Back

Palmetto Ford Lincoln - Service Center

Charleston, SC

2.9
264 Reviews

264 Reviews of Palmetto Ford Lincoln - Service Center

Sort by
August 21, 2020

Great service experience. I've been going to their service department for over 10 years and they've always done well by me. I highly recommend them. More

by Chriskiawah
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Pace
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2020

Bad job an Body Shop I took my F-150 to the body shop and they made a terrible job, took all day and they did not do anything, this made me mad because it is not the first More

by Jose
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Body Shop
Jun 08, 2020 -

Palmetto Ford Lincoln responded

Jose: I apologize if you had a bad experience in the past with Palmetto Ford’s collision center, but your new vehicle was never brought to us for repairs. We were asked to write an estimate by our sales department, but repairs were neither authorized nor performed. If you still have concerns, please feel free to call the collision center, or come by at your convenience anytime M-F from 8am to 5pm to discuss and see if we can rectify the situation to your satisfaction. Jim Thorne Collision Center Manager

Jun 08, 2020 -

Jose responded

That ain't what I was told, I was told that somebody took care of it, but when I checked it they did not do anything on it, and I can assure you that they did not take it somewhere else, so right now I do not know who is lying your department or the sale department, or maybe both, I do not know why to discuss an estimate when that was something to be fixed before selling the truck, but the funny thing is they take the truck for one day to do, in the end, nothing. It is really a shame that I can not change my opinion about this situation, I am not gonna take the truck back, I am working and I do not have time to play this game.

February 10, 2020

Complimentary Palmetto Ford helped me with getting a recall job done at a lower rate than quoted. The experience was stressful at times, but they worked with me. More

by doris1si
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Barron
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pace
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Graham Eubanks, President , Jim McMaster, Chris Beckett, Don Beckett
January 20, 2020

JUST WOW! Great service, and stress free! John helped me from the beginning to the end in every aspect with the least amount of stress. John was very professional in handling my financial issu More

by cnicholson757
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Mount
January 10, 2020

Service Employee Don Beckett has demonstrated Courtesy /Professionalism throughput. All services to my vehicle is best described as Excellent. Love the Inspection Video. E. Smalls More

by esm341
Recommend Dealer
Yes
Employees Worked With
Don Beckett
September 10, 2019

Brake line Bob Pace-, provided fast and excellent service and most importantly made me aware of a potentially service situation involving my brake lines. Thanks, More

by Ed McCoy
Recommend Dealer
Yes
Employees Worked With
Bob Pace
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2019

Seat belt trouble Spent all day taking my car to car shops to try to fix my seat belt latch. (Obviously not safe to drive with no seatbelt!) Finally spoke to Jim on the More

by Meganmg129
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Moody
July 15, 2019

Nice surprise! We always hear about the not so good experience we can have when getting a service or product purchase but there are those exceptions that should be a More

by George
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Moody
Jul 17, 2019 -

Palmetto Ford Lincoln responded

Thank you for your review, George! We're glad you had a great service experience and that Jim could walk you through how to repair those scratches. Please let us know if there's anything we can help with in the future!

June 20, 2019

Great Service both body and repair We meet Jim at Palmetto Ford after an rear end accident to our Lincoln Navigator he handled everything including insurance prep very professionally. More

by donb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Moody
April 29, 2019

Bob Pace Service Advisor & Dept. Are Awesome I have been going to Palmetto Ford for my 2016 Mustang service needs for 2 years now. This review is way overdue. I've had nothing but top notch servi More

by Suea128
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Pace
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2019 -

Palmetto Ford Lincoln responded

Thank you for the glowing review! We appreciate your customer loyalty. We're glad you have enjoyed our staff and your experience with us time and time again. Thank you for putting the time in for your 5-star review. We look forward to seeing you again during your next service visit.

...
5
...