Paradise Chevrolet Cadillac

My name is Pedro Gonzalez. My wife Viviana and I purchased a vehicle from Paradise Chevrolet, Temecula, CA. a few weeks ago; Jan 2023. In all my years of purchasing a car - thi My wife Viviana and I purchased a vehicle from Paradise Chevrolet, Temecula, CA. a few weeks ago; Jan 2023. In all my years of purchasing a car - this dealership has been the worst. Everything was fine, all calls were answered by every department while we were negotiating. Once the contract was signed, a copy of the contract which was supposed to be provided at time of sale was not because we signed after hours - contract was not provided until a week later via Fed-ex. Still trying to cancel the Gap and Warranty because our credit Union approved us within 5 days grace period and paid off loan accordingly. Called, numerous times, left voicemails for Sales Associate Devin Newton, no answer, no call back. Left voicemail for Finance Director George Makridis - no return calls, no call back - will send you a text every few days responding to your calls. More

I wish I could rate zero stars. BEWARE! This service department is careless and inexperienced with handling high end vehicles. Brand new 2023 Cadillac Escalade ESV not even a month BEWARE! This service department is careless and inexperienced with handling high end vehicles. Brand new 2023 Cadillac Escalade ESV not even a month old brought to this service department for diagnosing a software issue. Went to pickup my vehicle and was damaged on their watch and under their responsibility. They are not careful and their service manager downplayed the issue, is not apologetic, dismissive, does not show remorse one bit. It’s very concerning that we entrust this service location with high end expensive vehicles over $120K vehicle just for them to trash it and not have a care in the world. I should’ve known and taken it to a more reputable service department that would have valued the business and kept my vehicle safe and in the condition that I left it with them. The service manager lacks resolution and I do not trust this service department. It’s unfortunate and concerning that Cadillac allows THIS dealership to careless and damage high end vehicles or any vehicle for that matter is acceptable. More

I took my 2016 Silverado for oil change ( I had an appointment) and they told me that it would take two hrs to get it done . I have other vehicles and normally takes twenty to thirty minutes to change appointment) and they told me that it would take two hrs to get it done . I have other vehicles and normally takes twenty to thirty minutes to change the oil in any other vehicle. When I talked to the manager “ Doug “ he was somehow kind of rude talking to me in front of my grandkids. I guess they don’t want my business More

Had the worst customer experience. Being talked at and down to is not professional whatsoever. Being talked at and down to is not professional whatsoever. More

Honest committed awesome professional communication clean neat excellent manners friendly approachable hard-working happy respectful neat excellent manners friendly approachable hard-working happy respectful More

Amazing experience buying my new Chevy Traverse! So helpful and knowledgeable. Very friendly all around So helpful and knowledgeable. Very friendly all around More

Have purchased 3 vehicles through Pete in the last few years and every time has been smooth and did the best at finding what I needed thank you once again will be a returning costumer as longest Pete is t years and every time has been smooth and did the best at finding what I needed thank you once again will be a returning costumer as longest Pete is there. More

Becky made my experience with Paradise Chevrolet a good experience when I purchased my Equinox. experience when I purchased my Equinox. More

Peter Williams made the whole purchase process smooth and stress free. He is very professional and personable. I enjoyed working with him. As a customer I felt taken care of and valued. I recommend Peter Wil stress free. He is very professional and personable. I enjoyed working with him. As a customer I felt taken care of and valued. I recommend Peter Williams and the whole team at Paradise Chevrolet Cadillac. The experience exceed my expectations. More

Peter Williams made the purchase experience a very pleasant, stress free. His professionalism, knowledge and customer service is second to none we had experienced in the past. Kudos to Leo , our fina pleasant, stress free. His professionalism, knowledge and customer service is second to none we had experienced in the past. Kudos to Leo , our finance guy - Got us a better rate than the one I had pre-approved - And Nick the boss very friendly and helpful too - overall great experience , far from what's typically expected - More