Panama City Toyota

Took vehicle in at scheduled appointment time. Work completed timely and professionally. Service Advisor Matt Rowe is great at explaining the service order and anything I need to be aware of. I hi Work completed timely and professionally. Service Advisor Matt Rowe is great at explaining the service order and anything I need to be aware of. I highly recommend PC Toyota Service Department. More

Fair deal. Very personable. I love my new car! Henri took care of me. He was awesome! We’ll be back for a new truck! Very personable. I love my new car! Henri took care of me. He was awesome! We’ll be back for a new truck! More

I will rate your dealership a 5, but I will give you my harsh opinion. On the night I received my vehicle it was already after closing and when I got home and was very tired. I did not look the vehicle ove harsh opinion. On the night I received my vehicle it was already after closing and when I got home and was very tired. I did not look the vehicle over, till the following morning and discovered a big swat of what looked like a rag was wiped across the hood. So, I informed the sales area, that I discovered previously stated issue. I will not name people, that were part of the sale, however that being said, everything looked good to return Friday and get the hood issue taken care of, in the process of the days passing, the Vehicle battery somehow had a low voltage and left my wife stranded with 2021 Toyota Venza. Needless to say, that a fiasco ensued in trying to get a hold roadside assistance. in the meanwhile, I was driving to help my wife get the vehicle battery charged to bring vehicle back to dealership and get the battery issue taken care of, finally we arrived at the dealership. I was not received with the friendliest of greetings that I had expected due to my recent purchase of the vehicle, no apologies were extended for our inconvenience. I really hope that you do not treat all your customers in this manner. I can say that you have lost me as a future customer. More

Very good service and they did a good job helping us and leaving with our new car. Especially the salesman Miguel Sevilla who helped us. leaving with our new car. Especially the salesman Miguel Sevilla who helped us. More

The people are honest and don't pile on extra garbage on their vehicles. An actual good experience buying a car! their vehicles. An actual good experience buying a car! More

My 2021 Highlander had an issue with the spare tire release mechanism and was replaced under warranty. The part needed to be ordered and came in within a couple of days. I was able to leave the vehicle release mechanism and was replaced under warranty. The part needed to be ordered and came in within a couple of days. I was able to leave the vehicle and take the shuttle home and was picked up at my convenience later in the day. Driver Mark was very helpful. The part was replaced and Matt in the service department kept me informed of the process every step of the way. Very satisfied with the quality of the service department. More

Appointment at 11am for oil change and tire rotation. Two and a half hours later car had not been taken back. It was going to be another hour before it would be done. I was told a number of service perso Two and a half hours later car had not been taken back. It was going to be another hour before it would be done. I was told a number of service personnel were out sick. Unfortunately, this situation has been the rule more than the exception for me so I’m not accepting that as a reason. Spoke with the dealership manager and told him what happened. Had to leave without service being done. I was called the next day by the service manager who apologized and asked to reschedule appointment and said I would be taken care of. Arrived at 11am for the appointment. It was and an hour and a half before the car was taken back and another half hour until I checked out. The service person gave me $20 off my service. Frankly, it should have been free after all this. What is the point of having an appointment? You clearly over schedule with the anticipation of people not showing but that is a really poor policy. More

Drop off and pick up process was very easy, and fast. Always happy with the service receeived. Always happy with the service receeived. More

They left the negative terminal of the battery loose which eventually caused the vehicle to become inoperative until I found the problem and fixed it. which eventually caused the vehicle to become inoperative until I found the problem and fixed it. More

The staff is professional, friendly, and knowledgeable. I have a 2008 Tundra with 255,000 miles with only minor repairs required. Panama City Toyota is a dealership I trust and will continue to return to. I have a 2008 Tundra with 255,000 miles with only minor repairs required. Panama City Toyota is a dealership I trust and will continue to return to. More