Paoli Ford

These guys are rip-off artists. If you bring your car here for inspection, they WILL find something wrong with it and fail you if you don't do the work. I sat in their waiting room and listened as time a here for inspection, they WILL find something wrong with it and fail you if you don't do the work. I sat in their waiting room and listened as time after time a services guy would come out to an unsuspecting customer and explain some B.S. reason why their car wouldn't pass inspection, such as slight play in a ball joint, or wiper blades, or some wear on a motor mount. They also continually scare people into doing unneccessary work by saying stuff like your coolant is very dirty (flush is $115), or the steering fluid should be replaced ($85). And, if you're a guy who actually understands cars and doesn't buy into their bull, they're incredibly rude. More

The manager was very polite and straight forward with what was to be done. They called when the work was promptly completed.And the coupons were very much appreciated. what was to be done. They called when the work was promptly completed.And the coupons were very much appreciated. More

We just bought our fourth car from Matthews and the experience has been consistently excellent for each purchase. In addition, the cars have been serviced exclusively at this dealership, primarily for experience has been consistently excellent for each purchase. In addition, the cars have been serviced exclusively at this dealership, primarily for routine maintenance and occasionally for larger repairs. The quality of the work is always terrific. Our last Ford Taurus ran beautifully for the 11 years that we owned it. Our most recent salesman, Rich Lockyer, was knowledgeable and helpful at every turn. He guided us to the car we wanted, gave accurate comparisons of our options, facilitated the purchase process and was extremely helpful is explaining the use of the sophisticated technology available on the car, as well as the various features that are provided though the service plan. He was always patient, pleasant and good humored. It was a pleasure to work with him. The sales manager, Cesar, was also very helpful and easy to work with. For more than 2 decades the highly personal and capable sales staff and the consistently high quality work by the service staff leads me to offer the highest recommendation for this dealership. More

I most highly recommend this dealership and salesman Gustavo Salguero (aka, Gus). My fiance and I just got home with our new 2012 Ford Focus, and we could not be happier with the experience we had at Ma Gustavo Salguero (aka, Gus). My fiance and I just got home with our new 2012 Ford Focus, and we could not be happier with the experience we had at Matthews Paoli Ford. We found Matthews Paoli Ford on Dealer Rater after being terribly dissatisfied with our experience at John Kennedy Ford (do not go to John Kennedy!) Our salesman at Matthews Paoli (Gus) was extremely helpful, friendly, and knowledgeable--he worked hard to get us the best deal possible and was patient with all of my many questions. The dealership had no sneaky "add ons" or fees; this dealership will give you a fair price and work with you to arrange payments you can afford. If you are going to buy a Ford in the Philadelphia area, you should go to Matthews Paoli Ford and work with Gus! More

The saleman, Gus, was terrific. His manager was a bit abrupt. The financial guy was nice. My only complaint is their "scam" documentary fee of $125. I bought a used car and paid cash. This fee is in addi abrupt. The financial guy was nice. My only complaint is their "scam" documentary fee of $125. I bought a used car and paid cash. This fee is in addition to tags, title, etc. and, in my opinion, just a scam fee to increase their profit. Be aware of this fee if you negotiate with them. I highly reccomment Gus. Polite, low key and just a nice decent guy to work with. The rest of the staff come off as typical shark car guys. The used car was prioced right, was very clean, they washed it and even gave me a full tank of gas. Shame a totally nice expereince was ruined by the "fee" game. More

Steve Pozzuolo work with me and my wife to find the F150 that we wanted. We got a good fair price. This is the first vehicle that I bought from Matthews and I would return again to buy the next one. that we wanted. We got a good fair price. This is the first vehicle that I bought from Matthews and I would return again to buy the next one. More

Rich answered all my questions and emails promptly. I would recommend this dealership, not soley for the customer serivce, but I received a price that no other dealership in the area could come close to. would recommend this dealership, not soley for the customer serivce, but I received a price that no other dealership in the area could come close to. A great experience and I love my new car! More

Great dealership and Gus went above and beyond to get me the exact car that I wanted. I will definitely refer people to them and come back to them the next time I am looking to buy a car. I will specifica the exact car that I wanted. I will definitely refer people to them and come back to them the next time I am looking to buy a car. I will specifically ask for Gus but everyone who I dealt with was great. More

We obtained a price over the internet from this dealership for a 2012 Ford Fiesta that we decided to order. They hands down beat all the competitors pricing I received, and I emailed dozens. The dealership for a 2012 Ford Fiesta that we decided to order. They hands down beat all the competitors pricing I received, and I emailed dozens. The car took longer to order than expected, but they found one almost identical and had it brought in. Steve also found us an additional rebate, and by far gave us the best deal on this car. They were fair on our trade in and gave us a great all around price on the car, and I would recommend this dealership and Steve to anyone in the market. More

I recently purchased a 2012 Escape and had a great experience with Gus. I felt that he really listened to what I wanted, he located the vehicle, had it brought in and ready for me to pick up. I woul experience with Gus. I felt that he really listened to what I wanted, he located the vehicle, had it brought in and ready for me to pick up. I would definitely recommend working with Gus if you want a comfortable, no pressure car purchasing experience. Thank you to Gus and to Matthews Paoli. More