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Panama City Toyota
Panama City, FL
2,896 Reviews
Before we tell you about ourselves, let’s start with you. You’re probably looking for a car-buying experience that is easy, convenient, and affordable. So how can we help you accomplish that? How can we minimize the disruption that is required when purchasing or servicing your vehicle? How can we make these activities not just tolerable, but enjoyable? We ask ourselves these questions daily, and while our execution isn’t always perfect, we strive to find answers we think you’ll like.
Panama City Toyota is a family-owned company that has operated under substantially the same ownership for over 25 years. We have significant ties to the community, and believe it is our obligation to make Bay County—really the entire Florida Panhandle—a better place to live.
Although family has tenure in the community and in the automotive business, the current leadership probably has more experience as an automotive customers than as an automotive operators. Hopefully this causes us to see everything through a “customer lens,” and keeps us from ever forgetting that unfamiliarity can be intimidating. We strive to eliminate that feeling.
An early tagline for the dealership was the recognizable phrase, “Where Relationships are Born.” While this may not always be used in the dealership’s current advertising, the sentiment remains. Here, our team recognizes it’s not about us, but instead it’s about you, the customer. You are the main character of the story and we are here simply to guide you into the perfect vehicle to accomplish your goals.
In addition to the sale of new and outstanding Toyota vehicles, Panama City Toyota also offers high quality pre-owned vehicles. These include not only Toyota certified used vehicles, but also pre-owned vehicles of many other domestic and foreign brands. Virtually all brands can beserviced inside our award winning service department. An outstanding parts and accessories departments also strives to meet your various needs.
We sincerely hope you desire to become and continue to be part of our extended family.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 PM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,896 reviews
Verified Customer
April 13, 2023
They always take care of me with the utmost consideration every time I have a scheduled need. every time I have a scheduled need. More
by aerialelia
September 21, 2022
Took a week to get a service appointment for an oil change. When I arrived at my appointment time there were nine vehicles ahead of me, and an Employee did not check me in until 15 minutes after I arr change. When I arrived at my appointment time there were nine vehicles ahead of me, and an Employee did not check me in until 15 minutes after I arrived. After thirty minutes my vehicle was still behind the other vehicles. I checked with service adviser who stated it would "be awhile" before they even got to it. The one other time I took my new vehicle in for an oil change it took two hours, so this is not an isolated incident. They offer free service for first 20,000 milesbut you will probably never have time to use it. More
by DavidP
Employees Worked With
Unknown
May 31, 2022
By far the best service department I've ever had the pleasure of working with. Patrick Tansey was on top of it from scheduling all the way through completion each time. Even when the service departmen pleasure of working with. Patrick Tansey was on top of it from scheduling all the way through completion each time. Even when the service department is behind schedule as a whole, their protocols for setting priorities and finishing the task definitely stands out as one of the best. Patrick's attention to detail and considerations in looking forward have always been a benefit to me. The last 3 years as a lease owner, I could not be happier. N. Duty, PCB, FL More
by N. Duty
Employees Worked With
Patrick Tansey
February 07, 2022
Felt rushed with the sale and when I got to speak to the finance guy it took over an hour just to get into his office and then tried to add on multiple things I Really did't want. Will not buy another For finance guy it took over an hour just to get into his office and then tried to add on multiple things I Really did't want. Will not buy another Ford from them. You could learn a lot from Mercedes and Lexus dealerships. You are selling a $60,000 truck and don't offer a coke or a coffee? How much would that cost you. Stop being so cheap. More
by stefanalb
Employees Worked With
Don't remember the finance guys name
February 01, 2022
Panama City Toyota Dealership is AMAZING! I recently purchased a 2022 Toyota TRD Off-Road Premium. My purchasing experience was flawless thanks to John Nicholson (Salesman). He assisted in ordering and purchased a 2022 Toyota TRD Off-Road Premium. My purchasing experience was flawless thanks to John Nicholson (Salesman). He assisted in ordering and picking the right 4Runner for my needs. Very pleased with the vehicle I got. Huge kudos to John. Big shout out to Troy Lassiter (Business Manager) and Robert Gates (General Manager) for making the purchasing process pleasurable. I can honestly say this has been one of the best purchasing experiences I've ever had at any dealership. More
by cmeadows07
December 10, 2021
Salesman ,John Nicoloson,, was very professional and gave us a great deal on a Chevy truck. Would recommend him and the dealership for future. Experience was fast and pleasant. Thanks to John. us a great deal on a Chevy truck. Would recommend him and the dealership for future. Experience was fast and pleasant. Thanks to John. More
by howardriggins
Employees Worked With
October 18, 2021
DON'T buy from them!!!!!!!!!!!!!!... they sold me an extended warranty that the car manufacturer wont accept. when i called they they told me to call the warranty company; why would you call them before extended warranty that the car manufacturer wont accept. when i called they they told me to call the warranty company; why would you call them before the car was looked at?... i got disconnected and i called them back and they have yet to return my calls. I filled out a web form and when they though it was for a sale they called me; when i said you already took my money they said they will forward my issues to sales... they haven't called back since... they took me for 4K... don't trust them. More
by johnb
Employees Worked With
Other Employees :
Jonathan Bell, Ed Haire, Bruce Harbin, Ken Julian, Ahron Begley, Brain Guthrie, Doug Curtis, Adam Jenkins
