Palmetto Ford Lincoln - Service Center

Good experience They fixxed the problem with the phone but the other problem with the navigation system reverted back to the same problem after 30 miles. Otherwise ev They fixxed the problem with the phone but the other problem with the navigation system reverted back to the same problem after 30 miles. Otherwise everything was great. More

Good personal relationship Andrew kept me informed as to my various service issues. The work was performed in a reasonable time period. I had requested a loaner vehicle to use w Andrew kept me informed as to my various service issues. The work was performed in a reasonable time period. I had requested a loaner vehicle to use while my car was tied up, but none could be provided. The GPS update was too expensive so I elected not to have it done. More

Awesome Service! Had to take my truck in for an airbag recall. Couldn't have asked for better service from setting up my appointment to dropping it to picking it up. T Had to take my truck in for an airbag recall. Couldn't have asked for better service from setting up my appointment to dropping it to picking it up. Thank you Bob Pace and Palmetto Ford for making this experience a great one. More

Excellent Service John Mount was an excellent service rep. Got my truck in and out quickly and efficiently. Would highly recommend Palmetto Ford for all your needs. John Mount was an excellent service rep. Got my truck in and out quickly and efficiently. Would highly recommend Palmetto Ford for all your needs. More

Great First Experience Just moved to Charleston and was looking for a Ford dealership to take my Ford truck for scheduled service. Found it! Don Beckett took care of me an Just moved to Charleston and was looking for a Ford dealership to take my Ford truck for scheduled service. Found it! Don Beckett took care of me and called the next day to make sure truck was ok. They were courteous, quick and discussed recommendations with me before moving forward. Straight up facts with no pressure. Nice waiting room with refreshments, TV, and WiFi. Great experience, I’ll be back. More

palmetto ford service review The service advisor (Bob Pace) was a delight to deal with. The time it took to do an oil change, 4 new tires & an alignment was longer than I expected The service advisor (Bob Pace) was a delight to deal with. The time it took to do an oil change, 4 new tires & an alignment was longer than I expected (3:45). Otherwise it was a very good experience. More

Completely Satisfied Bob in service was great to work with. Very responsive and went out of his way to help me. He followed up and kept me informed. Thanks Bob! Bob in service was great to work with. Very responsive and went out of his way to help me. He followed up and kept me informed. Thanks Bob! More

Jim Moody was the most delightful and courteous employee I have ever dealt with. He went "over the top" with his making my experience wonderfully streamlined a was the most delightful and courteous employee I have ever dealt with. He went "over the top" with his making my experience wonderfully streamlined and seamless. He is "old school customer service" in the very best sense of the word. More

Great Experience with Service Dept and Body Shop Had two recent items that needed to be fixed on my Explorer - one in the Service Dept and one in the Body Shop. Both repairs were completed in less t Had two recent items that needed to be fixed on my Explorer - one in the Service Dept and one in the Body Shop. Both repairs were completed in less than a day, so I did not have to rent a car. Courtesy Shuttle took be from the dealership to work and back to pick up my vehicle. Would highly recommend the Service Dept and Body Shop. More