Palmetto Ford Lincoln - Service Center

I recently had some recall work and first oil change done on my Transit and the despite hearing stories from the Ford Transit forum that it could take a week, they finished it in one day. The service writer on my Transit and the despite hearing stories from the Ford Transit forum that it could take a week, they finished it in one day. The service writer assigned to me was out the day it was ready due to a funeral, and Jim, the Service Dispatcher called me from his house on a Saturday and took care of me. More

Jim and Katherine were incredibly caring and helpful when my Navigator had an issue while we were traveling. They worked me right in on the same day and provided thorough technical support and ensured we we my Navigator had an issue while we were traveling. They worked me right in on the same day and provided thorough technical support and ensured we were right back on our way out of town. Highly recommend! More

Let’s put it this way because of Bob we will never deal with Palmetto Ford again! I would like to use other words but I can’t. How he treated my wife was unacceptable! Bob demanded we come and get the e with Palmetto Ford again! I would like to use other words but I can’t. How he treated my wife was unacceptable! Bob demanded we come and get the expedition which my wife did, when she picked up the car it was dead!! They did work on our Expedition which caused a short somewhere in the dash and refused to look at it and said we would have to make another appointment…. The Expedition has been to Jones and now Ravenal Ford and they still can’t figure out what the xxxx Palmetto did to it!!! Oh don’t get me started on the key fob! We paid over $400 for half a fob. Never received a call from the xxx! Thanks to Bob and Palmetto Ford once our car comes out of the shop will never own a Ford product again!! I would give this dealership like many other people, negative stars if I could!! More

Brought my truck here for the first time in nov of 2023 for a warrantied transmission replacement. It took them 3 months to even touch my truck and i had to drive up there to find out it was still in the s for a warrantied transmission replacement. It took them 3 months to even touch my truck and i had to drive up there to find out it was still in the same parking spot i dropped it off in while they lied to me about what the current status was, saying it was being worked on already. then after having to show up almost once a week, 2.5 months after starting the work, (over 5 months total for a single transmission at this point), they finally finished it and said it was ready. All for it to last me 2 months and now it's right back in the shop with the exact same issue and it's taken them 3.5 months this time and no sign of it being finished soon. they refuse to give me accurate information about when my truck will be ready or about what work they're even doing to it. about 10 months total of it being with them in the past year, and they still can't even do a 12 hour trans swap. would never recommend these guys if they were the last ones in the world. More

Terrible service after the sale of vehicle and extended warranty. If your in the market go anywhere but palmetto ford. warranty. If your in the market go anywhere but palmetto ford. More

No words to describe the incompetence of the service department. It's unfortunate, after 12 years of leasing a different make, I went with Ford. department. It's unfortunate, after 12 years of leasing a different make, I went with Ford. More

This dealership stinks. Had great service while Joe Luciano was there but since Allen Oltmann took over I have no service although I wouldn't know since no one in Service Had great service while Joe Luciano was there but since Allen Oltmann took over I have no service although I wouldn't know since no one in Service Dept knows to use a phone for a few minutes out of there supposedly busy day. My car has been at Palmetto Ford for 4 weeks and had I not got upset and called I would not know what little I do know. I was told that they had talked to my warranty company which at the time they had not and that was the second week. Third week finally talked to someone at warranty company but they say inspector didn't show for another week which is xx because unlike these service advisors I do know how to use a phone and I talked to my warranty company and they told me what is going on. My vehicle is supposedly there for valve cover and a passenger mirror. Warranty company will cover it and reimbursement of at least a week of car rental. If they don't have enough mechanics to cover the work then either hire more mechanics, pay them better so they will want to stay or slow down doing what you cannot catch up with. I really hope they are not holding my car up for the seat belt recall. Now to get in touch with the better business bureau. When my car is released it might go back for new tires since I have lifetime on them and nothing else. The bad thing about all this is I was told by other people not to take it there so I will listen to them next time.!!!!!!!!! More

This is my second attempt at writing a review on this site. The First disappeared after I was finished writing it and was never posted. Too long to rewrite my post. My experience with service on four dif site. The First disappeared after I was finished writing it and was never posted. Too long to rewrite my post. My experience with service on four different occasions was 3-1 stars and one five star. Needless to say, I will never recommend or be back to this dealership More

I am beyond grateful for John Munch who took my concerns seriously & made it his priority to get what was needed done. A man of his word. A man of integrity seriously & made it his priority to get what was needed done. A man of his word. A man of integrity More