Paragon Acura

Exellent Thomas ng nice ,friendly ,professional. And very helpful!treat customer like a king.and everyone there also nice and friendly.everything perfect.! T Thomas ng nice ,friendly ,professional. And very helpful!treat customer like a king.and everyone there also nice and friendly.everything perfect.! Thank you thomas ng! More

Sales manager Murat flat out rude and disrespectful! I called on Saturday and asked to speak to a sales manager, I did not get to speak to one, instead Chanel got on the phone and I explained that I was I called on Saturday and asked to speak to a sales manager, I did not get to speak to one, instead Chanel got on the phone and I explained that I was looking to get a 2017 MDX AWD base model in red and that since I knew they also had a 2016 one in the same color with the advance package that carries some great Acura incentives right now so I would consider getting a 2016 with an Advance package if I can get a great deal like the ones people are reporting on Edmunds forums, otherwise I would just get the 2017 base model because I like its look more. Imagine my surprise when I got there and found out that there was no 2017 MDX in red color available, supposedly because it got sold yesterday. All they wanted was to sell me the 2016 one. And that only after last night I called Chanel and asked her to double check if they have a 2017 one because I could no longer see it in their online inventory. She said that they did have it, only the inventory was not updated. I insisted that she not waste half my Sunday as I am coming from NJ and she assured me they still had the car. When I got there, she was not available, I got to sit down with Gary, I think, very nice kid, but he does not do the numbers, he just takes his notes to the sales manager. So he went and came back with an inflated invoice price, I had my laptop with me, I showed him the invoice price, poor kid, he didn't know what to tell me. Then his manager was only going to give me $750 in lease cash, I told him, "look, there's a $2500 lease cash"... Eventually he invited me to talk to his manager, Murat Deljanin, a very arrogant young guy. The guy was flat out impolite, it turns out that there was indeed a $2500 lease cash and apparently a $750 rebate on top of that that he tried to keep saying that the car was so sensitive that they put a protection package in it, some special mats that cost $595, I told him I didn't need them. He got plain rude and said, well, they are there. So in the end I didn't even get the Acura incentives, the offer on the table was less than $2000 below the invoice price when the incentives alone were $3250. I did not even get the chance to explain him that with all these incentives, the negotiation should start from the invoice minus the incentives ($52,303 - $3250 = $49,053). There was absolutely no negotiation with this guy he was acting like he was offering me the deal of the planet when in fact he was not discounting his price AT ALL, he was simply insulted that I came educated on the subject. I threw in a number in there hoping to get him to meet me in the middle. He was like, it's my way or the highway. He raised his voice at me to intimidate me, I hate it when they do that, besides being so full of it, when they deal with a woman, they try to put her down right away. I realize that this kind of sales men come from a certain breed, I just hope they have a special place in h*ell for them. The only reason this guy still has some 2016 cars, is because he keeps the price high although every day that the car spends in his lot is costing him. Don't be fooled when they tell you "come in and we will beat any offer you have", they have no shame. They will waste your time and make you feel worthless. I should have walked out the moment I was told they didn't have the 2017 one. I will go back to my local dealer who was very honest and offered me $600 below invoice for a 2017 base model from the moment I opened my mouth and that is for a brand new model that came out in July (in case anybody had any doubts where they should start negotiation). I am sure there is more room to negotiate there. More

Got good services from Paragon Acura I want to compliment one of your excellent employees Thomas Ng,he is a professional car sales and good communications with customer. Thank you Paragon I want to compliment one of your excellent employees Thomas Ng,he is a professional car sales and good communications with customer. Thank you Paragon :) More

Will come back again I would like to say thank to Thomas (our sales rep), Murat, Ali, & Hilli all sales staff. They did the great job done. Although we were picky and nitp I would like to say thank to Thomas (our sales rep), Murat, Ali, & Hilli all sales staff. They did the great job done. Although we were picky and nitpicking for the corporate vehicle purchase, they treated us all the same way comfortable patiently. I would say if we purchase another company vehicle, we will come back to the same team. Be prepared for another tough deal guys^^;; Again, thank you so much and appreciate for your awesome services! More

comfortable n successful Tom n the whole staff was very concerned and caring on what was the best buying situation for me offering fair and respectfull prices n terms showing Tom n the whole staff was very concerned and caring on what was the best buying situation for me offering fair and respectfull prices n terms showing that they want me to be part of there Acura family.i would suggest going to this dealership for honest n and true sales the best.remind you they also have to make profit. More

Great experience. I knew what I wanted and Thomas made It happen as pain free and efficiently as possible. No hassle or pressure at all. First class service all around. I knew what I wanted and Thomas made It happen as pain free and efficiently as possible. No hassle or pressure at all. First class service all around. More

Excellent Service from Thomas Ng at Paragon I went to Paragon Acura with purchasing a new MDX in mind. I had done all the research and had everything in mind as to what i had wanted. I walked I went to Paragon Acura with purchasing a new MDX in mind. I had done all the research and had everything in mind as to what i had wanted. I walked into Paragon and was greeted by Thomas Ng. He took the time with showing me the new MDX and was patient and attentive to everything I had wanted in making such a big purchase. Fast forward a week later and I am extremely happy with the puchase and would gladly recommend Thomas and his dealership to all my friends who are considering buying or leasing a Acura in the future. More

Hassle free experience I bought a cpo Acura TSX from Thomas; I was crunched on time and Thomas made the process quite seamless. The advertised price was probably the best p I bought a cpo Acura TSX from Thomas; I was crunched on time and Thomas made the process quite seamless. The advertised price was probably the best price in the state, so no need for bargaining. I would totally go back to Thomas for my next car! More

The best salesperson at Paragon This is our 3rd Acura from Paragon. These last two times we worked with Thomas Ng...hands down the best salesperson that Paragon has! He is extremely This is our 3rd Acura from Paragon. These last two times we worked with Thomas Ng...hands down the best salesperson that Paragon has! He is extremely patient, listens to your exact needs and only discusses what we can actually deliver! He's a no nonsense kinda salesperson(which are very hard to find)! The most recent Acura we leased, he made the transition so smooth and easy, we were literally in and out in under 2.5hrs with our new vehicle! He was so attentive to where we wanted to be price wise, car wise and without took much going back and forth, gave us best deal possible! We had few questions which he answered very politely and broke things down as simple as possible! I highly recommend you see nobody else but Thomas!! More

Quick and friendly service. Good service. I come here often for servicing mu Acura even though it is a bit out of my way since they offer convenient appointments and service is g Good service. I come here often for servicing mu Acura even though it is a bit out of my way since they offer convenient appointments and service is good and quick. More