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Palmetto Ford Lincoln - Service Center
Charleston, SC
267 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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267 Reviews of Palmetto Ford Lincoln - Service Center
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March 22, 2018
Awesome Service! Had to take my truck in for an airbag recall. Couldn't have asked for better service from setting up my appointment to dropping it to picking it up. T Had to take my truck in for an airbag recall. Couldn't have asked for better service from setting up my appointment to dropping it to picking it up. Thank you Bob Pace and Palmetto Ford for making this experience a great one. More
by TRUESDELL.LEAH74
Verified CustomerEmployees Worked With
Bob Pace
March 15, 2018
Jim Moody was the most delightful and courteous employee I have ever dealt with. He went "over the top" with his making my experience wonderfully streamlined a was the most delightful and courteous employee I have ever dealt with. He went "over the top" with his making my experience wonderfully streamlined and seamless. He is "old school customer service" in the very best sense of the word. More
by Sam Martin
Employees Worked With
Jim Moody
March 13, 2018
Great Experience with Service Dept and Body Shop Had two recent items that needed to be fixed on my Explorer - one in the Service Dept and one in the Body Shop. Both repairs were completed in less t Had two recent items that needed to be fixed on my Explorer - one in the Service Dept and one in the Body Shop. Both repairs were completed in less than a day, so I did not have to rent a car. Courtesy Shuttle took be from the dealership to work and back to pick up my vehicle. Would highly recommend the Service Dept and Body Shop. More
by John M
Employees Worked With
Bob Pace, Jim Moody
March 09, 2018
Body Shop it the best!! I have used the body shop several times to have my cars repaired in the past few years and they have never let me down! Service is excellent, Jim M I have used the body shop several times to have my cars repaired in the past few years and they have never let me down! Service is excellent, Jim Moody make sure the customer is happy and satisfied! He goes above and beyond! More
by Stephen G Jackson
Employees Worked With
Jim Moody
February 27, 2018
Great...again Unfortunately I have been in a few accidents so this is not my first rodeo. These guys always go above and beyond...this type of service is a Unicorn Unfortunately I have been in a few accidents so this is not my first rodeo. These guys always go above and beyond...this type of service is a Unicorn these days! Thanks and great job as always Jim(s)!! More
by Jeremy Wilson
February 25, 2018
JIm Moody made our experience beyond fantastic! Jim and Palmetto Ford exceeded our expectations with the repainting of our 2000 Excursion by providing an incredibly competitive price, exceptional se Jim and Palmetto Ford exceeded our expectations with the repainting of our 2000 Excursion by providing an incredibly competitive price, exceptional service, keeping his word, solid communication, and going well above and beyond to create an exceptional outcome! His service is impeccable! I'm thrilled to recommend him/Palmetto Ford to friends and colleagues! More
by hm123
Employees Worked With
Jim Moody
February 23, 2018
Satisfied first time customer! Very satisfied with Frank Classen and our overall experience with the purchase of our MKX! We absolutely love the car. Had some scratches and scrapes Very satisfied with Frank Classen and our overall experience with the purchase of our MKX! We absolutely love the car. Had some scratches and scrapes that needed to be touched up, etc. and Jim Moody and his Body Shop team did an excellent job making it look like new again. During the same visit they got the car over to the detailers for some stain cleanup on the seats. They got it all done in one day as promised. JIm also went out of his way insuring the courtesy van driver got to us in time to get back to the shop for payment and pickup. Absolutely pleased with the entire experience. More
by lincolnmkx
Employees Worked With
The courtesy van driver (not sure of his name) stayed late and made sure I got back in time to pick up the car., Jim Moody, Frank Classen
February 04, 2018
