Palmetto Ford Lincoln - Service Center

Brought my truck here for the first time in nov of 2023 for a warrantied transmission replacement. It took them 3 months to even touch my truck and i had to drive up there to find out it was still in the s for a warrantied transmission replacement. It took them 3 months to even touch my truck and i had to drive up there to find out it was still in the same parking spot i dropped it off in while they lied to me about what the current status was, saying it was being worked on already. then after having to show up almost once a week, 2.5 months after starting the work, (over 5 months total for a single transmission at this point), they finally finished it and said it was ready. All for it to last me 2 months and now it's right back in the shop with the exact same issue and it's taken them 3.5 months this time and no sign of it being finished soon. they refuse to give me accurate information about when my truck will be ready or about what work they're even doing to it. about 10 months total of it being with them in the past year, and they still can't even do a 12 hour trans swap. would never recommend these guys if they were the last ones in the world. More

Terrible service after the sale of vehicle and extended warranty. If your in the market go anywhere but palmetto ford. warranty. If your in the market go anywhere but palmetto ford. More

No words to describe the incompetence of the service department. It's unfortunate, after 12 years of leasing a different make, I went with Ford. department. It's unfortunate, after 12 years of leasing a different make, I went with Ford. More

This dealership stinks. Had great service while Joe Luciano was there but since Allen Oltmann took over I have no service although I wouldn't know since no one in Service Had great service while Joe Luciano was there but since Allen Oltmann took over I have no service although I wouldn't know since no one in Service Dept knows to use a phone for a few minutes out of there supposedly busy day. My car has been at Palmetto Ford for 4 weeks and had I not got upset and called I would not know what little I do know. I was told that they had talked to my warranty company which at the time they had not and that was the second week. Third week finally talked to someone at warranty company but they say inspector didn't show for another week which is xx because unlike these service advisors I do know how to use a phone and I talked to my warranty company and they told me what is going on. My vehicle is supposedly there for valve cover and a passenger mirror. Warranty company will cover it and reimbursement of at least a week of car rental. If they don't have enough mechanics to cover the work then either hire more mechanics, pay them better so they will want to stay or slow down doing what you cannot catch up with. I really hope they are not holding my car up for the seat belt recall. Now to get in touch with the better business bureau. When my car is released it might go back for new tires since I have lifetime on them and nothing else. The bad thing about all this is I was told by other people not to take it there so I will listen to them next time.!!!!!!!!! More

This is my second attempt at writing a review on this site. The First disappeared after I was finished writing it and was never posted. Too long to rewrite my post. My experience with service on four dif site. The First disappeared after I was finished writing it and was never posted. Too long to rewrite my post. My experience with service on four different occasions was 3-1 stars and one five star. Needless to say, I will never recommend or be back to this dealership More

I am beyond grateful for John Munch who took my concerns seriously & made it his priority to get what was needed done. A man of his word. A man of integrity seriously & made it his priority to get what was needed done. A man of his word. A man of integrity More

On the advice of Rob, the service manager at Triple A, I took my F150 to Palmetto Ford where I met Allen Oltmann, the service advisor. I told him the story about my F 150, which only had 17,000 miles on it took my F150 to Palmetto Ford where I met Allen Oltmann, the service advisor. I told him the story about my F 150, which only had 17,000 miles on it since 2020, and had an oil leak. I also told him that the AAA service manager advised me to take it to Ford as the power train was still under warrantee. That saved me $1,300.00 because Allen had Palmetto Ford honor the warrantee. When I got to Ford and asked Allen how long it would take, he said "one week." I had to figure out where to rent a vehicle. Later that same day, Allen called me and said that he had the technician, who would be working on my pickup, would have it finished in one day. And so, I had no out of pocket expense for the repair and lost no time by having Allen and the technician work on getting my pickup repaired in one day. More

Had my card towed in to Palmetto Ford on Friday and my extended warranty ran out on Saturday before the car could be looked at. Repairs came out to $687. Called Jason Kelsey and he contacted my extended w extended warranty ran out on Saturday before the car could be looked at. Repairs came out to $687. Called Jason Kelsey and he contacted my extended warranty company and got them to pay for my repairs. He really went the extra mile to help me when it wasn't his job to do so. I will always go to Palmetto Ford for service and sales. Tony Barron always makes sure that I purchase a great car. Best salesman ever!! You can't go wrong with Palmetto Ford!! Bruce has a great team!! More