Palmetto Ford Lincoln - Service Center

GO SOMEWHERE ELSE FOR SERVICE! Let me start by saying that I am a Ford guy. I have owned more than 10 cars & trucks and dealt with multiple dealerships. This dealer is by far the Let me start by saying that I am a Ford guy. I have owned more than 10 cars & trucks and dealt with multiple dealerships. This dealer is by far the worst service wise and that's not even close. Brought my Bronco Sport in as the audio went completely out. We were told it was an electrical component. After 45 days Kyle actually told me he would call me and to stop calling him. Is a weekly call too much? I did call 3 times to just schedule an oil change and didn't get a single call back. Guess they don't want my business or money. Long story short we had to drive back to where we originally bought the vehicle and they fixed as it was actually a software problem. They have been so frustrating to deal with I wouldn't even buy my next Ford here. More

Service department needs to be completely overhauled. The most unprofessional human beings ever. Not worth the headache The most unprofessional human beings ever. Not worth the headache More

why bother having an online appointment maker ? made an appointment for my ford F 53 chassis on my motorhome. Why ? because they serviced it last time. Got an email with appointment date and time made an appointment for my ford F 53 chassis on my motorhome. Why ? because they serviced it last time. Got an email with appointment date and time and service agent. So, i show up and the wise Guys in the office where my service dude was says we don't work on motorhomes. I asked since when because i had it serviced there last time. I have a paper here with the info. he says well our computers do not know its a motorhome. My paper with Palmetto Ford all over it says F 53 chassis and motorhome. Just wanted an oil change. Chassis service not Motorhomes work. So, i am to believe this service agent this was assigned to does not get a report to know who is coming that day in what vehicle and what time ? if this is true, then why bother with the online service thing? Huge waste of time, cruddy way to be treated. They need customer service class. Horrible. More

Jo Luciano has been so helpful in servicing and repairing my Lincoln Corsair. He explains things well. my Lincoln Corsair. He explains things well. More

Worst customer service ever experienced. Manager literally hung up on me-the place lost my car. Then found my car. Had a service team member tell say “looks like another one that got towed in and we literally hung up on me-the place lost my car. Then found my car. Had a service team member tell say “looks like another one that got towed in and we didn’t even touch it.” Apparently, this happens a lot. Was Travis helpful in any way? No. In fact, he laughed at my predicament. I have never had the treatment I received from this place-and Travis himself! More

We drove up from Connecticut and had a major problem which required a complete new engine. Joe Luciano wasted no time taking good care of us including getting us a car rental setup………he was a life save which required a complete new engine. Joe Luciano wasted no time taking good care of us including getting us a car rental setup………he was a life saver! If I could, I would get Joe a job here in Connecticut at Whaling City Ford. He was the light at the end of our tunnel……we got the car back and drove it back to Connecticut. It ran beautifully, and got almost 30 mpg where the old engine never did better then 19 mpg………Palmetto Ford is number one in my book and so is Joe Luciano…….I also want to thank all the Ford Mechanics who worked on the car…….they did a spectacular job……….many thanks! P.S. I would be glad to do a commercial for your dealership………you folks turned what could have been a nightmare into a good experience………for that, my Wife Lynda and I thank you so much……… More

Greg Engert is THE reason to use this dealership get Greg and you'll get a guy that answers the phone at 6:30 a.m. -half an hour before they open and uses your name and says "I can help!" Service excellence and you'll get a guy that answers the phone at 6:30 a.m. -half an hour before they open and uses your name and says "I can help!" Service excellence here -thanks G. More

Mr Greg Engert and staff have treated me with professional service for the past 10 years. I will continue to promote palmetto Ford for there great quality of service professional service for the past 10 years. I will continue to promote palmetto Ford for there great quality of service More

Called on Jan 6th & made a service appointment for Jan 16th for an oil change and to have a light replaced. The whole reason I made the appointment 10 days in advance was so that they could get the light 16th for an oil change and to have a light replaced. The whole reason I made the appointment 10 days in advance was so that they could get the light if it wasn't in stock. Showed up for my appointment on Jan 16th & Kelly told me they don't have the light in stock but can have it in 3 days. What?? I made the appointment 10 days in advance to insure the light would be there in the first place. That was the whole point!! Thankfully they had the oil in stock so at least that could be done. More

I recently dropped off my 2020 F-150 a couple of months after I bought it, it started to have some noises and things that were not normal, they fixed it but a week later it started to have some more proble after I bought it, it started to have some noises and things that were not normal, they fixed it but a week later it started to have some more problems, vibration on the gas pedal, steering wheel and shifter, I took it back to them and they said they fixed it, but the truck s still doing the same, when I called Bob Pace, he said that everything is normal, which is not, and then he started to give me some excuses that have no sense because I told him that I will take the truck back, he started taking about the schedule, that they do not have a rental or a loaner, that the problem has to be bigger in order to check it again, and things like that, do I have to wait for the problem to become a bigger one, like a brake down or an accident?, he also told to compare aple with aple ( drive a similar truck) which I did, I went to another dealer and I ask for a truck like mine, same year, same model, same package, and I tested it and it don't feel the same so I guess they did not do anything the second time, this is not the first time I got this kind of problem in Palmetto Service and with Bob Pace. Sale departent are the best but service is not. More