Pamby Chrysler Jeep Dodge

Went there for an oil change. Service reps were rude, unhelpful, and flippant about service. I am a new jeep owner and they lost a potential customer for the duration I will have Service reps were rude, unhelpful, and flippant about service. I am a new jeep owner and they lost a potential customer for the duration I will have my vehicle. Do yourself a favor and patronize one of the other jeep dealerships in the area for service. I don’t recommend this service center to anyone More

Took my 2012 10 year old jeep there 3 times to fix an ABS light problem. first said i had to replace a sensor. Light came back on $450. then told me need new wheel bearing, 550. then told me need new abs mod light problem. first said i had to replace a sensor. Light came back on $450. then told me need new wheel bearing, 550. then told me need new abs module. 1020. 1 day after the module change and 2k in the light came back on with the same code. now they told me need a new connector at the ABS module because it was damaged and it would cost another 1020 to fix... i took the car home and inspected the module connector and turns out its not damaged at all. then i inspected the connector at the sensor they changed the first time around seems that the connector on the car side at that sensor has been the issue the whole time. so i fastened it tightly and taped it... guess what 2 weeks now and no light on. these people are either crooks or have no idea what they are doing. side note on one of the times i went to pick up the car. it wouldn't start so the guys jumped me and asked if i wanted them to put a new battery. i went home and looks like it wouldn't start because they didnt tighten the battery clamp.... I wen there because i thought it was reputable i should of done my research first. im mostly angry that i let them take advantage of me. I am mechanically inclined but have no time to do any of the work i can imagine how many people are getting ripped off here daily and have no idea. More

They refused to give me a service appointment because they claimed I left a poor review from a repair in 2020 which was not true. Furthermore, even though I've spent thousands of dollars in repairs over they claimed I left a poor review from a repair in 2020 which was not true. Furthermore, even though I've spent thousands of dollars in repairs over the years, since I didn't buy my truck from them, I'm not their customer and they don't have to service my vehicle. They have blacklisted me on their computer system! More

Pamby Motors. Don’t take your vehicle there. I was told not to but didn’t listen. Took it there to have a recall fixed, wheel alignment and brake job. Got a huge bill which I understand to a point becaus not to but didn’t listen. Took it there to have a recall fixed, wheel alignment and brake job. Got a huge bill which I understand to a point because the Jeep is 30 years old but then other issues started popping up. It wouldn’t start then they needed to repair more of the brakes because they don’t make the brake parts any longer. I paid my bill and had to have my Jeep towed. I read other complaints and they are based in truth. Only time will tell if the work they performed will last. I am not going to comment on the staff because they were professional. I find it very suspicious that they tried to recoup costs of a recall. More

Horrible Service, even if they weren't liars they are not worthy of your hard-earned money. You will regret buying a car here, just read all the others. worthy of your hard-earned money. You will regret buying a car here, just read all the others. More

While I cannot speak for the entire staff here, I dealt with one extremely rude and condescending salesman at Pamby. He was unprofessional and rude. I will take my business somewhere else. with one extremely rude and condescending salesman at Pamby. He was unprofessional and rude. I will take my business somewhere else. More

Liars and scoundrels work here Sales person affirmed that can honor an advertised lease deal. Then spent time giving minimal information to where he was coming up with price twice a Sales person affirmed that can honor an advertised lease deal. Then spent time giving minimal information to where he was coming up with price twice advertised. Him and manager Refused to disclose lease terms unless I agreed his final number written on a piece of scrap paper with no breakdown. manager said terms are too complicated and I would not understand them, I felt belittled and insulted. Said “you’re dreaming” in reference to advertised lease rate, “what I’m showing you is the reality” Fairly confrontational. Kept saying they’re not in the business of selling cars, they are in the business of building relationships. Clearly they are not good at either, I’d rather buy a car from someone in the business of selling it. I took the time to give them feedback about what they can do to capture my business in the future, but they did not respond. More

The Worst Service Manager -Tim Pamby and Worst Service Dept We have life time service warranty and jeep still under manufacturing warranty. We had paint bubbling on leading edge of hood. Dealershiper would no We have life time service warranty and jeep still under manufacturing warranty. We had paint bubbling on leading edge of hood. Dealershiper would not cover repair. We were told that since we did not buy the jeep from Pamby Motors we should take it back to where we bought it. That is not how jeep warranty service works. Tim Pamby refused to look at our jeep or honor warranty. We called Jeep Chrylers Fiat Customer Care. The issue that we brought to Tim Pamby about the paint bubbling is a problem across the board with Jeep/Chrysler/Fiat products stated by Customer Care Rep. We were instructed by customers care rep to have Pamby Motors take a picture of problem and have them submit paperwork to have jeep/Chrysler cover repair because this was a manufacturer recognized problem. Tim Pamby refused to take pic to submit claim to jeep/Chrysler. Jeep/Chrysler/Fiat Rep had to call Pamby Motors to address the issue and they refused to work with Customer Care Rep. Jeep/Chryler/Fiat Customer Care Rep got us an appointment with another dealership and they looked at our issue and said that the bubbles on our hood are clearly what jeep/Chrysler/fiat manufacturer knows is a problem and it will be covered by the manufacturer. New Dealership took pictures and did paperwork for claim and with in an hour we were contacted that the repair would be covered by jeep/Chrysler/fiat. Pamby Motors gave us a quote of $1500 to do repair and they said it would not be covered under any of our warranties or manufacturer warranty. This is upsetting when the issue we reported is a manufacturer issue that they are aware of and will repair if the dealership would have just issued the claim. More

Either you buy from them or they dont want to know you. I called this dealership to service my new wrangler under warranty and because I didn't purchase the car from them they would not service it. How incr I called this dealership to service my new wrangler under warranty and because I didn't purchase the car from them they would not service it. How incredibly short minded of them. This is my 3rd jeep and I plan to buy more but clearly never from this dealership. More

Be prepared for a horrible service department Part of buying from a dealership is what you can expect from their service department. The dealership is beautiful and conveniently located from Danb Part of buying from a dealership is what you can expect from their service department. The dealership is beautiful and conveniently located from Danbury. They fail to mention that you must travel another 10 minutes down the road to the middle of town for the Service Department until after you purchase a vehicle. The Service Department claimed that they didn't hear the death rattle coming from my 2011 Jeep Compass until after 3 trips in for service I demanded they come for a ride with me. Suddenly they heard it and ordered the part (after arguing that it was out of warranty because they failed to comprehend on the calendar October comes before November.) After fixing the rear axle they were supposed to order the same part for the front. Getting tired of waiting for my Jeep to either be fixed or break down again, I traded it in for a RAV4. When I called to cancel the part, I found out they never even bothered to order it! Additionally, my vehicle was also returned to me with greasy handprints all over the windows and paint. Lastly, they offer NO loaners! What kind of dealership does not offer any sort of loaner service for warranty work even if it is through Enterprise? Buy from Pamby if you must, but don't expect excellent service to continue through your ownership. More