Panama City Toyota

Don't bother going here. But a Honda.. This has been the absolute worst experience our family of 6 has ever had. We special ordered our 2015 Sienna through one of their reps. He told us it This has been the absolute worst experience our family of 6 has ever had. We special ordered our 2015 Sienna through one of their reps. He told us it would be in, DVD package installed, a week later. After the week was up, we called to check in only to find out that employee no longer worked for them and no one knew where our van was. This left us for 3 days, I have 4 children under 8, with no family vehicle. When the van finally arrived, there was no DVD installed and they "could do nothing for us" until the following weekend. The weekend rolled around and my husband called to confirm our appointment only to be told they did not schedule the time snd it would be imposdible. It was pushed back another weekend. My husband drove the hour and a half there today only to discover that the DVD package we paid for can only be installed at the toyota headquarters and we would get a cheaper version that could not be operated from the dashboard. Again, their mistake but there was "nothing they could do" except order us a new van and we could pay the difference. If I had a dollar for everytime they gave us their word that they would fix our problems, we could buy 2 new vans. They are completely unconcerned with customer staisfaction or taking care of making THEIR mistake right. We are a young family that thought we were getting a great experience and a perfect van. It turned into a nightmare of dishonest people and little concern for their mistakes and our Inconvience. Saying they are "100% committed to making sure customers are happy with their purchase" is a complete fabrication. Save yourself the headache and go buy a Honda. More

Bruce Harbin - Great Salesman !! Since we had worked with Bruce for the last 10 years and had always received the best service, we asked to work with him again. We were looking for a Since we had worked with Bruce for the last 10 years and had always received the best service, we asked to work with him again. We were looking for a new Highlander but there was not one in the inventory. Bruce found the exact model with all the bells and whistles we wanted and had it here in 48 hours. He then took a great deal of time to go over every feature. Great Job!! We'll be back to see him when time comes to purchase another Toyota. More

thanks John purchase the 2014 Toyota Tundra from John Nicholson andI must say it was a pleasant experience. He is very knowledgeable and help me with any question purchase the 2014 Toyota Tundra from John Nicholson andI must say it was a pleasant experience. He is very knowledgeable and help me with any questions I had about the vehicle. I have bought several new vehicles in the past and it was by far the best experience I've had out of any of those. I also would say Branden, my financial person was also helpful. The both of them did everything they could without being pushy and giving me the opportunity to think about what would be best for me. I would definitely do more business with Panama City Toyota because of my experience with them. More

True professional. John Nicholson is a true sales professional. He listened to my criteria, responded promptly with spot on info and options, worked with me through deci John Nicholson is a true sales professional. He listened to my criteria, responded promptly with spot on info and options, worked with me through decision process, and delivered the vehicle. He is honest, knowledgeable, accessible, and unbelievably helpful. John is THE reason I bought a third vehicle from Panama City Toyota! Also, a woman named 'Alex' went above and beyond the call of duty in helping us work out a title issue with another(purchased earlier from PCT)vehicle...do not recall her last name but she was also VERY helpful and went the extra mile for us. More

John Nicholson Rocks! I have had several dealings with Panama City Toyota and John Nicholson has always stood out above the rest. He sold me my first car in 2002 and as lon I have had several dealings with Panama City Toyota and John Nicholson has always stood out above the rest. He sold me my first car in 2002 and as long as he is there he will continue to have my business. He does not play the games may car salesman my try he will do everything in his power to get you to the price point that you feel comfortable with, and never makes you feel pressured. He is very knowledgeable, and makes sure you are comfortable with your vehicle before you leave. So if you are in the market for a new vehicle Go See John Nicholson at Panama City Toyota. Thanks again John see you in about 10 years :) More

Excellent Everyone at Panama City Toyota was excellent, helpful, and most of all, friendly. Matthew Tomasello was knowledgeable with the line of cars and helped Everyone at Panama City Toyota was excellent, helpful, and most of all, friendly. Matthew Tomasello was knowledgeable with the line of cars and helped me get into touch with John Nicholson as well as information about the vehicles. When working with John I found he was very patient with his customers and it seemed no matter what state of car buying you are in, he was willing to work with you and help you. Branden Lamberson was also excellent in explaining all of the financial situations about the lease, and the extra features and costs. All in all it was a good experience with very friendly and knowledgeable staff. More

JOHN NICHOLSON I appreciated John's efforts to help me save money by discussing prices of various options and helping me decide whether I needed them! He was very k I appreciated John's efforts to help me save money by discussing prices of various options and helping me decide whether I needed them! He was very knowledgeable and patient, and I felt he was talking "with" me rather than "to" me. Above all, he did not "pressure" me into buying! (Other salesmen could take a lesson from John!) I would definitely recommend him to other potential buyers. More

Excellent Customer Experience and Price Of the dozens of dealerships and sales people I dealt with John was by far the nicest and most accommodating. Worth the drive from Pensacola. Of the dozens of dealerships and sales people I dealt with John was by far the nicest and most accommodating. Worth the drive from Pensacola. More

Great Experience A couple of weeks ago I was contacted by John Nicholson about ending my current lease. On Saturday, May 31 I met with John and in 2.5 short hours drov A couple of weeks ago I was contacted by John Nicholson about ending my current lease. On Saturday, May 31 I met with John and in 2.5 short hours drove away in a new RAV4 John was friendly and extremely thorough throughout the entire process. He let me know ALL my options and was very knowledgeable in all aspects of the sales process. GREAT sales consultant!! More

Great Experiences over 3 years We have had many experiences over the years with different dealerships in Michigan and Ohio and have never been as pleased with a dealership as we are We have had many experiences over the years with different dealerships in Michigan and Ohio and have never been as pleased with a dealership as we are with Toyota in Panama City. We have been working with them for 3 years with leases and a recent purchase. The professionalism and care is outstanding! The latest salesman that worked with us was John Nicholson. He was fantastic! He understood what I was looking for in a vehicle and was not the least bit "pushy" with his sales approach. He was very pleasant on the phone and followed up with his offers and had everything in order with Branden Lamberson (the finance person) when we arrived. What a good experience! Also, the service department is like no other that I have been to. We have serviced our vehicles for the past three years with them..... Again, most professional, and "on time" which is greatly appreciated in this busy world of ours. We will always do busniness with Toyota in Panama City! Best experience EVER! More