apparently they sell enough Acura's because they made it perfectly clear that they don't need my business! More

Great Experience!! Thomas Ng and Fernando were AWESOME!!!!!! This is my 4th car with Paragon. I started with a Honda 16 years ago and 4 years ago moved up to Acura. Th Thomas Ng and Fernando were AWESOME!!!!!! This is my 4th car with Paragon. I started with a Honda 16 years ago and 4 years ago moved up to Acura. This experience was even better than the others, as I presented with a challenging situation and I was assured that the team would work very diligently to get me into a new car. They delivered and then some!! The process was fast and professional and after only 1 hour, I was driving off in my new car. I have always loved the treatment I have received at Paragon and continued to come back, after I moved to New Jersey. I will ALWAYS be a Paragon customer!!! More

Acura MDX Salesman, Thomas Ng, is very professional and helpful. Highly recommended to friends and will return in the future for next purchase. THANK YOU THOMA Salesman, Thomas Ng, is very professional and helpful. Highly recommended to friends and will return in the future for next purchase. THANK YOU THOMAS NG .!!!! More

Professional, fair, courteous Thomas Ng was one of the most professional salespeople I have ever dealt with. He was upfront, honest, and kind through the whole process. He consiste Thomas Ng was one of the most professional salespeople I have ever dealt with. He was upfront, honest, and kind through the whole process. He consistently followed up to make sure that we were happy throughout the process and purchase! Because of him, my husband and I will be lifelong Acura owners! More