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Paragon Acura
Queens, NY
1,919 Reviews
If you're going to buy a new Acura at Paragon Acura, serving Long island, Brooklyn and Woodside NY, or take your car in for routine maintenance or an auto repair, you probably want to know a little bit about us. Makes sense.
Paragon Acura, located at 56-02 Northern Blvd Woodside, New York is happy to tell you that we've been serving the Long island, Brooklyn and Woodside NY area for longer than many of you might have owned your current car. With those years comes invaluable expertise, which we put to your advantage. We're not just talking acumen on new Acura models, but used cars, service and auto repairs and perhaps most importantly - Acura financing.
We hand pick each member of the Paragon Acura team for their high level of competency, vast knowledgebase, eagerness to learn late-breaking technology, ability to relate to drivers from all walks of life, and commitment to keeping Paragon Acura a pressure-free environment, which if you ask many of our patrons, makes us a dealership in the rough.
Of course the best way to see for yourself the distinct experience you'll have at Paragon Acura is to explore our new Acura models; used cars; service department ; financing; certified car parts in person, at 56-02 Northern Blvd Woodside, New York.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM
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Showing 1,919 reviews
January 11, 2018
Wonderful experience!! Thomas is a great sales person. Tells it as it is and helps you in any way possible. Every dealership should have a Thomas. Also Murat the Manager won Thomas is a great sales person. Tells it as it is and helps you in any way possible. Every dealership should have a Thomas. Also Murat the Manager wonderful person, he also helps you and listens to your situations and helps you as much as he can. More
by Mike37
January 10, 2018
Great customer service I came in with close minded thinking I was going to be forced to buy a overpriced car. But all that was out the window once I sat down with cars sales I came in with close minded thinking I was going to be forced to buy a overpriced car. But all that was out the window once I sat down with cars salesman Jamal. Great hospitality all the way through. He was very professional at the same time took care my needs in a car I was looking for . I definitely look forward to doing more business with them in the near future!!!! More
by Edjones4218
Employees Worked With
Jamal Vargas
January 09, 2018
Great Experience - Thomas Ng! I leased a 2016 ILX from Thomas a few years ago when the car first came out, then my mom leased the RLX from him last year. I went to him yesterday to I leased a 2016 ILX from Thomas a few years ago when the car first came out, then my mom leased the RLX from him last year. I went to him yesterday to upgraded from my ILX to the TLX. Thomas was very knowledgeable and patient with me as I asked questions and made my decision. More
by jchangub
Employees Worked With
Thomas Ng
January 08, 2018
Awesome Experience Just leased a 2018 Acura TLX from Paragon Acura. Jamal Vargas & Justin Hili, worked with me to make sure I got the best possible deal. They really too Just leased a 2018 Acura TLX from Paragon Acura. Jamal Vargas & Justin Hili, worked with me to make sure I got the best possible deal. They really took the time to sit down with me and discussed my options. I left there knowing I was well taken care of, and would definitely recommend coming back on my next lease! More
by Rmar82
Employees Worked With
Jamal Vargas, Justin Hili
January 06, 2018
Professional Thomas was polite, professional, and knowledgeable. Thomas called me and text me multiple times to ensure my satisfaction with the purchase of the veh Thomas was polite, professional, and knowledgeable. Thomas called me and text me multiple times to ensure my satisfaction with the purchase of the vehicle. Thank you Thomas! More
by Reese584
Employees Worked With
Thomas Ng
January 02, 2018
Dishnest Salesman, classic Bait & Switch I did my research on an Acura RDX with a specific safety package I wanted for my parents. I called to confirm that they had this specific car because I did my research on an Acura RDX with a specific safety package I wanted for my parents. I called to confirm that they had this specific car because it wasn't on their online inventory. Their junior sales associate (Cesar) lied to me and said they did so I came in. The next 2 days, I spent negotiating price with their Sales Consultant Jose Perez. I was honest with him, did my research, knew the market price and asked him not to jerk me around as my time was precious. I live in California and was only in town for 2 days so I had to finalize a new car purchase for my parents. On the last day, my entire family comes with me to finalize the purchase and after 1.5 hours of waiting in their showroom, Jose sits down and tells me they NEVER had the car I wanted in stock. This was after Cesar confirmed with me on the phone and Jose lied to me twice directly to my face that they did. I was furious. They ran a classic BAIT & SWITCH on me knowing that I had to make a purchasing decision ASAP and had to leave town in 2 days. They tried to upsell me on another car that was $5K over our original negotiated price. At no point during our negotiations did they ever have the specific car I wanted. I stormed out of their showroom and told Jose what a xxx I thought he was after he spewed all this junk about how important family, integrity and honesty are. Jose, if you are reading this, for your own benefit, take a good hard look at yourself in the mirror. Based on my interactions with you and the rest of your colleagues and these reviews I'm reading on Yelp, this behavior is typical of your branch. You should be ashamed of yourself, but you probably couldn't care less More
by DaveC
December 21, 2017
Professional That was a pleasure dealing with Thomas Ng. Definitely I will come back again. I would strongly recommend this dealership to all my friends. Very sati That was a pleasure dealing with Thomas Ng. Definitely I will come back again. I would strongly recommend this dealership to all my friends. Very satisfied. More
by grzegorzm
Employees Worked With
Thomas Ng
December 12, 2017
Great Experience I went it just to really get an idea of what I could afford to finance at Acura. I was partnered with a great sales rep Thomas Ng who was absolutely e I went it just to really get an idea of what I could afford to finance at Acura. I was partnered with a great sales rep Thomas Ng who was absolutely excellent and knowledgeable. He answered all my questions with confidence and had all the resources to make my shopping experience easy and informative. Although I was reluctant he won me over with his positive attitude, upbeat personality and I’m elated and in love with my MDX More
by BrooklynShopper
Employees Worked With
Thomas Ng
December 11, 2017
Thomas Ng took good care of us Thomas was great to work with from start to finish. He listened closely to our needs, identified a suitable car for us and worked with us hand in han Thomas was great to work with from start to finish. He listened closely to our needs, identified a suitable car for us and worked with us hand in hand to delivery. He will be our first call when we are back in the market. Highly recommend. More
by forrest73
Employees Worked With
Thomas Ng
December 11, 2017
The worst customer service. This dealer was quick to give me what I wanted but failed to deliver service after the sale. First their registration made a mistake in my applicant f This dealer was quick to give me what I wanted but failed to deliver service after the sale. First their registration made a mistake in my applicant for a simple license plate transfer. Due to the error my registerstion was expired and they won’t extend my current tag. Second I am trying to make a payment and the lease company doesn’t have paperwork. I have call the dealer numerous times to speak with finance section. I get tossed around and no answer. I left numerous messages and I don’t even get a phone call. Very unprofessional, do not buy a car from them. Unless you want the run around!!! More
by Jir1979
Employees Worked With
Alex Mejia
