Panama City Toyota

I have bought from Panama City Toyota before. The people there are very nice + accomadating. My salesman this time was John. Nicholson who was very kind, knowledgeable and professional. I went in to look a there are very nice + accomadating. My salesman this time was John. Nicholson who was very kind, knowledgeable and professional. I went in to look at a car that I saw online and I bought it today. I have recommended this dealership to many people I know, as I am very proud of them. When your in Panama City, Fla the next time and looking for a vehicle why not check them out. All I am is a very happy customer! More

I recently purchased a 2012 Toyota Sienna LE (color - Predawn Gray Mica) from Panama City Toyota Scion. I started talking to John N. (salesman of Panama City Toyota Scion) on the phone about the van and Predawn Gray Mica) from Panama City Toyota Scion. I started talking to John N. (salesman of Panama City Toyota Scion) on the phone about the van and finalized the deal on 9/18/2012 around 4:30 pm at $29,600 sale price plus tax and tag. They called us back saying car would be available on Monday (9/24/2012). When we went there around 4:30 pm on Monday they started saying they assumed that we would be paying cash, which was never discussed over the phone. We had only asked about the sale price plus tax and tag, now they say the price was $33,000. Then they started bringing papers with different quotes numerous times. It was very frustrating. We asked about financing at 0% for 48 months or 0.9% for 60 months but they said we were not eligible for this, even if Toyota Corp. offered it. They said for this price they could not give us this financing offer. Since we had driven one and half hours with two children (one six years and the other 10 months old), we thought OK we'd give them $50 more to finalize it at $29,650 and made the deal at 29,650+Tax Tag and tile. They kept coming and going a number of times with additional paperwork. Finally, we signed the papers at 9:00 pm and drove back arriving at the house around 11:30 pm. During the next couple of days, we did not get chance to review the paperwork on the van as our daughters were running fevers. We reviewed the paperwork about 9/30/2012 and saw that they have charged us -$ 690 in dealership fees. Dealership fees were not discussed earlier and we were not told by the salesman, to whom we spoke, that these charges would be in addition to the sales price plus tax and title. On Monday October 1st, I called the salesman and asked him about the dealership fees and he said this is the way they make a profit. I asked him to return that amount but he said he was not going to give us even a penny. I told him I was going to return the van and he said we were most welcome to trade it. This was a disgusting and unprofessional manner of dealing with the public. We finalized the deal at sales price of $29,650, which should have included the dealer fees, as I was told the only other cost would be for tax and title. It seems that the sales agent of Panama City Toyota Scion was concealing the information. More

John and Garrett were both showed detailed interest in trying to get me a vehicle I needed. Both were professional and would recommend them again. John took the extra time with me to show me all the d trying to get me a vehicle I needed. Both were professional and would recommend them again. John took the extra time with me to show me all the details and was superb! I felt like I could call him anytime and to answer questions etc. Great! More

Ian was very informative about the car and helpful. The dealership is located close to home, is clean and very nice, all the employees were friendly and helpful. This was the first car we have purchased f dealership is located close to home, is clean and very nice, all the employees were friendly and helpful. This was the first car we have purchased from Panama City Toyota, but will not be the last. Thanks Ian for a great experience. More

This is my first purchase from this dealership. Sales rep Ed Haire was low pressure, very courteous and helpful in making a deal I was happy with. Raymond in the parts dept was also very courteous and h rep Ed Haire was low pressure, very courteous and helpful in making a deal I was happy with. Raymond in the parts dept was also very courteous and helpful in ordering a few accessories I wanted. Overall a very positive experience with this dealership. More

John Nicholson made the purchase of our new 2013 Scion a pleasant experience. Very helpful and skilled in recommending the right options for us. Had all the right answers. Very helpful and convinc pleasant experience. Very helpful and skilled in recommending the right options for us. Had all the right answers. Very helpful and convincing and made it a nice deal More

Toyota had a call back about the driver door window parts not working well. A few days before we took it in the window broke into pieces while my mom (70 years old) was driving and putting it up the window. not working well. A few days before we took it in the window broke into pieces while my mom (70 years old) was driving and putting it up the window. Matt helped me the first time and it was fixed. However, a week or two went by and the window broke again while my mom was driving again. This time Chad was that one who helped me. Chad has pretty poor customer services skills in my opinion. I had to wait for an hour for them to check out the door to tell me he was going to call me back with the part comes in. A month went by and I finally called the service department to ask them about the part and why it was taking to long to get a call. Well the part come in but didn't get an answer me why it took them so long to call me. I’m have to take another lunch hour to take my mom's car in and hope it gets fix correctly this time. I don’t believe the dealership is putting enough attention to this and this could have easily put my mom in the hospital or God could have taken her to heaven. I have tried to stress my concerns to the dealership but I don’t think they care and are not doing much to show. I have also coordinated my concerns with Chris Watson the Service and Parts Director and he has not been helpful. More