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Panama City Toyota
Panama City, FL
2,896 Reviews
Before we tell you about ourselves, let’s start with you. You’re probably looking for a car-buying experience that is easy, convenient, and affordable. So how can we help you accomplish that? How can we minimize the disruption that is required when purchasing or servicing your vehicle? How can we make these activities not just tolerable, but enjoyable? We ask ourselves these questions daily, and while our execution isn’t always perfect, we strive to find answers we think you’ll like.
Panama City Toyota is a family-owned company that has operated under substantially the same ownership for over 25 years. We have significant ties to the community, and believe it is our obligation to make Bay County—really the entire Florida Panhandle—a better place to live.
Although family has tenure in the community and in the automotive business, the current leadership probably has more experience as an automotive customers than as an automotive operators. Hopefully this causes us to see everything through a “customer lens,” and keeps us from ever forgetting that unfamiliarity can be intimidating. We strive to eliminate that feeling.
An early tagline for the dealership was the recognizable phrase, “Where Relationships are Born.” While this may not always be used in the dealership’s current advertising, the sentiment remains. Here, our team recognizes it’s not about us, but instead it’s about you, the customer. You are the main character of the story and we are here simply to guide you into the perfect vehicle to accomplish your goals.
In addition to the sale of new and outstanding Toyota vehicles, Panama City Toyota also offers high quality pre-owned vehicles. These include not only Toyota certified used vehicles, but also pre-owned vehicles of many other domestic and foreign brands. Virtually all brands can beserviced inside our award winning service department. An outstanding parts and accessories departments also strives to meet your various needs.
We sincerely hope you desire to become and continue to be part of our extended family.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 PM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,896 reviews
May 15, 2023
I made an appointment for service, I showed up on time but had to wait for 30 minutes outside before anyone came to take my information. When they called to say the car would be ready in 2 hours it ended but had to wait for 30 minutes outside before anyone came to take my information. When they called to say the car would be ready in 2 hours it ended up taking all day & I wasn’t able to get there in time to pick it up before they closed. Very inconvenient More
by ldmote
Verified CustomerEmployees Worked With
May 14, 2023
I had a very good experience the service was fast and courteous courtesous kerry I didn’t mean it that way together or not courteous courtesous kerry I didn’t mean it that way together or not More
by Kmerritt
Employees Worked With
May 14, 2023
Chris and your dealership did a great job would recommend to family and friends will be back to family and friends will be back More
by PANAMACITYHOUSING
May 14, 2023
I sent my vehicle in for service, was charged a hefty price for a part , paid them and found out that I paid them to damage a 1200 part and they never said a word to me about. I need that job redone corr price for a part , paid them and found out that I paid them to damage a 1200 part and they never said a word to me about. I need that job redone correctly.ASAP. I recommend everyone question their integrity and have another shop go behind their work. More
by Khari Johnson
Employees Worked With
May 14, 2023
Efficient, fast and very satisfied with the service department. I only wish the car wash wasn’t borken department. I only wish the car wash wasn’t borken More
by warrell-thomas
May 14, 2023
Excellent service and fast turnaround, didn’t pad the bill with unnecessary extras., Clean waiting area and Bistro. Information kiosk was easy to use. This’ll be our primary Toyota service center from bill with unnecessary extras., Clean waiting area and Bistro. Information kiosk was easy to use. This’ll be our primary Toyota service center from here on out. Highly recommend to family & friends. More
by RICH_GILLIS
Employees Worked With
May 14, 2023
I made an appointment 3 weeks out, drove an hour, left it early for my 10 am appointment and waited until almost 4 pm to pick it up. They hadn’t even started the service. No apology. I was told they were bus early for my 10 am appointment and waited until almost 4 pm to pick it up. They hadn’t even started the service. No apology. I was told they were busy. Only when I got upset and asked for a manager did I get an apology, discount and a free rental. I called the next morning an hour after they opened for a pickup time. I was told 12:30-1. Only in a dire emergency would I ever go back there for service or to purchase. To me, no accountability for their actions is a sign of poor integrity. More
by Bettyshirlene
May 14, 2023
The entertainment system fix was said to be complete. It was already malfunctioning the next day. Also, they were supposed to clean the spot they left on the dash. They mostly cleaned it. But then left t It was already malfunctioning the next day. Also, they were supposed to clean the spot they left on the dash. They mostly cleaned it. But then left the entire passenger side covered in overspray! More
by MATT.STRAUTMANN
Employees Worked With
May 14, 2023
I’ve always been satisfied -no complaints service was fast all was good that all fast all was good that all More
by CATHIEBCAT
Employees Worked With
