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Paradise Chevrolet Cadillac - Service Center

Temecula, CA

4.1
86 Reviews

86 Reviews of Paradise Chevrolet Cadillac - Service Center

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October 12, 2011

I just wanted to make sure that I expressed my families gratitude and appreciation for the exemplary professionalism and customer service provided by your employees Mike Mastro, Dave Chapman and Nick Pelig More

by Alimar Company
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Mastro, Dave Chapman, Nick Pelligrino, Nick Pelegrino
October 11, 2011

Gentlemen, Having my Saturn serviced at Paradise Gentlemen, Having my Saturn serviced at Paradise Chevrolet Cadillac for the past two years has been one positive experience after another. Curtis More

by kdregan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Brown, Lexi, Patricia, Curtis Brown
August 16, 2011

This is the second truck I bought from Paradise. I'm very happy with my NEW truck. Your sales representative Felipe Roddriguez was an Extremely good sales person. I was very satisfied with the overall out co More

by evangelists
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felipe Rodriguez, Felipe Rodriguez
July 22, 2011

My vehicle has been at Paradise Chevy body shop since early November of 2010. I have been making full payments on the car with full coverage insurance because it is bank financed the entire time. The reg More

by murrietaone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike
Aug 09, 2011 -

Paradise Chevrolet Cadillac responded

The vehicle in question was a Saturn which everyone knows is no longer made. That in itself if just a small problem. The bigger problem is that the customer customized the vehicle. Now you are dealing with a customized Saturn which is very difficult to get parts for. The vehicle should have been totalled, but the customer did not have gap insurance which means he would have to pay the difference between what was owed and the value if it was totalled. The customer pushed the insurance company to not total the vehicle. So now we have to continue to authorization from the insurance company for the repairs that kept coming up because of the customization that needed done. The customer had a $950 deductible, however Paradise Chevrolet paid for $500 of that. In addition, Paradise paid for the customers rental car which was $1493.06. All in all, yes it was a long time due to availablity of parts and continued need to get authorization from the insurance company, but Paradise was in constant contact with customer and even contributed almost $2000 to help this customer. There is only so much we could have done in this case for this customer. The vehicle should have been totalled, but the customer kept begging the ins company not to becuuse he was extremely negative on his car loan...What more could Paradise have done to accomodate this customer?

May 25, 2011

Becky Young is always happy to see us, and is attentive and helpful. She genuinely cares about her customers, even after the sale. That is priceless. We have purchased two vehicles from Becky and will cont More

by drjmcclellan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Becky Young, Paul (in service)
May 21, 2011

Because of Nick Rivera's excellent customer service is the "main" reason we continue to bring our vehicles in for service. Because of the excellent service/repairs we have received is why we would most d More

by JJKresl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nice Rivera
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