Paragon Acura

Acura RDX Purchased a CPO Acura RDX from Thomas. No hidden fees, no pushing, no lies. Was very straight forward, knowledgeable, and worked creatively to help Purchased a CPO Acura RDX from Thomas. No hidden fees, no pushing, no lies. Was very straight forward, knowledgeable, and worked creatively to help find me the right deal. Will come back to this dealership, and ask for Thomas by name. More

Works the best possible deal for customers I previously went to a 3rd party dealer ship about a mile away from paragon to buy an Acura TL. Based on the response the dealer gave me, I thought I previously went to a 3rd party dealer ship about a mile away from paragon to buy an Acura TL. Based on the response the dealer gave me, I thought the deal was a little fishy (my friend who works at a dealer ship told me to stay away from these aswell) and I decided to go checkout paragon. Thomas came up to me and cleared all the confusion I had based off the previous dealership I went too. After this he asked me for a car I was looking for and gave me the honest truth about the car. He worked out a really good price for me in which I could not refuse and he also threw in all weather mats for free! More

Totally amazing from salesperson To finance Amazing genuine salesperson that cAred and listened to me. Jose Perez was a true example of a real sales person ... understanding knowledgeable.. wond Amazing genuine salesperson that cAred and listened to me. Jose Perez was a true example of a real sales person ... understanding knowledgeable.. wonderful. The finance manager Sid was amazing. Going above and beyond to provide a memorable experience. ... like family ! More

Thomas Ng It was great dealing with Thomas Ng. He was very knowledgeable with the entire process. He helped make the car buying experience a smooth transition. It was great dealing with Thomas Ng. He was very knowledgeable with the entire process. He helped make the car buying experience a smooth transition. From bringing to the end he was professional and made me feel comfortable. Thank you, Joe More

Paragon Acura Sales Thomas Ng & Peter Pazimino are the BEST I Adam Burakouski live in Torrington Ct. which is a two plus hour ride to Paragon Acura. I bought a 2009 Acura TL in 2010 from Peter Pazmino and Thoma I Adam Burakouski live in Torrington Ct. which is a two plus hour ride to Paragon Acura. I bought a 2009 Acura TL in 2010 from Peter Pazmino and Thomas Ng. and they were great with everything they did pertaining to selling me a car. They are a great asset to Paragon establishment. Because of the great service and price I came back in October 2015 and bought a 2015 Acura TLX and once again Peter and Thomas Ng were as accommodating as the first purchase. My daughter 2013 Volvo SUV XC60 was hit and totaled out. My daughter had an MDX prior to the Volvo and wanted another one but felt she couldn't afford a Acura RDX until I called Peter and then worked also with Thomas Ng and got a deal going and my daughter and son in-law purchased a 2014 RDX on 10/7/2016 which was in excellent shape with 27K on it. Thomas got the RDX completely detailed in 1.5 hrs in the mean time we got all the paper work completed. After a final inspection of the RDX we were on our way home.Summing up both Peter & Thomas went out of there way to make this deal happen. Both were very professional ,knowledgeable ,and courteous. Both Peter and Thomas are a great asset to Paragon sales team. My daughter and son in-law are very happy with their new RDX. I know my daughter and I will be back in the future when we want to purchase another Acura. Price & Service was also a great factor. Thanks for everything Adam & Michelle/Joe Vanotti. More

Fantastic experience Leasing a car at Paragon, and dealing with Thomas Ng, was a very positive experience. Mr. Ng was very knowledgeable and helpful, and did not rush us Leasing a car at Paragon, and dealing with Thomas Ng, was a very positive experience. Mr. Ng was very knowledgeable and helpful, and did not rush us or push the sale to hard. He was also friendly and easygoing. Definitely recommend!! More

The best in customer service Thomas Ng set the gold standard in professional, reliable customer service. He's knowledgeable, courteous and accommodating. A large part of the reas Thomas Ng set the gold standard in professional, reliable customer service. He's knowledgeable, courteous and accommodating. A large part of the reason we've stayed with Acura is due to his persistence! More

Mr Thomas Ng Go see this guy if you want to leave with a beautiful vehicle at a great price and peace of mind.Tom Ng is very professional and efficient.Awesome per Go see this guy if you want to leave with a beautiful vehicle at a great price and peace of mind.Tom Ng is very professional and efficient.Awesome person awesome experience. Go see Tom if you want satisfaction. More

Excellent customer service We recently bought a certified pre-owned ILX from Thomas and we couldn't be more happy with it. When we first went into the dealership we weren't awa We recently bought a certified pre-owned ILX from Thomas and we couldn't be more happy with it. When we first went into the dealership we weren't aware that Thomas was one of the top salesmen. Luckily, he approached us and helped us through the buying process. Thomas made us feel very comfortable and was not pushy at all throughout the whole procedure. He was patient and answered all the questions we had. Thomas gave us a great deal and we will definitely recommend him to our friends and family. More

Overall - Not a satisfactory car buying experience I purchased a Certified RDX from Paragon Acura late August 2016. I was informed that the car had gone through all the inspections (180 points). Almost I purchased a Certified RDX from Paragon Acura late August 2016. I was informed that the car had gone through all the inspections (180 points). Almost the very next day we noticed a knocking noise from the car. I took to another Acura dealership and they informed me that I will need to Replace by Front Brake Pads and Rotors. They also mentioned that the replacement was advised by Acura through their service notification/ bulletin. It was easy infer that had the certification inspection been done effectively, this issue might have been resolved before selling the car “Certified". I also have to spend money to get the rear brake resurfaced. I also noticed that the portion of the front bumper was not properly attached to the side; instead it was just pushed in. I also have to spend money on getting that fixed as well. My assessment is that in the rush to turn-over the car, the certification process was done hastily. This has gotten we worried about what other issues could pop up in this car in the near future. Similarly, the dealership somehow managed to take an extended period of time to get the plates for car. Since, the temporary plates expired, I was forced to rent a car and use for work related trips. The salesperson kept misinforming me about the status of the plates. They kept informing me that they were sending the plates 'Over-night FedEx' for two weeks. They didn't have the professional courtesy to inform me that they plates were either with the DMV or if there was some other issue. Based on these two events and the significant negative reviews I noticed on Yelp about this dealership (which I didn't review prior to going), I would not feel comfortable recommending them to any family or friends. More