Panama City Toyota

Excellent Service Representation of PC Toyota While visiting the area..Service Rep Donnie went above and beyond to make sure we rec excellent service.. He is a Professional yet personable young While visiting the area..Service Rep Donnie went above and beyond to make sure we rec excellent service.. He is a Professional yet personable young man. As a committed Service Department employee, he suggested a rental car if needed for the night, at no charge to me. He made sure my car was taken care of ASAP . He is An excellent employee and representation for Panama City Toyota.. More

Routine maintenance I don't always know when I will be off so I can schedule maintenance but they always treat me right and the service is done right the first time. Th I don't always know when I will be off so I can schedule maintenance but they always treat me right and the service is done right the first time. The keep me up dated in the progress and if any problems or recommendations. Chris Schmidt is a credit to your establishment. More

Guy in the Parts Dep has a major attitude. I was planning to add approx. $1500 worth of after market to my recently purchased truck. Spoke to the guy in Parts and he was giving me a major attit I was planning to add approx. $1500 worth of after market to my recently purchased truck. Spoke to the guy in Parts and he was giving me a major attitude... acting like I was interrupting his day and he was actually a smart-mouth. So I interrupted him and said I'd need to get back to him and I called another Toyota dealership and they are going to get my business. More

Poor Service Experience I was visiting from Out of Town and my service engine light came on. I also had problems with my ABS light coming on randomly and brakes were making I was visiting from Out of Town and my service engine light came on. I also had problems with my ABS light coming on randomly and brakes were making a noise when I used them and also was hearing a "scraping" sound on the driver side under the seat area randomly as if something was loose. I took my vehicle in and advised I needed these issues checked out as I was driving back home in a few days and it was a 850 mile trip and especially the ABS light as when the ABS light came on you could not put the car in cruise control mode. I left the vehicle for two days. When I picked it up I was told my tires needed rotating, they cleaned some debris off the ABS sensor, I had told them it had to be replaced previously as it was not functioning correctly, could not hear any "scraping" sound when driven and they did not check my brakes. As the dealership was over an hour away and I had to leave that weekend I was not able to leave it longer. On my trip home I was not able to put the car in cruise several times due to the ABS light randomly coming on and also listened to the "scraping" noise all the way home. Thankfully my brakes worked ok on the trip. Not only did they waste my time and money but put my safety at risk. I took my vehicle to my Toyota Dealership in Rockwall TX when I got home and all of my brake pads needed replacing and the ABS sensor was not functioning. I found the service rep I worked with to be not friendly or helpful and felt he just brushed my concerns aside. I have always received excellent and courteous service from my home dealership and this was very disappointing. More

Great buying experience! This was my first experience car shopping without a sidekick with me. After feeling like it was "take it or leave it" at another dealership, I was rel This was my first experience car shopping without a sidekick with me. After feeling like it was "take it or leave it" at another dealership, I was relieved to meet a friendly, helpful face at Panama City Toyota! Clint was easy to talk to and didn't make me feel like my expectations were impossible. He got me in a certified vehicle that suits mine and my family's needs at a great price! Thank you Clint and George for making this experience a stress free one! I will definitely be recommending your dealership. Clint's customer service was excellent!! More

Excellent Service We recently purchased a car from the lot at Panama City Toyota from a young man named Ramsey. He was always there when we had questions or made calls We recently purchased a car from the lot at Panama City Toyota from a young man named Ramsey. He was always there when we had questions or made calls to inquire things from him directly making it easy to work with this dealership. Thanks again for all of your help. More

Don't bother going here. But a Honda.. This has been the absolute worst experience our family of 6 has ever had. We special ordered our 2015 Sienna through one of their reps. He told us it This has been the absolute worst experience our family of 6 has ever had. We special ordered our 2015 Sienna through one of their reps. He told us it would be in, DVD package installed, a week later. After the week was up, we called to check in only to find out that employee no longer worked for them and no one knew where our van was. This left us for 3 days, I have 4 children under 8, with no family vehicle. When the van finally arrived, there was no DVD installed and they "could do nothing for us" until the following weekend. The weekend rolled around and my husband called to confirm our appointment only to be told they did not schedule the time snd it would be imposdible. It was pushed back another weekend. My husband drove the hour and a half there today only to discover that the DVD package we paid for can only be installed at the toyota headquarters and we would get a cheaper version that could not be operated from the dashboard. Again, their mistake but there was "nothing they could do" except order us a new van and we could pay the difference. If I had a dollar for everytime they gave us their word that they would fix our problems, we could buy 2 new vans. They are completely unconcerned with customer staisfaction or taking care of making THEIR mistake right. We are a young family that thought we were getting a great experience and a perfect van. It turned into a nightmare of dishonest people and little concern for their mistakes and our Inconvience. Saying they are "100% committed to making sure customers are happy with their purchase" is a complete fabrication. Save yourself the headache and go buy a Honda. More

Bruce Harbin - Great Salesman !! Since we had worked with Bruce for the last 10 years and had always received the best service, we asked to work with him again. We were looking for a Since we had worked with Bruce for the last 10 years and had always received the best service, we asked to work with him again. We were looking for a new Highlander but there was not one in the inventory. Bruce found the exact model with all the bells and whistles we wanted and had it here in 48 hours. He then took a great deal of time to go over every feature. Great Job!! We'll be back to see him when time comes to purchase another Toyota. More

thanks John purchase the 2014 Toyota Tundra from John Nicholson andI must say it was a pleasant experience. He is very knowledgeable and help me with any question purchase the 2014 Toyota Tundra from John Nicholson andI must say it was a pleasant experience. He is very knowledgeable and help me with any questions I had about the vehicle. I have bought several new vehicles in the past and it was by far the best experience I've had out of any of those. I also would say Branden, my financial person was also helpful. The both of them did everything they could without being pushy and giving me the opportunity to think about what would be best for me. I would definitely do more business with Panama City Toyota because of my experience with them. More

True professional. John Nicholson is a true sales professional. He listened to my criteria, responded promptly with spot on info and options, worked with me through deci John Nicholson is a true sales professional. He listened to my criteria, responded promptly with spot on info and options, worked with me through decision process, and delivered the vehicle. He is honest, knowledgeable, accessible, and unbelievably helpful. John is THE reason I bought a third vehicle from Panama City Toyota! Also, a woman named 'Alex' went above and beyond the call of duty in helping us work out a title issue with another(purchased earlier from PCT)vehicle...do not recall her last name but she was also VERY helpful and went the extra mile for us. More