Palmetto Ford Lincoln - Service Center

Excellent and Kind service from Jim Moody My car was wrecked at a hotel in Charlotte while I was parked for a trip to Arizona.. Jim Moody's service was perfect,quick and kind. He worked dilig My car was wrecked at a hotel in Charlotte while I was parked for a trip to Arizona.. Jim Moody's service was perfect,quick and kind. He worked diligently with my insurance company to be sure that I was served properly with a rental car and no time was wasted. I had follow up issues and Jim always handled everything professionally and speedily. I could not more highly recommend Jim and would not hesitate to work with him in the future. This incident was especially difficult for me since my husband had recently died and I did not feel confident in decision making, and was also extremely tired. Jim made me feel like I didn't need to worry about anything and took the responsibility off my shoulders without even knowing my current situation. Those kinds of acts of kindness are from the heart and I will and am grateful. More

Great Service Customer Oriented Took my vehicle in for an estimate. Dealt with Jim Moody. Received excellent service, timely estimate for the work to be done. Later took the vehic Took my vehicle in for an estimate. Dealt with Jim Moody. Received excellent service, timely estimate for the work to be done. Later took the vehicle in for repairs and again experienced excellent service. I have the utmost faith in Jim's willingness to always provide excellent service and stand behind the work his shop performs. Excellent representative for an excellent dealership that always provides excellent customer service. More

Excellent Body Shop Jim is the best!!!!! This is the second time we have used this body shop and they were great both times. Jim is so helpful and easy to work with. I w Jim is the best!!!!! This is the second time we have used this body shop and they were great both times. Jim is so helpful and easy to work with. I would recommend them to anyone that I knew needed body repair on their cars. They do a wonderful job. More

A Body Shop Manager Who Cares What car dealer employee, much less body shop manager, calls you at home to see how you are doing after finding your totaled car in his shop first thi What car dealer employee, much less body shop manager, calls you at home to see how you are doing after finding your totaled car in his shop first thing in his workday?! I appreciate Jim Moody caring enough to make sure I am OK before redressing my auto repair needs. Treating you like family is so much more than cliche @ Palmetto Ford! Just another reason for me to be more thankful this holiday week! Gratefully, -Richard Horne More

Outstanding customer service! Jim Moody was especially helpful replacing my driver's side mirror in minutes. I didn't even have to get our of car and he found a replacement mirror Jim Moody was especially helpful replacing my driver's side mirror in minutes. I didn't even have to get our of car and he found a replacement mirror motor for free! Other employees were helpful as well but dpn't remember their names. More

Disagreement on when problem occurred I brought my car in that was still under warranty due to electrical issues. We had noticed the keypad blinking and that would cause a short and kill t I brought my car in that was still under warranty due to electrical issues. We had noticed the keypad blinking and that would cause a short and kill the battery. Brought the car in to Palmetto Ford told them them the problem. They later called to say the key pad was cracked and that was the issue and therefore would not be covered under warranty. We had not noticed a crack in the keypad prior to bringing in the car, which in itself is surprising as it had been blinking and we thought that was the issue. Then I was told that the crack was noticed during the walk around when I brought the car in, yet they forgot to mention it. Considering that was the reason the car was brought in I don't understand how this was not mentioned. More

My Dented Lincoln MKC My Lincoln was rear ended on the right corner. Talked to Jim Moody at their body shop and had it towed to Palmetto Ford for repairs. Jim made the proc My Lincoln was rear ended on the right corner. Talked to Jim Moody at their body shop and had it towed to Palmetto Ford for repairs. Jim made the process totally painless. He has a very positive attitude and a great sense of humor and was very professional. Repairs were completed on time and my MKC looks as good as new. Absolutely stress free experience. More

Excellent body shop Dropped my Expedition for rear bumper replacement and paint on a Friday. Picked it up Monday afternoon, exactly as promised. They had even washed an Dropped my Expedition for rear bumper replacement and paint on a Friday. Picked it up Monday afternoon, exactly as promised. They had even washed and vacuumed the car for me. The invoice was exactly as quoted and the quality of work was excellent. Highly recommend Palmetto Ford. More

Bad Experience turned Delightful I backed too closely out of my daughter's garage and broke my side view mirror. I was petrified to drive as I was afraid to make a right turn when I I backed too closely out of my daughter's garage and broke my side view mirror. I was petrified to drive as I was afraid to make a right turn when I depend on that mirror. Jim ( One of the three Jims that works there ) had to order the mirror. Luckily it came in right when he said it would. I had the attention of several service men while one of the Jims snapped the mirror in place quickly. They made me feel less foolish for having such an accident. The whole experience at Palmetto Ford was quick and easy and I got a free car wash as well. Everyone there gives 200%!! More