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Panama City Toyota
Panama City, FL
2,966 Reviews
Before we tell you about ourselves, let’s start with you. You’re probably looking for a car-buying experience that is easy, convenient, and affordable. So how can we help you accomplish that? How can we minimize the disruption that is required when purchasing or servicing your vehicle? How can we make these activities not just tolerable, but enjoyable? We ask ourselves these questions daily, and while our execution isn’t always perfect, we strive to find answers we think you’ll like.
Panama City Toyota is a family-owned company that has operated under substantially the same ownership for over 25 years. We have significant ties to the community, and believe it is our obligation to make Bay County—really the entire Florida Panhandle—a better place to live.
Although family has tenure in the community and in the automotive business, the current leadership probably has more experience as an automotive customers than as an automotive operators. Hopefully this causes us to see everything through a “customer lens,” and keeps us from ever forgetting that unfamiliarity can be intimidating. We strive to eliminate that feeling.
An early tagline for the dealership was the recognizable phrase, “Where Relationships are Born.” While this may not always be used in the dealership’s current advertising, the sentiment remains. Here, our team recognizes it’s not about us, but instead it’s about you, the customer. You are the main character of the story and we are here simply to guide you into the perfect vehicle to accomplish your goals.
In addition to the sale of new and outstanding Toyota vehicles, Panama City Toyota also offers high quality pre-owned vehicles. These include not only Toyota certified used vehicles, but also pre-owned vehicles of many other domestic and foreign brands. Virtually all brands can beserviced inside our award winning service department. An outstanding parts and accessories departments also strives to meet your various needs.
We sincerely hope you desire to become and continue to be part of our extended family.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 PM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,966 reviews
April 20, 2024
Exceptional experience. They are very honest and follow through on everything they commit to. Appreciate that they don't play games and when I purchase over the phone, nothi They are very honest and follow through on everything they commit to. Appreciate that they don't play games and when I purchase over the phone, nothing changes when I arrive. Both our salesman Reid and management honor everything we agreed to without any stressful negotiation or change of terms. We have purchased 3 vehicles from Reid and plan on purchasing many more in the future. This dealership stands out and is truly a place where I am comfortable sending my children to buy their vehicles as well. More
by ttylerdun
Verified CustomerEmployees Worked With
April 20, 2024
Avi was really helpful. . i wish you guys had done the finances before we got there. You guys were very helpful in showing us the features and negotiating what the payments w . i wish you guys had done the finances before we got there. You guys were very helpful in showing us the features and negotiating what the payments were. I look forward to doing business with you guys again. More
by chipperjohnston4
April 20, 2024
Kept me informed as to what was going on with my vehicle. I was finished in a timely manner. vehicle. I was finished in a timely manner. More
by MKCMM1
April 20, 2024
1. I provided my phone number when I scheduled my service online. I provided the same phone number when I dropped my vehicle off. I never heard back from them all day so when I called, they said th service online. I provided the same phone number when I dropped my vehicle off. I never heard back from them all day so when I called, they said they tried to contact me multiple times without success. As it turns out, they pulled my daughter's old phone number from their system and were trying that. What's the use of providing a phone number both online and when I drop it off if you are just going to pull some other number from your system? 2. When I showed up the next morning to pick up my vehicle, it was unlocked. Therefore, it had been sitting in your lot all night, unlocked, with a bunch of my tools in the back seat. 3. They needed to access something behind my glove box. When I picked up the vehicle, all contents from my glove box were on the floor, along with 3 screws from the glove box they forgot to reattach. 4. The service appointment was for an airbag issue. They said they found a bunch of other things that needed attention. When I asked for list along with estimates for each, here are the descriptions and estimates I received - Brake Concern: $1200 - Steering Concern: $1500 - Noise when turning: $1668 - Driveability: $800 - Engine oil leaks: $695 What kind of descriptions are those? Seriously???? If I can't trust you with simple stuff like this, why would I trust you to work on my vehicles? Joseph was very patient and accommodating with my questions though. More
by abruz
Employees Worked With
April 20, 2024
Great experience! Kevin did a great job helping with the process. I will definitely return to do further business. Thank you Kevin did a great job helping with the process. I will definitely return to do further business. Thank you More
by smrobinson18
April 20, 2024
Fast, friendly, accommodative, professional service providers who, for me, went the extra mile to ensure my vehicle was properly repaired. providers who, for me, went the extra mile to ensure my vehicle was properly repaired. More
by RICHARD L.
Employees Worked With
April 19, 2024
Anna was very knowledgeable, showed good attention to even small details to make sure I was satisfied with my new car purchase. I will recommend her and PC Toyota to my friends? even small details to make sure I was satisfied with my new car purchase. I will recommend her and PC Toyota to my friends? More
by wynne1111
Employees Worked With
April 19, 2024
They were nice, however I spent over 8 hours total at the service department with multiple visits to fix the same issue with the drivers seat. I wasn’t offered anything for the inconvenience of interrupting service department with multiple visits to fix the same issue with the drivers seat. I wasn’t offered anything for the inconvenience of interrupting my schedule for 4-5 visits and the hours spent. More
by montag4x5x1
April 19, 2024
Amber made the truck purchase easy. She was friendly and knowledgable. This is a new model Tacoma with many new features and Amber knew what she was doing when she explained everythin She was friendly and knowledgable. This is a new model Tacoma with many new features and Amber knew what she was doing when she explained everything. When I went into finance Nathan took good care of me. Worked with me ta make my truck purchase easy. More
by dannink
April 19, 2024
Did not perform the stated and required tasks that are routinely on a scheduled service. Check the previously submitted response. routinely on a scheduled service. Check the previously submitted response. More
by professorrad
Employees Worked With
