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Palmetto Ford Lincoln - Service Center

Charleston, SC

2.9
264 Reviews

264 Reviews of Palmetto Ford Lincoln - Service Center

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May 25, 2018

Service Dept. Palmetto ford has the worst service dept. that I have ever delt with. Took them 4 weeks to diagnose battery drain issue on brand new E-450. Their dia More

by Angry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager, Don Beckett
May 19, 2018

Windshield Wipers Overall experience with service and my service advisor was great! In addition to oil change and tire rotation, I also asked for and received new wiper More

by AHILL10CL
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrew Munzenmaier
May 17, 2018

Palmetto Ford - Excellence Palmetto Ford surprised me with their excellent service on this visit. Typically, I hate going to shops or dealerships, but this experience was a grea More

by NATALIE_LYNN97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Pace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Beckett
May 21, 2018 -

Palmetto Ford Lincoln responded

Natalie, we're so glad to hear you had a swift service experience with Don. Please reach out to us if there's anything else you need assistance with, we would be happy to help. Thanks for stopping by!

May 16, 2018

Excellent service in the body shop I had a small issue with the bumper and a reflector. After calling I was given a next day appointment. The service was fast, personal, and the cost wa More

by RobfromPhilly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Moody
May 18, 2018 -

Palmetto Ford Lincoln responded

Rob, thank you for taking the time to share your experience with us. We are so glad to hear that you had an excellent visit. We truly appreciate your business and look forward to working with you again in the future.

May 15, 2018

Service was very efficient Service people were courteous. The assigned technician was busy, so another person helped me. The waiting area was a bit loud so I went outside where More

by MAT66@att.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Pappas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Beckett
May 18, 2018 -

Palmetto Ford Lincoln responded

Thank you very much for the review, we're glad that Bill, Don, and the rest of the team were all so courteous. We would love to help you out again next time you need it!

May 15, 2018

Greg is great to work with always delivers Would not go anywhere but PF Efficient staff and great customer service I like working with Greg in service Keeps me informed of work needed on c More

by JOSEPHC373
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Engert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2018 -

Palmetto Ford Lincoln responded

Thank you so much for letting us know that Greg and the team are always efficient and provide great customer service! We love working with you, Joseph, and we can't wait for your next visit back!

May 15, 2018

Great service department John Mount was very helpful in getting my car serviced in a timely manner. The price for the service of my car was reasonable. My experience for this More

by KARENHUETTDANCE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Mount
May 18, 2018 -

Palmetto Ford Lincoln responded

Karen, we're proud that John was so helpful during your visit with us, thank you for letting us help! We hope you had the best time, and we hope we can do it again next time you visit!

May 15, 2018

Pleasant experience John has been there for every service and I would recommend him to anyone, I buy Ford's so I don't have to be in the repair shop,but if it does I feel More

by SKINS29466
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Mount
May 18, 2018 -

Palmetto Ford Lincoln responded

It's great to hear that John is always there to help, thank you for staying loyal to the team and giving us the chance to work with you. We'll see you again next time!

May 15, 2018

Courteous John explained the issues well, and listened to my concerns. Will make sure to ask for him again. Reassured me that should the issue not be resolved h More

by Captainkidd1972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Mount
May 18, 2018 -

Palmetto Ford Lincoln responded

Thank you for taking the time to provide us with feedback! We are so glad to hear that John was thorough and addressed your concerns. Please let us know if there is anything else we can do for you in the future. Come back and see us soon!

May 15, 2018

Repair needed to get car back on road I was stuck. Needed a car to attend a conference and they worked with me to remedy that situation. I always like that the car gets washed before ret More

by PHELPSGLENA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Beckett
May 18, 2018 -

Palmetto Ford Lincoln responded

This is great to hear! Thanks so much for the feedback. If there is anything else we can do for you, don't hesitate to let us know!

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