Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Panama City Toyota
Panama City, FL
2,897 Reviews
Before we tell you about ourselves, let’s start with you. You’re probably looking for a car-buying experience that is easy, convenient, and affordable. So how can we help you accomplish that? How can we minimize the disruption that is required when purchasing or servicing your vehicle? How can we make these activities not just tolerable, but enjoyable? We ask ourselves these questions daily, and while our execution isn’t always perfect, we strive to find answers we think you’ll like.
Panama City Toyota is a family-owned company that has operated under substantially the same ownership for over 25 years. We have significant ties to the community, and believe it is our obligation to make Bay County—really the entire Florida Panhandle—a better place to live.
Although family has tenure in the community and in the automotive business, the current leadership probably has more experience as an automotive customers than as an automotive operators. Hopefully this causes us to see everything through a “customer lens,” and keeps us from ever forgetting that unfamiliarity can be intimidating. We strive to eliminate that feeling.
An early tagline for the dealership was the recognizable phrase, “Where Relationships are Born.” While this may not always be used in the dealership’s current advertising, the sentiment remains. Here, our team recognizes it’s not about us, but instead it’s about you, the customer. You are the main character of the story and we are here simply to guide you into the perfect vehicle to accomplish your goals.
In addition to the sale of new and outstanding Toyota vehicles, Panama City Toyota also offers high quality pre-owned vehicles. These include not only Toyota certified used vehicles, but also pre-owned vehicles of many other domestic and foreign brands. Virtually all brands can beserviced inside our award winning service department. An outstanding parts and accessories departments also strives to meet your various needs.
We sincerely hope you desire to become and continue to be part of our extended family.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 PM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,897 reviews
Verified Customer
June 11, 2023
Disappointed. I had an appointment at 0830 for a 25K service on my Highlander. I arrived at 0815 to drop off vehicle. I made it clear to intake tech that I needed I had an appointment at 0830 for a 25K service on my Highlander. I arrived at 0815 to drop off vehicle. I made it clear to intake tech that I needed the vehicle by 0930. He assured me it would be ready. As I waited in the showroom, my name and vehicle never appeared on the tracking board. Finally at 0935, I approached the service desk and saw my paperwork on a desk, service complete, and the rep nowhere to be seen to check me out. Finally, another tech checked me out and I left at 0945, barely making my doctor appointment at 1000. I find this level of customer service unacceptable. If there is a tracking board, use it. I had no knowledge of the status of my vehicle and had to call my wife to pick me up, because I never knew what was going on with my car. If you want me to service my vehicle at the dealer and pay a premium for that servicing, then you must provide a higher level of customer service. More
by NAGLERFAMILYFL
Employees Worked With
June 11, 2023
The dealership has friendly customer service, they took my truck back and serviced it in a prompt manner my truck back and serviced it in a prompt manner More
by TAZMEANGEL
June 10, 2023
I was checked in within 10 minutes. The wait wasn't too long. (about an hour). The wait wasn't too long. (about an hour). More
by Hahn_schuber
Employees Worked With
June 10, 2023
Very fast service on my Mobil Oil change. ADVERTISE THE COUPON @ $10 SAVINGS It was GOOD. ADVERTISE THE COUPON @ $10 SAVINGS It was GOOD. More
by jsower4739
June 10, 2023
Nice and cool. Since dealers no longer have brochures it would be nice if u had a computer available for customers to use. U may have but I did not see anything to Since dealers no longer have brochures it would be nice if u had a computer available for customers to use. U may have but I did not see anything to that effect. From your commercials I know if I wanted to buy one I could build one using your computer with I assume would be also a salesperson Speaking of sales person I always let the salesperson know I am getting my car serviced. Sometimes they stick around and answer my questions on different vehicles. Good thing. But most ignor me. Bad move. Understand they must leave to wait on a customer. The positive info I get is helpful when I do decide to buy a new vehicle. There is way to much info in deciding what model, etc More
by DASH73
Employees Worked With
June 10, 2023
So glad Pat is there to give me good advice. Thanks for the shuttle services for when we have a wait. Thanks for the shuttle services for when we have a wait. More
by jsghioto
Employees Worked With
June 10, 2023
They should inform you of coupons on your sight to save the customers money! This personally for me is encouraging that if possible they will save me money wherever they can while providing me with excelle the customers money! This personally for me is encouraging that if possible they will save me money wherever they can while providing me with excellent parts and highly skilled professional Toyota customer service! More
by Jeff
Employees Worked With
I don’t remember who I worked with!
June 10, 2023
Always clean, friendly, and very quick. Way better than the local Ford and kia dealerships. Way better than the local Ford and kia dealerships. More
by TRENTON_GUESS
Employees Worked With
