Paoli Ford

From the moment we entered Matthews Paoli Ford, we were treated with courtesy and friendliness. Gus listened to our wants and questions, and made every effort to ensure that we got the vehicle we were loo treated with courtesy and friendliness. Gus listened to our wants and questions, and made every effort to ensure that we got the vehicle we were looking for. He was very efficient at showing us prospective vehicles, and during the test drive explained the different features that came with the vehicle. Once we made our selection, Gus turned us over to Cesar for the financing portion. Again- great courtesy and professionalism. While waiting for the paperwork to be prepared, Gus took us to the other facilities available at Matthews Ford and introduced us to the respective staffs. Everyone was welcoming and friendly. When the time comes to replace our other vehicle, we will be returning to Matthews. More

Great price and service. It was the best car buying experience we have had and this is our 6th car. We would definitely go back to them and eagerly send other people to them. We went in knowing a lot experience we have had and this is our 6th car. We would definitely go back to them and eagerly send other people to them. We went in knowing a lot of information because the salesman had done a lot of work upfront on the phone before we even went to the showroom. We went to this location, which was further from our home than other Ford dealers, because of the price and service. More

Very Professional! Every person at the dealership from the sales person, to financing, and the sales manager, could not have been nicer and made sure everything went smooth and easy during the transaction the sales person, to financing, and the sales manager, could not have been nicer and made sure everything went smooth and easy during the transaction. Since the sale, there has been excellent follow up, although there were no issues that needed to be adressed. If car buying is an intimidating experience for you, the experience at Mathews Paoli Ford will put you at ease! More

CD Changer in radioCD unit was jammed. Doug and KT lifted the unit and repaired it all in the space of one hour at a very fair price. Cannot get better service than they provided. Absolutely tops--r lifted the unit and repaired it all in the space of one hour at a very fair price. Cannot get better service than they provided. Absolutely tops--responsiveness, competence, friendliness, & savvy! --Charlie Huntington Sr (customer for life) More

I love this dealership! I purchased three vehicles from here since 2003. One for my daughter and two for me. I love my Explorer. Will definitely purchase my next vehicle there, too. Sales experience wa here since 2003. One for my daughter and two for me. I love my Explorer. Will definitely purchase my next vehicle there, too. Sales experience was great. Never felt pressured. They bent over backward to get me the exact cars I wanted. Drove away with a good feeling. I also take my vehicle to their service department. Great service and I feel they're honest and fair. A rare thing for a dealership/repair shop these days. More

Back in 2004, I purchased a 2005 Ford Mustang GT from Rich Lockyer at a fair price when other dealers were marking them up (ADM). The buying experience went so well that I am purchasing a 2011 Ford Musta Rich Lockyer at a fair price when other dealers were marking them up (ADM). The buying experience went so well that I am purchasing a 2011 Ford Mustang GT from him. Matthews Paoli Ford also has a wonderful service department. More

This is an awful dealership. I sat in the showroom for 20 minutes before anyone even said hello. Then sales manager was "too busy" to talk to me about a car. I took a car for a test drive and came back 20 minutes before anyone even said hello. Then sales manager was "too busy" to talk to me about a car. I took a car for a test drive and came back to talk about the car the sales manager told me there are no price negotiations. He said, "the price is the price." I've been shopping for a car for two weeks at dozens of dealerships and this was by far the worst. More

I was in the market for a used car and visited many dealerships. I always purchase new and keep them until they die, so this was my first experience looking for a used car. It seemed like every "mega - dealerships. I always purchase new and keep them until they die, so this was my first experience looking for a used car. It seemed like every "mega - plex" dealership was busy and didn't have a favorable attitude towards the used car buyer. Then, I got lucky and found Matthews in Paoli. This isn't a huge, glamourous dealership and I think that's what really makes the difference. I've never been to Paoli before and didn't know they've been in business for almost a century. Everything about my experience at Matthews was excellent from the thoughtful salespeople to the company manager and closing manager. When it's time for my next new or used car, Matthews will be my first (and probably) last stop. More

I have been using this company since April 2004 to service my Ford Explorers (this is my second) and the experience has been great. Pick up service (thanks Jerry) and very prompt attention at all tim service my Ford Explorers (this is my second) and the experience has been great. Pick up service (thanks Jerry) and very prompt attention at all times. Would recommend Paoli Ford to anyone - service department is excellent, call up and get appointment within a couple of days. Any minor issues (light out) I called in and they fixed it immediately at no charge to me. It seems almost everything apart from actual service, is covered by warranty. Thank you to the service team More

Well first off we caught the sales lady lying to us and after her studdering one to many times "with her back against the wall" we asked for a higher up and she introduced us to a mr.perfetto who began to after her studdering one to many times "with her back against the wall" we asked for a higher up and she introduced us to a mr.perfetto who began to smooth over an already bad experience, Mr.perfetto brought us numbers that were rediculous to say the least But then stated (ya but after 1 year you can Re-finance the van and your payments will come way down) Him not realizing my wife is a finance officer and that his statement was not only "Untrue" it was also "illegal" found himself now in a desprete attempt to backpeddle.<br><br>Mean while our van was being serviced for a "check engine" lite on and we went to see what progress that had made Only to over hear two mechanics named dave and mark laughing to one another at their parts counter "which our van was next to" saying that the guy working on our van actually can't read and they just helped him with the problem, as they didn't realize we were the owners of the vehicle.<br><br>At which point we were subjected to about 10 minutes of company negativity we really didn't care to hear.<br><br>In final it's ashame a ford dealership feels the need to mislead it's customers even at the risk of legal action, to me theres NO EXCUSE other than desperation of filling ones pockets!<br><br>To us it was a drama experience not only being lied to by their sales dept. but having to hear how unhappy employees are from the service dept are a clear sign of ownership/general managment Failure! More