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Palmetto Ford Lincoln - Service Center
Charleston, SC
264 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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264 Reviews of Palmetto Ford Lincoln - Service Center
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October 18, 2014
2013 Ford Fiesta I have had my car for 17 months and have had transmission issues with it. Transmission was rebuilt, service managers avoid me and my call. I have had my car for 17 months and have had transmission issues with it. Transmission was rebuilt, service managers avoid me and my call. More
by SaeedaRavenell
Employees Worked With
Don Beckett, John Miller
August 09, 2014
Go here for everything! I cannot rave about this place enough. Everyone is friendly, helpful and honest. Even when I can get parts or work done elsewhere, I will go out of my I cannot rave about this place enough. Everyone is friendly, helpful and honest. Even when I can get parts or work done elsewhere, I will go out of my way to stop by Palmetto Ford. Thank you for everything!!! More
by jseave01
July 06, 2014
Great Customer Service Extremely please with the customer service at the Palmetto Ford body shop. They worked fast and were flexible and easily worked around my schedule. Th Extremely please with the customer service at the Palmetto Ford body shop. They worked fast and were flexible and easily worked around my schedule. There was a small oversight in the work they did on my vehicle but they quickly resolved the issue and arranged a rental car to ensure no further inconvenience. Jim in the body shop was incredibly helpful and kept me updated on that status of my vehicle on a regular basis. Taking my car to a body shop has always been a frustrating experience but Palmetto Ford actually made this a pleasure! More
by KMmason
Employees Worked With
February 13, 2014
I have a 2003 Ford F250. Over the last 3 years I have been going else where for work done on my truck because the service dept is TERRIBLE. After last night, not only will I not do business with the ser been going else where for work done on my truck because the service dept is TERRIBLE. After last night, not only will I not do business with the service but I have decided not to buy another car/truck from Palmetto ford. I had a dead battery that i bought from Palmetto Ford last year. Got off of work and took it back to Palmetto Ford since it is a 3 year battery. Jean informed me that for Palmetto Ford to honor the battery warranty - the batteries need to hooked up to my TRUCK and my truck TOWED IN so they can test my batteries. After wasting 40 mins, I had to leave the batteries at Palmetto Ford and now had to cancelled appointments for this evening because I still have to deal with my truck. Something that should have taken an hour or a hour and half is now going to take a whole day. Also Palmetto Ford is pricing themselves out of work. Can't afford their prices. And their bad attitude!!! What sucks is that I live one street away and will not support them anymore. More
by bjonz
Employees Worked With
Jean Healey
October 08, 2013
We are out-of-state volunteers at Edisto State park. We had a problem with the door latch on our 2011 Ford Edge. Took it to Palmetto on October 7. First they made me sign a paper saying I would pay $125 to had a problem with the door latch on our 2011 Ford Edge. Took it to Palmetto on October 7. First they made me sign a paper saying I would pay $125 to run diagnostics on it. I told them the problem so a diagnostic was not necessary. Met a man in waiting room from Charleston who said they did not make him pay the $125 on his 2009 Ford F150. Gary Ferguson came in later told me the car needed a door latch. I had already told him that. He said it would cost $400-$500 to repair it. Gary insisted that we pay the $125. When we checked out AR the cashier charged us $150. I was busy talking to Gary, who said he had ordered the latch, that he would call me the next morning about when to bring it in because it would be here the next day. The part was in the warehouse. Called him the next day about 11 since he had not called me. Told me he could not get the part. I explained to him that since he could not get the part & that the other guy from Charleston was not charged a diagnostic fee so he should refund my money. After a long discussion he said he MIGHT be able to refund half of the $125. I told him I was charged $150. He seemed surprised! Later I called my home dealership, BF Evans in Livermore, Ky to see what they charged for a diagnostic. He said usually it was ONLY $69 & we should have received a copy of the diagnostic. I called Gary Ferguson again & requested a copy of the diagnostic report be e-mailed or mailed to me. All the information is in Ford's system as he told us he found it. What have I learned from this experience? Gary Ferguson & Palmetto Ford have some ethical issues with one lie leading to another. Don't do business with CROOKS. More
by kev1dwi2mar3
Employees Worked With
Gary Ferguson Jr Assistant Manager
September 25, 2013
Jim Thorne is the consummate professional. He always works hard to please the client and provides the highest degree of customer service. The best shop in town. works hard to please the client and provides the highest degree of customer service. The best shop in town. More
by Rvillacres
Employees Worked With
Jim Thorne
May 28, 2012
it was great service walter was great i willcome again he show me many cars but did not like them he show me the ford taurus limeted which i like and i bouted it he show me many cars but did not like them he show me the ford taurus limeted which i like and i bouted it More
by harry green
February 08, 2012
I needed help installing a roof rack that I purchased from the parts department. Jim Moody in the body shop was very friendly and helpful. They installed the rack for me at no charge. I don't feel like I from the parts department. Jim Moody in the body shop was very friendly and helpful. They installed the rack for me at no charge. I don't feel like I was taken advantage of at this dealership and will look forward to doing business with them again. More
by skwilliams
Employees Worked With
Jim Moody
October 03, 2011
Bought last 2 trucks frm Palm Ford. Most recent was a 1yr old '06 f150 lariat 4x4 crew cab. Bought used in 2007, but by approx 2009 my hood paint was peeling off. It appeared the vehicle had been in a 1yr old '06 f150 lariat 4x4 crew cab. Bought used in 2007, but by approx 2009 my hood paint was peeling off. It appeared the vehicle had been in a minor fender-bender during the original 1-yr lease prior to my purchasing the vehicle. It was not clear whether Palm Ford had repainted the hood, but it stands to reason the original lease-holder probably had done it prior at the point of accident. Anyway, by Sept 2011, most of the clear-coat had peeled off of my hood, but the rest of my paint was still beautiful. I had a recommended body shop quote me approx $450 to redo the hood, but the more I thought about it, the more I felt Palmetto Ford had some of this responsibility. However, I also relized but waiting so long to make them aware of it, I had probably messed up. I contacted Jim Moody, the body shop Mgr for Palm Ford, and showed him the hood. He stated he did not believe Palmetto did the original hood repair work, and that due to the length of time that had passed since my purchase of the truck, Ford would not likely reimburse the dealer for just making Ford aware of it. However, he stated since I had bought two trucks from them, he would take care of the hood for me. Just to be crystal clear, I asked him what MY total costs would be, and he replied $0 - only promising I should consider buying my future vehicles from them! PS - an important side note: when Jim and I originally looked at the hood, I forgot to point out the large blue Ford emblem on the chrome front grille. The blue had bled terribly and it looked like a bad tye-dye - probably from one of the rare occassions where I'd pressure-washed it. I called Jim back, and he agreed to fix the hood ornament as well - at $0 !!! Couldn't have asked more, or from a nicer man. More
by 1homefront
Employees Worked With
Jim Moody - Auto Body Mgr
