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Palmetto Ford Lincoln
Charleston, SC
952 Reviews
Palmetto Ford Inc. has been serving the people in Charleston and the surrounding areas since 1969. We are a family owned business with 2 convenient locations on the Auto Mile in West Ashley. This business was built on referrals and our reputation for offering nothing but the finest cars at the best prices. People not only buy their vehicles from us but they come back to have them serviced here as well. We have a large variety of vehicles on our lots that are a great mix of cars, hybrids, trucks, crossovers and SUVs – something for everyone. If we don't have what you are looking for, we will search the region to locate that special vehicle for you. Presently, we have several financing sources from good to not-so-good credit. We also accept trade-ins, so please contact us or stop by and we look forward to getting you in the car of your dreams. We're starting our next 50 years!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 952 reviews
December 03, 2010
Salesman was very helpful and knowledgable. The financing department was also very helpful and patient with financing. Salesman went out of his way to accomadate my schedule and was very quick and responsive department was also very helpful and patient with financing. Salesman went out of his way to accomadate my schedule and was very quick and responsive to any of my particular needs. This was my first time buying a new vehicle and it was made a very pleasant experience by the people at Palmetto Ford. More
by tarheeljoe87
Employees Worked With
Dan Ehrbar, Ron Austin
December 02, 2010
From the time we entered the dealership we were gretaed with a friendly smile and given appropriate attention. Loyd was open and honest during our experience. I feel the customer service and pricing were with a friendly smile and given appropriate attention. Loyd was open and honest during our experience. I feel the customer service and pricing were great. This is our second purchase from Palmetto Ford and probably will not be the last. More
by General179
Employees Worked With
Loyd Suggs
November 29, 2010
Honest Sales Personel Friendly Staff Willingness to Honest Sales Personel Friendly Staff Willingness to find exact car per my request Choice of cars on lot Easy trade in of other car Easy transitio Honest Sales Personel Friendly Staff Willingness to find exact car per my request Choice of cars on lot Easy trade in of other car Easy transition of tags and insurance information Service/warranty/maintenance plan options Great to have onsite service and body shop More
by mgerardi
Employees Worked With
Kelvin, Dan
November 29, 2010
Bill was a great help in putting together my car and gave me a terrific price, both for the new MKX and my trade-in. He guided me to the 2011 model because of all the new technological advances, which was th me a terrific price, both for the new MKX and my trade-in. He guided me to the 2011 model because of all the new technological advances, which was the main reason I was trading in my 2007 MKX. Bill is a great pleasure to work with. More
by tmhaugen
Employees Worked With
Bill Pappas
November 17, 2010
I took my vehicle in for service because it had a starting problem (intermittently wouldn't start). They diagnosed it as a bad fuel pump, i had them replace the pump, fuel filter, and clean the fuel starting problem (intermittently wouldn't start). They diagnosed it as a bad fuel pump, i had them replace the pump, fuel filter, and clean the fuel system. took it home, more problems arose. this time it would start and then almost die. took it in again, they diagnosed a bad IAC valve. had them fix it. I had also told them that it had spark knock and thought it may be related to the dieing problem due to a possible vacuum leak. Upon test driving the vehicle the service tech diagnosed the 'knock' as a rod knock and also said that it had a vibration. He recommended a new engine, and could not come up with any other possible alternatives. I had the car towed and got a second opinion. The knock was in fact a spark knock and the vibration were both caused by a clogged fuel injector. One cylinder was not firing at all causing a very rough idle, and there was a bad transmission mount making a metal on metal vibration. Since this shop had just done a fuel system cleaning they resolved the fuel injector at no charge. The other repairs were resolved by the second opinion shop. The car was very much mis-diagnosed and did not in any way need a new engine. More
by carguy123
Employees Worked With
eric nagle and his service team
November 15, 2010
Truly enjoyed my experience at this dealership. They were helpful the entire time. I've been shopping the new Taurus for almost a year now and Palmetto was patient with every step of the way. Iwould strongl helpful the entire time. I've been shopping the new Taurus for almost a year now and Palmetto was patient with every step of the way. Iwould strongly recommend Palmetto to everyone I know. The finance manager put me at ease and explained everything to me. I LOVE MY NEW CAR!!!!! More
by crystalclear
Employees Worked With
Scott Lambert
June 09, 2010
Purchased a new F150 the salesperson was very knowledgable, professional and courteous. I will purchase more cars from this dealer in the future. And I love the new Ford F150.I have not yet been knowledgable, professional and courteous. I will purchase more cars from this dealer in the future. And I love the new Ford F150.I have not yet been in for service. I have been contacted by the dealership to see if I was happy with my sales experience. More
by jamesfmoody
Employees Worked With
2
June 04, 2010
I recently purchased a 2010 F-150 and had a great buying experience. They had trucks in every color and different packages so I was able to choose what I wanted. They were very accomodating and gave me a gr experience. They had trucks in every color and different packages so I was able to choose what I wanted. They were very accomodating and gave me a great price. There was no pressure and they let me take my time making a decision. I will definitely do business with them in the future. More
by Tigerfan101
Employees Worked With
Bill Pappas
June 02, 2010
I've been shopping sround for a new Fusion for a few months now, I've stopped by all three dealerships in my area several different times and have to say I've been the most displeased with Palmetto. Its months now, I've stopped by all three dealerships in my area several different times and have to say I've been the most displeased with Palmetto. Its definitely the picture of a boys club down there with the "smoker's lounge" you have to walk through to get to the front door, the receptionist who's attire leaves little to the imagination and the over all good ol' boy mentality of the sales staff. I visited this dealership three different times this year and have talked with three different sales people (none of which called me back with the information I asked for) and the last one was the worst. He rushed me through everything and then seemed to get aggressive when I said I needed to thin about it. He practically screams at me, "What's there to think about?". From that moment I knew it was time for me to go and continue my shopping elsewhere. If "Mama" still has anything to do with this dealership, she should be ashamed of her "boys". More
by jimj6122
June 01, 2010
I have dealt with Palmetto Ford for about 3 years now and have bought 2 new cars, both from the same salesperson. An F-150 3 years ago and a 2010 Edge last month (love it!). Both times, I had already res have bought 2 new cars, both from the same salesperson. An F-150 3 years ago and a 2010 Edge last month (love it!). Both times, I had already researched what I wanted online as far as packages and colors etc., before going to the dealership. Kelvin treats me like a friend when I go in, on the Edge, he had to get it from another dealership because they did not have one in stock. They originally wanted me to factory order, but were then able to find one locally for me. Once we negotiated, I feel I got a fair deal. They always call me after going there to make sure everything is ok. More
by skmlg
