Palmetto Ford Lincoln - Service Center

OUTSTANDING SERVICE!!!!! Mr. John was GREAT! I couldn't have asked for a better service writer to help me with my vehicle concerns! I dropped my vehicle off with John in the b Mr. John was GREAT! I couldn't have asked for a better service writer to help me with my vehicle concerns! I dropped my vehicle off with John in the beginning of the week, and he called me the same day with a diagnoses! This was very, VERY impressive to me because I work at a Dealership as well, in Mr. Johns position and if I had a client come in with out an appointment with similar concerns that I had, there is no way I could get the vehicle looked at the same day. When I arrived Mr. John set the correct expectation by letting me know that he would have to address his appointments first, as I understood! This was great example of customer service! I am more than pleased with my service with Palmetto Ford, & Mr. John! Way to go Mr. Mount!!!!!!! If I am ever in a situation with my vehicle again, I will definitely be coming back to see him! I wish Mr. John Mount and the company nothing but the best! You guys are awesome! Also thank you to my Tech "Jeff" Thanks again! -Dakyre Jones More

Service with Ford fusion Great service. Found the problem and took care of it for a fair price. Our car is almost 10 years old with over 130000 miles and we still are able to Great service. Found the problem and took care of it for a fair price. Our car is almost 10 years old with over 130000 miles and we still are able to keep it due to the great service at Palmetto Ford. Thank you More

Above & Beyond I inadvertently took my Charleston County issued Ford Fusion in for a recall to Palmetto Ford (I had an appointment with another Ford dealer). Even th I inadvertently took my Charleston County issued Ford Fusion in for a recall to Palmetto Ford (I had an appointment with another Ford dealer). Even though I did not have a scheduled appointment Bob Pace accommodated me and completed the necessary repair while I waited. Thank you Bob, the service tech #127 who completed the repair and the person who gave me a courtesy car wash. More

Escape Body Work Palmetto got my daughter’s Escape repaired when they said they would and actually had it ready for us ahead of schedule. The Body Shop was timely and Palmetto got my daughter’s Escape repaired when they said they would and actually had it ready for us ahead of schedule. The Body Shop was timely and professional and I would not hesitate to use them again or to recommend them. More

BCB16 "Completely Satisfied Customer" I am 100% satisfied with the Customer courtesy and recommended service repair by Jim Throne for my 2016 Ford Edge. I really appreciated his genuine co I am 100% satisfied with the Customer courtesy and recommended service repair by Jim Throne for my 2016 Ford Edge. I really appreciated his genuine concern and sincerity. Thank you More

Excellent Service experience have a 2015 Ford F150 king cab. rear glass window sealant had come undone. Body shop was fast and professional. I was in and out much faster than have a 2015 Ford F150 king cab. rear glass window sealant had come undone. Body shop was fast and professional. I was in and out much faster than any other place offered in town. Thank you Jim Moody More

Body shop service was amazing! They did my entire repair this afternoon when i had simply stopped in to make the appointment I knew I would need. Fast, conscientious, and all wit They did my entire repair this afternoon when i had simply stopped in to make the appointment I knew I would need. Fast, conscientious, and all with very cheerful service. Jim Moody knows his stuff and delivers. Thank you. More

Awesome service from John Mount and all service technicians! Passing through the area with a traveling kids choir from Uganda and we needed our small bus checked over and serviced! John Mount provided us with gr Passing through the area with a traveling kids choir from Uganda and we needed our small bus checked over and serviced! John Mount provided us with great customer service and he and all technicians gave us honest and accurate information of what needed to be done. Very approachable and friendly! We arrived at 8:30 am and explained our scenario of being in the area for only a short time. They were able to service our bus that day, and it was ready before they had predicted! Now we have fresh new oil and two new front tires, to get us through the remainder of our travels before our group makes their way home to Uganda and two others drive the bus to its home in Washington state! Thanks John and everyone at Palmetto Ford for your great work! More