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Papa's Chrysler Dodge Jeep RAM

New Britain, CT

4.4
926 Reviews

585 E Main Street

New Britain, CT

06051

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Showing 926 reviews

February 11, 2012

Dan was great. He was in frequent contact with me. He always emailed me back as soon as I emailed him. He made us feel welcome and helped me drive away with the car that I wanted. What I appreciate the m More

by hardyf22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Arsenault
Feb 21, 2012 -

Papa's Chrysler Dodge Jeep RAM responded

Hardy, Thank you for your kind words. We are glad that Dan provided you with service that met and exceeded your expectations. We pride ourselves in answering our guests questions in a timely manner. I will pass this along to Dan. Thanks, Dom Papa

February 01, 2012

The problem was not with Augie as always he was great to work with! and the service Dept. as a hole is good. I had a problem with the Regeneration on my Jeep from when I transfers my plates from my old car More

by knip2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Augie DeLa Noval
Feb 21, 2012 -

Papa's Chrysler Dodge Jeep RAM responded

I'm sorry that you feel we didn't do enough to help with your registration/transfer. As we explained at the time of delivery we are unable to renew a transferred registration if it is not within 60 days of it's renewal period according to CT DMV rules which clearly state: "Vehicle Transfer at Renewal Time: The OLRS (Online Renewal System) will process a vehicle transfer at renewal time. If a customer registration expires within the next 60 days, the dealership MUST process the renewal with a transfer." We understand your confusion when the renewal came in the mail and would have loved to have helped but our hands were clearly tied by the rules of the DMV. We are glad you are pleased with Augie and the service department and hope that you will continue to take advantage of our award winning service dept. Thank you for your comments, Dom Papa

Feb 21, 2012 -

knip2 responded

Mr Papa. I was not trying to point fingers but not that you have informed me of the DMV renewal system "with in 60 days of date of renewal you would have been able to transfer my plates with the normal two year reg. Thank you for clearing this up for me! 1) It was not explained at the time of delivery. 2) The date on my bill is Jan. 19 2011 my Reg. expired on March 11 2011 That is 50 days I believe it was with in the 60 days you quoted from DMV. All I was looking for was help with a problem and weather or not you want to believe it the person I talked to the last time I was in your dealership was rude and offer on help all she did was blame a former employee of yours. This could have been over and done with if the women I and Augie spoke with from your finance dept. would have been willing to do any thing outer then push it off on someone else! I would be more then happy to talk this over with you at any time. Just one thing please have your fact be for you talk to me this way we do not waste each others time. ie. 1) It was not explained at the time of delivery. 2) The date on my bill is Jan. 19 2011 my Reg. expired on March 11 2011 That is 50 days I believe it was with in the 60 days you quoted from DMV. TIM K.

January 31, 2012

Jeromy assisted with my purchase throughout the entire process, and he was quite knowledgeable, honest, and pleasant to deal with. Papa's Dodge is a class organization. If they are not sure of an answer, More

by braves257
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeromy, Jeff, Dan, Jeromy Berman, Jeff Juaire
Feb 02, 2012 -

Papa's Chrysler Dodge Jeep RAM responded

Braves, Thank you for you nice words. Yes we don't like the running around either and find that it is much easier to ask then to make something up. You know keep the ego out of it and just do whats right by the customer. I will be sure to let Jeromy, Dan and Jeff know. Thanks, Dom Papa

January 27, 2012

Jeromy was very knowledgable and honest. I enjoyed working with him, and if i need another car he will be the one i come and see! I will recommend him to my family and friends. did i mention that t More

by LenRossiti
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeromy Berman, Jeromy Berman
Feb 02, 2012 -

Papa's Chrysler Dodge Jeep RAM responded

Len, Glad you felt relaxed. Thank you for the kind words, I will be sure to pass this along to Jeromy. Thanks Again, Dom Papa

January 24, 2012

Jeromy did a great job locating the vehicle I wanted. Called with updates as to where we stood in the process. Jeff in finance was also knowledgeable and made the process easy and enjoyable. After purcha More

by lionel524
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jeromy berman, Jeromy Berman, Jeff Juaire
Jan 24, 2012 -

Papa's Chrysler Dodge Jeep RAM responded

Joe, Thank you for the wonderful words. We like when the process is easy and enjoyable. It was what we strive for with all our guests. I will be sure to pass this on to Jeromy and Jeff. Thanks Again, Dom Papa

January 23, 2012

my sales guy was the best and i have never had a bad sales experiance with righie ever he alwasy get just what i need done on time More

by dramrt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
richie b
Jan 24, 2012 -

Papa's Chrysler Dodge Jeep RAM responded

Hi, Thank you for the kind words and the continued business. I will pass this on to Richie. Thanks Again, Dom Papa

January 22, 2012

Bought a 2012 Dodge Charger, it was my first car purchase and Jeromy was great. He let me know about every step of my cars process from being built at the factory up until it arrived at the dealership. Every More

by Jwilk120
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeromy Berman, Jeromy Berman
Jan 23, 2012 -

Papa's Chrysler Dodge Jeep RAM responded

Hi James, Congrats on your first car purchase. We are honored that you choose Papa's. We always try to get back to customers and answer their questions as soon as possible. Thank you for your kind words and I will pass them on to Jeromy, hopefully as quickly as he got back to you. Thanks, Dom Papa

January 18, 2012

The excellent price brought me to the dealer, attained by a quick email, then couple of calls. The deal was so good i put down the down payment right then. Looked at 7 other dealers in Ma and Ct, this was th More

by colindilley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan, Evan Monikowski
Jan 18, 2012 -

Papa's Chrysler Dodge Jeep RAM responded

Colin, Thanks for the wonderful words. Yes, we believe in giving it to you straight from the beginning. A lot easier for everyone. We never thought of charging admission??? Though we do collect donations at our charity events!! Tell your son and daughter that the Viper is why you want them to study hard and do their homework. I'll pass this along to Evan and the team. Enjoy the Wrangler and Thanks, Dom Papa

January 12, 2012

I recently purchased a 2012 Jeep Wrangler My first brand I recently purchased a 2012 Jeep Wrangler My first brand new car ever from Evan Monikowski who I contacted thru the internet. He was the best, Hone More

by funbuggy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evan Monikowski, Evan Monikowski
Jan 12, 2012 -

Papa's Chrysler Dodge Jeep RAM responded

Marianne, Thank you for your kind words. We love when we can be accommodating. Glad you picked us for your first new car experience. We're impressed that you learned to drive the manual. Remember not to ride the clutch. I pass this along to Evan. Thanks, Dom Papa

January 10, 2012

Garry Cwilka was a great salesman. Got me very reasonable amounts for my 2 trade-ins. Purchased a sweet 2007 Expedition Limited EL. Very happy! A+ More

by TheOrioles33
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garry Cwilka, Garry Cwikla
Jan 11, 2012 -

Papa's Chrysler Dodge Jeep RAM responded

Hi Ron, Thanks for the kind words. We'll check with Garry's teachers but we're not sure if he ever got an A+ before? That Expedition sure is sweet. Enjoy and I'll pass this along to Garry. Thanks, Dom Papa

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