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Palmetto Ford Lincoln
Charleston, SC
956 Reviews
Palmetto Ford Inc. has been serving the people in Charleston and the surrounding areas since 1969. We are a family owned business with 2 convenient locations on the Auto Mile in West Ashley. This business was built on referrals and our reputation for offering nothing but the finest cars at the best prices. People not only buy their vehicles from us but they come back to have them serviced here as well. We have a large variety of vehicles on our lots that are a great mix of cars, hybrids, trucks, crossovers and SUVs – something for everyone. If we don't have what you are looking for, we will search the region to locate that special vehicle for you. Presently, we have several financing sources from good to not-so-good credit. We also accept trade-ins, so please contact us or stop by and we look forward to getting you in the car of your dreams. We're starting our next 50 years!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 956 reviews
December 27, 2010
Christian Crandon is a very informative sales person.He is not pushy in any way&goes above& beyond to make you happy.He's willing to help teach you&set up the many new electronics in the vehicle.It was a s is not pushy in any way&goes above& beyond to make you happy.He's willing to help teach you&set up the many new electronics in the vehicle.It was a super smooth transaction from start to finish. More
by momofjlandh
Employees Worked With
Christian Crandon, Scott, Graham
December 23, 2010
Top notch is addressing customers needs. The staff at Palmetto Ford understands customer service and loyalty. I am always greeted with a smile by Mandy Miles and Gary when I walk in the door. Gary cons Palmetto Ford understands customer service and loyalty. I am always greeted with a smile by Mandy Miles and Gary when I walk in the door. Gary consistently fights for MY deal and not for the dealerships bottom line. The General Manager, Bruce Bilsback, continued to hear my offers and did everything expected to retain my business. I have consistently returned to Palmetto Ford, not just becuase of the selection of vehicles, but due to the intangibles that accompany the sale. Jean Healy from the Service Department has always provided me with professional VIP treatment, Gary continues to address my needs after the sale and I am certain that I have left the dealer with a great vehicle and a great deal to accompany it. Next to USAA, Palmetto Ford is the most professional business I have dealt with. They recieve my vote for 'Dealership of the Year'! More
by rickrodes
Employees Worked With
Gary French, Bruce Bilsback, Mandy Miles
December 19, 2010
Joseph Smith was very informative but not "pushy." Mr. Smith was very professional and answered my questions in detail. Overalll, a good experience. Car was delivered from Florida. I was kept informed Smith was very professional and answered my questions in detail. Overalll, a good experience. Car was delivered from Florida. I was kept informed regarding status of vehicle throughout entire time. No surprises. More
by wmarsh
Employees Worked With
Joseph Smith
December 06, 2010
Woeking with Palmetto Ford was a great experience. I will definitely be purchasing vehicles for business and personal use from Palmetto in the future. Dan my saleman make the process very easy and worked har definitely be purchasing vehicles for business and personal use from Palmetto in the future. Dan my saleman make the process very easy and worked hard to find a vehicle to meet that of my needs. He was very knowledge of the explorer model and made the buying process a pleasure. More
by atroublefield
Employees Worked With
Dan Ehrbar
December 03, 2010
Salesman was very helpful and knowledgable. The financing department was also very helpful and patient with financing. Salesman went out of his way to accomadate my schedule and was very quick and responsive department was also very helpful and patient with financing. Salesman went out of his way to accomadate my schedule and was very quick and responsive to any of my particular needs. This was my first time buying a new vehicle and it was made a very pleasant experience by the people at Palmetto Ford. More
by tarheeljoe87
Employees Worked With
Dan Ehrbar, Ron Austin
December 02, 2010
From the time we entered the dealership we were gretaed with a friendly smile and given appropriate attention. Loyd was open and honest during our experience. I feel the customer service and pricing were with a friendly smile and given appropriate attention. Loyd was open and honest during our experience. I feel the customer service and pricing were great. This is our second purchase from Palmetto Ford and probably will not be the last. More
by General179
Employees Worked With
Loyd Suggs
November 29, 2010
Honest Sales Personel Friendly Staff Willingness to Honest Sales Personel Friendly Staff Willingness to find exact car per my request Choice of cars on lot Easy trade in of other car Easy transitio Honest Sales Personel Friendly Staff Willingness to find exact car per my request Choice of cars on lot Easy trade in of other car Easy transition of tags and insurance information Service/warranty/maintenance plan options Great to have onsite service and body shop More
by mgerardi
Employees Worked With
Kelvin, Dan
November 29, 2010
Bill was a great help in putting together my car and gave me a terrific price, both for the new MKX and my trade-in. He guided me to the 2011 model because of all the new technological advances, which was th me a terrific price, both for the new MKX and my trade-in. He guided me to the 2011 model because of all the new technological advances, which was the main reason I was trading in my 2007 MKX. Bill is a great pleasure to work with. More
by tmhaugen
Employees Worked With
Bill Pappas
November 17, 2010
I took my vehicle in for service because it had a starting problem (intermittently wouldn't start). They diagnosed it as a bad fuel pump, i had them replace the pump, fuel filter, and clean the fuel starting problem (intermittently wouldn't start). They diagnosed it as a bad fuel pump, i had them replace the pump, fuel filter, and clean the fuel system. took it home, more problems arose. this time it would start and then almost die. took it in again, they diagnosed a bad IAC valve. had them fix it. I had also told them that it had spark knock and thought it may be related to the dieing problem due to a possible vacuum leak. Upon test driving the vehicle the service tech diagnosed the 'knock' as a rod knock and also said that it had a vibration. He recommended a new engine, and could not come up with any other possible alternatives. I had the car towed and got a second opinion. The knock was in fact a spark knock and the vibration were both caused by a clogged fuel injector. One cylinder was not firing at all causing a very rough idle, and there was a bad transmission mount making a metal on metal vibration. Since this shop had just done a fuel system cleaning they resolved the fuel injector at no charge. The other repairs were resolved by the second opinion shop. The car was very much mis-diagnosed and did not in any way need a new engine. More
by carguy123
Employees Worked With
eric nagle and his service team
November 15, 2010
Truly enjoyed my experience at this dealership. They were helpful the entire time. I've been shopping the new Taurus for almost a year now and Palmetto was patient with every step of the way. Iwould strongl helpful the entire time. I've been shopping the new Taurus for almost a year now and Palmetto was patient with every step of the way. Iwould strongly recommend Palmetto to everyone I know. The finance manager put me at ease and explained everything to me. I LOVE MY NEW CAR!!!!! More
by crystalclear
Employees Worked With
Scott Lambert
