Palmetto Ford Lincoln - Service Center

Above Expectations This was was first experience using the Palmetto Ford Service Center after purchasing a car from them a year ago. Everyone was extremely friendly desp This was was first experience using the Palmetto Ford Service Center after purchasing a car from them a year ago. Everyone was extremely friendly despite being very busy, including a mechanic who checked me in when it clearly wasn't his job there. Dustin was my Service Manager and went beyond what I would expect anyone to do. Not having a ride to pick my car back up and the shuttle driver gone for the day (about 530pm), Dustin drove all the way to Johns Island in traffic and heavy rain to pick me up. The poor guy must have already worked a 10 - 12 hour day but didn't hesitate to offer me a ride. Great way to start off and I'm feel confident about Palmetto handling all the service on my vehicle in the future. More

Three repairs for same problem I toke my Lincoln in for A/C not cooling properly THREE times 1st time freon leak 2nd condenser 3rd fan not turning fast enough. I returned to deal ag I toke my Lincoln in for A/C not cooling properly THREE times 1st time freon leak 2nd condenser 3rd fan not turning fast enough. I returned to deal again because it still was not cooling properly. Service Manger told me I need a new car and it wasn't going to get any colder. He even brought out thermometer and pick in vents to make me believe it was cooling properly, sorry I didn't far for that old TRICK thermometers can be adjusted to read whatever you want it to, I guess I'm a xxxxxxx and didn't know that my car wasn't cooling properly. I took my vehicle to a new deal and found Palmetto was to lazy to find the real problem the evaporator because it's not easy to get. But the still charged for work that was never done. My next stop is Live 5 News and BBQ and National action network. And Lawyers this is so sad to the ripped off by a large dealership in 2015. I just got a call from Jim McMaster being very rude and trying to bully me into thinking I do something wrong,sorry that not going to happen today. He should have been calling to say sorry or is there anything I can help you with. But since my car been there three timeseparate for the same repair and you still saying it was fixed it's time for BBB and Corp to get involved. I guess the truth hurts worst CUSTOMER SERVICE EVER. I told him don't call me no more. Stay tuned to be continued. More

Lack of integrity and customer loyalty I've never ranted online before, but I hope I can save some unfortunate person from getting their vehicle serviced at Palmetto Ford Lincoln. In short, I've never ranted online before, but I hope I can save some unfortunate person from getting their vehicle serviced at Palmetto Ford Lincoln. In short, the general consensus of negativity on the reputation of this place have been validated. I realize that you should never seek service for your car at a dealership, but a need to get the job right persuaded my wife to take her car there. Without going into details of the THOUSANDS of dollars spent that still leave a minor issue unresolved, they clearly do not stand behind their work, and take advantage of people (evidenced by a $160 bill to re-diagnose an issue that was improperly diagnosed earlier). The latest estimate at over $1,000 is over DOUBLE the cost at ANOTHER FORD DEALERSHIP. A true lack of integrity and customer loyalty make this a truly awful place to have your vehicle serviced. I'm a huge advocate of Ford, their vehicles, and the service we've received at other Ford dealers, but when I read the Ford corporate values of "Customers are the focus of everything we do" and "Integrity is never compromised", I'm dumbfounded at how an organization like Palmetto Ford is allowed to bear the revered Ford logo. Do yourself a favor if you need dealer-service, goto Jones Ford of Charleston. More

2013 Ford Fiesta I have had my car for 17 months and have had transmission issues with it. Transmission was rebuilt, service managers avoid me and my call. I have had my car for 17 months and have had transmission issues with it. Transmission was rebuilt, service managers avoid me and my call. More

Go here for everything! I cannot rave about this place enough. Everyone is friendly, helpful and honest. Even when I can get parts or work done elsewhere, I will go out of my I cannot rave about this place enough. Everyone is friendly, helpful and honest. Even when I can get parts or work done elsewhere, I will go out of my way to stop by Palmetto Ford. Thank you for everything!!! More

Great Customer Service Extremely please with the customer service at the Palmetto Ford body shop. They worked fast and were flexible and easily worked around my schedule. Th Extremely please with the customer service at the Palmetto Ford body shop. They worked fast and were flexible and easily worked around my schedule. There was a small oversight in the work they did on my vehicle but they quickly resolved the issue and arranged a rental car to ensure no further inconvenience. Jim in the body shop was incredibly helpful and kept me updated on that status of my vehicle on a regular basis. Taking my car to a body shop has always been a frustrating experience but Palmetto Ford actually made this a pleasure! More

I have a 2003 Ford F250. Over the last 3 years I have been going else where for work done on my truck because the service dept is TERRIBLE. After last night, not only will I not do business with the ser been going else where for work done on my truck because the service dept is TERRIBLE. After last night, not only will I not do business with the service but I have decided not to buy another car/truck from Palmetto ford. I had a dead battery that i bought from Palmetto Ford last year. Got off of work and took it back to Palmetto Ford since it is a 3 year battery. Jean informed me that for Palmetto Ford to honor the battery warranty - the batteries need to hooked up to my TRUCK and my truck TOWED IN so they can test my batteries. After wasting 40 mins, I had to leave the batteries at Palmetto Ford and now had to cancelled appointments for this evening because I still have to deal with my truck. Something that should have taken an hour or a hour and half is now going to take a whole day. Also Palmetto Ford is pricing themselves out of work. Can't afford their prices. And their bad attitude!!! What sucks is that I live one street away and will not support them anymore. More

We are out-of-state volunteers at Edisto State park. We had a problem with the door latch on our 2011 Ford Edge. Took it to Palmetto on October 7. First they made me sign a paper saying I would pay $125 to had a problem with the door latch on our 2011 Ford Edge. Took it to Palmetto on October 7. First they made me sign a paper saying I would pay $125 to run diagnostics on it. I told them the problem so a diagnostic was not necessary. Met a man in waiting room from Charleston who said they did not make him pay the $125 on his 2009 Ford F150. Gary Ferguson came in later told me the car needed a door latch. I had already told him that. He said it would cost $400-$500 to repair it. Gary insisted that we pay the $125. When we checked out AR the cashier charged us $150. I was busy talking to Gary, who said he had ordered the latch, that he would call me the next morning about when to bring it in because it would be here the next day. The part was in the warehouse. Called him the next day about 11 since he had not called me. Told me he could not get the part. I explained to him that since he could not get the part & that the other guy from Charleston was not charged a diagnostic fee so he should refund my money. After a long discussion he said he MIGHT be able to refund half of the $125. I told him I was charged $150. He seemed surprised! Later I called my home dealership, BF Evans in Livermore, Ky to see what they charged for a diagnostic. He said usually it was ONLY $69 & we should have received a copy of the diagnostic. I called Gary Ferguson again & requested a copy of the diagnostic report be e-mailed or mailed to me. All the information is in Ford's system as he told us he found it. What have I learned from this experience? Gary Ferguson & Palmetto Ford have some ethical issues with one lie leading to another. Don't do business with CROOKS. More

Jim Thorne is the consummate professional. He always works hard to please the client and provides the highest degree of customer service. The best shop in town. works hard to please the client and provides the highest degree of customer service. The best shop in town. More