Palmetto Ford Lincoln - Service Center

Outstanding customer service! Jim Moody was especially helpful replacing my driver's side mirror in minutes. I didn't even have to get our of car and he found a replacement mirror Jim Moody was especially helpful replacing my driver's side mirror in minutes. I didn't even have to get our of car and he found a replacement mirror motor for free! Other employees were helpful as well but dpn't remember their names. More

Disagreement on when problem occurred I brought my car in that was still under warranty due to electrical issues. We had noticed the keypad blinking and that would cause a short and kill t I brought my car in that was still under warranty due to electrical issues. We had noticed the keypad blinking and that would cause a short and kill the battery. Brought the car in to Palmetto Ford told them them the problem. They later called to say the key pad was cracked and that was the issue and therefore would not be covered under warranty. We had not noticed a crack in the keypad prior to bringing in the car, which in itself is surprising as it had been blinking and we thought that was the issue. Then I was told that the crack was noticed during the walk around when I brought the car in, yet they forgot to mention it. Considering that was the reason the car was brought in I don't understand how this was not mentioned. More

My Dented Lincoln MKC My Lincoln was rear ended on the right corner. Talked to Jim Moody at their body shop and had it towed to Palmetto Ford for repairs. Jim made the proc My Lincoln was rear ended on the right corner. Talked to Jim Moody at their body shop and had it towed to Palmetto Ford for repairs. Jim made the process totally painless. He has a very positive attitude and a great sense of humor and was very professional. Repairs were completed on time and my MKC looks as good as new. Absolutely stress free experience. More

Excellent body shop Dropped my Expedition for rear bumper replacement and paint on a Friday. Picked it up Monday afternoon, exactly as promised. They had even washed an Dropped my Expedition for rear bumper replacement and paint on a Friday. Picked it up Monday afternoon, exactly as promised. They had even washed and vacuumed the car for me. The invoice was exactly as quoted and the quality of work was excellent. Highly recommend Palmetto Ford. More

Bad Experience turned Delightful I backed too closely out of my daughter's garage and broke my side view mirror. I was petrified to drive as I was afraid to make a right turn when I I backed too closely out of my daughter's garage and broke my side view mirror. I was petrified to drive as I was afraid to make a right turn when I depend on that mirror. Jim ( One of the three Jims that works there ) had to order the mirror. Luckily it came in right when he said it would. I had the attention of several service men while one of the Jims snapped the mirror in place quickly. They made me feel less foolish for having such an accident. The whole experience at Palmetto Ford was quick and easy and I got a free car wash as well. Everyone there gives 200%!! More

Got it right! After two attempts and $1,000.00 in repairs on leaking rear window, service department decided to call on the body shop manager Jim Moody to ask his o After two attempts and $1,000.00 in repairs on leaking rear window, service department decided to call on the body shop manager Jim Moody to ask his opinion. Jim immediately assessed and diagnosed the problem and imolemented the solution at no charge. As a bonus he replaced a rear tail light for me at no charge. His attention to detail and outstanding customer service has made me a fan. More

The best there is After an accident between a larger vehicle and my sedan, I was on the hunt for a body shop to return my vehicle to it's former glory. I was introduced After an accident between a larger vehicle and my sedan, I was on the hunt for a body shop to return my vehicle to it's former glory. I was introduced to Jim Moody at Palmetto Ford's body shop through a friend and had one of the best customer service experiences of my life. Jim took care of anything. He was friendly, attentive, and very efficient. He took my keys and my car was ready on-time, looking better than it did before the accident. It's nice to know that if something unfortunate happens in the future, the folks at Palmetto Ford will have me covered. Thanks, Jim! More

Saved my vacation I had issues driving down to Charleston for a mini vacation. I took my Explorer to Palmetto, showed them the problem, and my situation of being on va I had issues driving down to Charleston for a mini vacation. I took my Explorer to Palmetto, showed them the problem, and my situation of being on vacation. They explained to me what happened and why and gave me an estimate. They fixed my Explorer the next morning, sent me a text it was ready. Picked it up with no surprises. Everyone was super nice and welcoming. Thank you for a great experience! D. Miller More

Body Shop is AMAZING! I was in a fender bender a few weeks ago and brought my car in to Palmetto to get a new bumper. They took off the bumper and needed another part. inst I was in a fender bender a few weeks ago and brought my car in to Palmetto to get a new bumper. They took off the bumper and needed another part. instead of having to get a rental, they got the part immediately and put it on. I never knew i was without a car. They made it seamless and the customer service was fantastic!!! More