Great Service Advisor Deserve 5, Horrible Technicans I traded my very loved 2012 Ford Fusion Sport purchased at Palmetto Ford new yesterday due to feeling unsafe in my vehicle. I went to the dealership I traded my very loved 2012 Ford Fusion Sport purchased at Palmetto Ford new yesterday due to feeling unsafe in my vehicle. I went to the dealership Dec. 2017 with the issue where when driving all electronics shut down. After having for a couple of days I was told nothing wrong except my battery which was less than 1 year old and being tested on three separate occasions during my travels over the holidays when issue started. They all stated no issue with my battery. I trusted the service department and purchased the battery only to bring it back for the same issue a few days later. I also had to pay for the analysis of $165, rental car and no mention missed time at work as dealership is not close to my home or work. I started experiencing it again after the snow, didn't happen earlier because I didn't drive it much over the snow days. I called John Mount, my service advisor, on Monday explaining the same issue was back and just that morning had done it seven times. He told me to get it there as soon as I could and he would get me into rental and drive if needed to figure it out. He let me vent about the ordeal and was very empathic and submitted check request for $165 for the analysis which I am still pending. This time they kept car for a couple of days and I was told it was the throttle and fixed. Great, I picked it up on Wednesday and on my way to work after picking up the "Fixed" car it completely shut down on a bridge with cars rights behind me and no where to go. Thankfully a wreck was avoided but needless to say I was nervous and terrified what might of happened. I immediately called John and told him I did not feel safe driving it. He helped me coordinate the tow truck to get it back to dealership, a rental nearby and this time actually drove it to experience the issue with my permission. He stayed in contact with the entire time and he knew I would not get back into my Ford until I was assured the problem was fixed. They hooked up to computer for a while and verdict was bad relay switch. He drove/tested it afterwards to ensure my safety. I picked it up on Saturday and it appears fixed. However on Monday trying to get out of my car the handle on the driver's side wasn't working. Seriously my car only has 94K miles on it. This is not the first service at Palmetto Ford I had to replace the AC fan twice, fix heated seat, then there was the electrical issue (bad relay switch) ordeal. Thank God I purchased the extended warranty. I called John back again. He got me an appointment first thing Saturday morning at 8am since I could miss anymore work due to this car and promised I would be there a max of two hours so I decided I would wait for it. It was his day off but he left me in the capable hands of Andy. When I arrived at 7:50am Andy, he said we will do our best to get it done today. I almost lost it as I had decided I was trading and arranged to get my new non-Ford car that afternoon. I explained everything to Andy and communicated with John Mount who wasn't there. These guys went above and beyond. I had my car back with new handle in less than an hour. So I am unsure of how I can give these service advisors a 5 and the service technicians/dealership a 1. I wish John worked for another dealership as I would use him again and again. He understands the customer and truly cares. More
by MM
Employees Worked With
John Mount, Andy
November 30, 2017
Jim Moody and the body shop team ROCK Jim and the body shop team are AMAZING. My husband crashed the boat into the back of my explorer (don't ask) and we were supposed to take that car the Jim and the body shop team are AMAZING. My husband crashed the boat into the back of my explorer (don't ask) and we were supposed to take that car the following week on a family vacation to disney. Jim SAVED our trip! They got the parts in quickly, dealt with insurance, kept us informed, did an amazing job AND washed the car when all was said and done. I couldn't have asked for friendlier, nicer, speedier service team. THANK YOU!!! More
by hipechic55
Employees Worked With
Jim Moody, Jim Moody
September 19, 2017
Excellent experience with repairs from Jim Thorne My 2003 Ford Ranger was hit by a semi-truck while parked downtown. Through all the repairs (and believe me there were LOTS.. a semi truck!), the back My 2003 Ford Ranger was hit by a semi-truck while parked downtown. Through all the repairs (and believe me there were LOTS.. a semi truck!), the back and forth with the insurance agent & me, plus the over two-month period of resolution with the insurance company, Jim Thorne was extremely patient and communicative through the entire process. He REALLY helped me out every step of the way. Once the insurance company did their part and I was able to retrieve my vehicle, the staff was very helpful and kind (other than the young lady working at the service window, she was very unfriendly). I can't recall the name of the gentleman I spoke with there when I got my truck, but he was extremely patient with me in answering any questions I had (I believe he was the Service manager). Most importantly my truck looks great! More
by lindsey goodwin
Employees Worked With
