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Palmetto Ford Lincoln - Service Center
Charleston, SC
264 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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264 Reviews of Palmetto Ford Lincoln - Service Center
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May 08, 2018
Ecstatic I called the Ford I usually take my car to and they couldn’t get me in soon enough since I was hesitant to drive around with a check engine light. I m I called the Ford I usually take my car to and they couldn’t get me in soon enough since I was hesitant to drive around with a check engine light. I made an appointment, and then make the excellent decision to contact Palmetto Ford. I was put on the line with John who had a pleasant phone voice (meaning he didn’t sound rushed or irritated) who assured me I was making the right decision and promptly scheduled me an appointment. He also asked a crucial question...were any of the lights blinking (I had two warning lights on). I told him no and he said that was a good thing which set my mind at ease and taught me something about my car. I met with John and requested an oil change, he told me that it was covered in my plan to get three free plus a tire rotation. I called and left a voicemail which was promptly return and when they figured out the issue John called to tell me and gave me an estimated time of completion. He had taken the liberty of washing my car as well. THIS is a perfect example to show why I bought a new car, and why I bought a FORD. Thanks John! -Ericka P More
by epeeler
Verified CustomerEmployees Worked With
John Mount
May 07, 2018
Thanks Greg Easy to work with. . Greg coordinates with the technicians to find a time that works for them. He provides updates with costs and time line. Easy to work with. . Greg coordinates with the technicians to find a time that works for them. He provides updates with costs and time line. More
by SCOTT.MCKENDRY
Employees Worked With
May 06, 2018
Not a lot of integrity there I came in for an oil change under maintenance plan and need brakes. Try not to sell service for $600 in your shop that is half that much everywhere el I came in for an oil change under maintenance plan and need brakes. Try not to sell service for $600 in your shop that is half that much everywhere else. I know you are doing your job but come on and have a little integrity. More
by CARMEN.HAGBERG
Employees Worked With
Mike Cressey
May 05, 2018
Great, timely service Bob and Greg were awesome. Greg set up my appointment but Bob took over once I arrived. Bob listened to me carefully as I told him the minor issue I h Bob and Greg were awesome. Greg set up my appointment but Bob took over once I arrived. Bob listened to me carefully as I told him the minor issue I had with my car. He also listened when I asked him NOT to wash my car as I prefer to handwash it. The minor issue with my car was fixed the first time and my service was completed successfully in a timely manor. He also guided me to the checkout desk to complete the deal. More
by Clueless Productions
May 05, 2018
Taken advantage of Awful experience. Charging me an obnoxious amount for brakes. Took it to another place for half the price and double the service and experience. Also- Awful experience. Charging me an obnoxious amount for brakes. Took it to another place for half the price and double the service and experience. Also-a $160 to just LOOK at a minor issue on my car when they were doing "the works" service that INCLUDES looking over your car already...double dipping for the same service. Then the scare tactic about my breaks needing to be fixed immediately. I grew up in the automobile industry and only came here because of a potential warranty claim. Never again and I will tell my friends to run too. More
by Kbostro1
Employees Worked With
May 05, 2018
Dealer Maybe - Ford NO Bought my Focus new in 2012. Have performed routine maintenance on schedule. 3 years and 60K miles later they entire fuel system and gas tank had to Bought my Focus new in 2012. Have performed routine maintenance on schedule. 3 years and 60K miles later they entire fuel system and gas tank had to be replaced and Ford covered ZERO. $3000+ for that one. Over the Past 2 weeks I’ve spent another $2200 for purge valve and new catalytic converter (and again, Ford offered to do nothing). This was my first, and will be my last Ford. Cudos to Andrew for going to bat for me and trying to do the right thing, but your hands were tied. This is why we have two Toyota’s and a Honda in our driveway! More
by SAM.LESLIE
Employees Worked With
Andrew Munzenmaier
May 05, 2018
Great service They were kind,kept me informed. Mike told me right up front the car would be there all day. The courtesy van took me where I had to go and then came They were kind,kept me informed. Mike told me right up front the car would be there all day. The courtesy van took me where I had to go and then came back and picked me up. Very nice young man Thomas, I really appreciate his kindness More
by PITKOE
Employees Worked With
Thomas The courtesy driver he was great, Mike Cressey
May 05, 2018
Just ok I was not satisfied by the service technician trying to sell me unneeded services and they forgot my complimentary car wash and I had to remind them. I was not satisfied by the service technician trying to sell me unneeded services and they forgot my complimentary car wash and I had to remind them. More
by EKWIDER
Employees Worked With
John Mount
May 04, 2018
Routine maintenance Outstanding service to take care of needed maintenance Talked about needs to service vehicle on a time basis rather than a mileage basis for a car tha Outstanding service to take care of needed maintenance Talked about needs to service vehicle on a time basis rather than a mileage basis for a car that is only driven 8000 miles a year More
by C17ORF
Employees Worked With
May 04, 2018
Top Shelf Vehicle Service Arrived for vehicle service and was immediately greeted & the vehicle had floor and steering wheel protectors set up. Tony Hinson great, work done in Arrived for vehicle service and was immediately greeted & the vehicle had floor and steering wheel protectors set up. Tony Hinson great, work done in reasonable amount of time. Even got car washed and vacuumed..Now that's Top Shelf Service👍🏻 More
by Michele Wein
Employees Worked With
Tony Hinson
