Paradise Chevrolet Cadillac - Service Center

I don’t ever post a review let alone a negative review but I am thoroughly disappointed and frustrated in the inadequate service and unprofessionalism from Paradise Chevrolet dealership and Peter with the but I am thoroughly disappointed and frustrated in the inadequate service and unprofessionalism from Paradise Chevrolet dealership and Peter with the Service Department. We had a 7am appointment for our vehicle and were first in line of service appointments. Our Service Advisor Peter called early afternoon (only after I reached out first) advising us of the repair work outrageously priced with an option for a possible cheaper alternative. We opted for the cheaper alternative of flushing our transmission fluids which should not require the amount of time it was taking unless other customers after us are receiving customer service priority. Peter called again stating the vehicle would be ready the next day. My husband insisted we needed the vehicle the same day as vehicle was brought in for repairs to which Peter said he’d try to have the vehicle ready or provide a courtesy vehicle by the end of the day. He left a message after 4pm requesting a call back. However, when we called back he and other Service Advisors went home for the day by 5pm. Another call before he left for the day would have been the right thing to do updating us on the status of the repairs and the courtesy vehicle. But that was not done. So we are out a vehicle tomorrow on a day needed to travel to San Diego Airport. Forget that the Chevy vehicle we have is causing major issues at 100,000 miles that typically other car brands would not be experiencing until 200,000/250,000. In addition to dealing with Service staff that could care less about their customers- we are unfortunately stuck with a lemon of a vehicle not comparable to the quality of other dealerships not Chevy. Once, we get our vehicle back, we will 1) never buy a Chevy most especially from Paradise Chevrolet and 2) never deal with inconsiderate Service Staff like Peter at Paradise. I don’t recommend either Peter for service or Paradise Chevy for sales. I regret both! More

I purchased a brand new Silverado duramax in 2014, from Paradise! And the service department has been very good with the maintenance. Paradise! And the service department has been very good with the maintenance. More

Great service professional service techs and friendly staff. Clean waiting area and complementary coffee water Thank you staff. Clean waiting area and complementary coffee water Thank you More

Grear service. , Great prices and fantastic service advisors. Been coming here for 5 years for service and always been very satisfied. , Great prices and fantastic service advisors. Been coming here for 5 years for service and always been very satisfied. More

Paradise has always been great to work with. Chris was a great tech to work with. Chris was a great tech to work with. More

Service is friendly and keeps you informed of everything. The place is clean and everything is organized. The place is clean and everything is organized. More

I wish I could rate zero stars. BEWARE! This service department is careless and inexperienced with handling high end vehicles. Brand new 2023 Cadillac Escalade ESV not even a month BEWARE! This service department is careless and inexperienced with handling high end vehicles. Brand new 2023 Cadillac Escalade ESV not even a month old brought to this service department for diagnosing a software issue. Went to pickup my vehicle and was damaged on their watch and under their responsibility. They are not careful and their service manager downplayed the issue, is not apologetic, dismissive, does not show remorse one bit. It’s very concerning that we entrust this service location with high end expensive vehicles over $120K vehicle just for them to trash it and not have a care in the world. I should’ve known and taken it to a more reputable service department that would have valued the business and kept my vehicle safe and in the condition that I left it with them. The service manager lacks resolution and I do not trust this service department. It’s unfortunate and concerning that Cadillac allows THIS dealership to careless and damage high end vehicles or any vehicle for that matter is acceptable. More

I took my 2016 Silverado for oil change ( I had an appointment) and they told me that it would take two hrs to get it done . I have other vehicles and normally takes twenty to thirty minutes to change appointment) and they told me that it would take two hrs to get it done . I have other vehicles and normally takes twenty to thirty minutes to change the oil in any other vehicle. When I talked to the manager “ Doug “ he was somehow kind of rude talking to me in front of my grandkids. I guess they don’t want my business More

Had the worst customer experience. Being talked at and down to is not professional whatsoever. Being talked at and down to is not professional whatsoever. More

Hey paul they just called my wife and told her It was the battery and they will be taking care of It Thank you so much for taking care of me and my family even well after we purchased the car ive had bad e battery and they will be taking care of It Thank you so much for taking care of me and my family even well after we purchased the car ive had bad experiences with dealerships but you are changing my mind on that More