Palmetto Ford Lincoln

Didn't have truck I wanted so got it delivered then had the add-ons I wanted added in a reasonable time and delivered to me perfectly the add-ons I wanted added in a reasonable time and delivered to me perfectly More

I am glad to let you know about my recent experience with Palmetto Ford and our salesman, David Johnston. When my husband and I visited their dealership, it was our intention to "only" test drive the MKZ Li Palmetto Ford and our salesman, David Johnston. When my husband and I visited their dealership, it was our intention to "only" test drive the MKZ Lincoln. I have been driving a Toyota RAV 4 for the past 3+ years and it didn't take me long to realize that the quality of the ride was just not good enough for us. Since I had owned a Lincoln Continental prior to my Toyota, I was already familiar with the dependability of a Lincoln. I had originally intended to test drive a CTS Cadillac; but after reading about the differences between the Cadillac and Lincoln on vehix.com and KellyBlueBook.com, I realilzed that the Lincoln has a better overall rating. David met us when we drove into the dealership and stayed with us throughout the whole process. I never felt pressured and he was always very courteous. I think what I appreciated the most was that he never left the room and came back acting like it was "hard work" for him to find out the answer to questions that we asked. I have been to dealership where everytime the salesman leaves the room, he comes back and acts like it was soooooooo hard to talk "whoever it was he was talking to" into considering whatever we were asking. I hate that so much that I almost get claustrophobia when we are asked to "go into a room" to talk money/issues. I think that is why I waited so long to trade in my Toyota. I was prepared to leave at anytime. However, each time I asked David to find out something, he was very prompt and we just sat in the lobby and felt very relaxed. I already knew what I was willing to pay and what the fair price was. I also knew what a fair trade in value was for our car. Every figure that they gave us was right on. When he gave us the bottom line, I was shocked that he actually came up with a number below what I had expected. Even though it may sound cliche, it was an offer too good to refuse. I was pleasantly surprised. We actually drove the car home that evening. It is MY car and I'm absolutely loving it. There were a few small details that had to be taken care of, but they were very attentive to those and took excellent care of me and my new care. I would definitely recommend Palmetto Ford, David, and Brandon and I look forward to dealing with them in the future. Blessings, Becky Redmon More

There was no trouble. Bill made my experience seamless. He knew about what i wanted and exceeded my expectations. He sent me to a man who knew perfectly how to hook up the blue tooth and navigator. my ex He knew about what i wanted and exceeded my expectations. He sent me to a man who knew perfectly how to hook up the blue tooth and navigator. my experience was wonderful...al phillips More

The reason for my rating is, as I told David Johnson, although I have bought quite a few vehicles over the past forty years, at last I have experienced an automobile purchase that was essentially painles although I have bought quite a few vehicles over the past forty years, at last I have experienced an automobile purchase that was essentially painless, if not down right enjoyable. David Johnson was a joy to work with. Aside from being knowledgable about all aspects of the vehicle I was interested in, David's professionalism and ability to step me easily through the purchase process was completely unique in my experience. David demonstrated to me early in the process his trustworthiness and an attitude that he was clearly working to make the outcome of the transaction as good as possible for me as the buyer. I also very much appreciated the manner in which the financial aspects of the transaction were done in "take away" figures inclusive of all the various add-ons and fees. Whether this was a policy of Palmetto Ford or Ford's corporate policy, David carried it out masterfully. I also need to mention the great treatment I got from Brandon, who is responsible for internet sales, as well as the financial officer who was so helpful through the transaction process. I appreciate your staff as a team, and I look forward to enjoying a mutually rewarding relationship with everyone at Palmetto Ford through the life of my new vehicle. Skip Runge More

In the past ten plus years my company has purchased over 15 F150's from Palmetto Ford and Bill Pappas. Like usual it only took about 30 mins to drive away in my new F150 Eco Boost! Bill makes it so easy and 15 F150's from Palmetto Ford and Bill Pappas. Like usual it only took about 30 mins to drive away in my new F150 Eco Boost! Bill makes it so easy and it's such a pleasure working with him and everybody else at Palmetto Ford. I would also like to say "Hats off to Ford Motor" This is the best truck I have ever driven and I've been driving F150's for 25 years!! Thanks and keep up the great work!! More

Tony is a true professional. His focus is on the customer and making the buying experience a great one. Even after the purchase Tony was open and receptive to concerns I had. He is a pleasure to d customer and making the buying experience a great one. Even after the purchase Tony was open and receptive to concerns I had. He is a pleasure to deal with and someone I would recommend to ours to visit if they are in the market to purchase a Ford product. More

I went out not looking to buy a Ford at first but stopped in and found the perfect car for me at Palmetto Ford. Thanks in and found the perfect car for me at Palmetto Ford. Thanks More

Gary French was very frendly and professional from the first day we meet at the dealership. While discussing buying/trading options, Gary allowed me to digest the information provided and get back to him. first day we meet at the dealership. While discussing buying/trading options, Gary allowed me to digest the information provided and get back to him. Gary did not pressure me or continue e-mailing or bothering me will phone calls. When we cooresponded via e-mail, Gary was very prompt at answering the e-mail and always had the information when requested. Gary made the buying experience pleasurable. I recommend Palmetto Ford and particuliary Gary French if your in the market for a Ford product. More

Bought last 2 trucks frm Palm Ford. Most recent was a 1yr old '06 f150 lariat 4x4 crew cab. Bought used in 2007, but by approx 2009 my hood paint was peeling off. It appeared the vehicle had been in a 1yr old '06 f150 lariat 4x4 crew cab. Bought used in 2007, but by approx 2009 my hood paint was peeling off. It appeared the vehicle had been in a minor fender-bender during the original 1-yr lease prior to my purchasing the vehicle. It was not clear whether Palm Ford had repainted the hood, but it stands to reason the original lease-holder probably had done it prior at the point of accident. Anyway, by Sept 2011, most of the clear-coat had peeled off of my hood, but the rest of my paint was still beautiful. I had a recommended body shop quote me approx $450 to redo the hood, but the more I thought about it, the more I felt Palmetto Ford had some of this responsibility. However, I also relized but waiting so long to make them aware of it, I had probably messed up. I contacted Jim Moody, the body shop Mgr for Palm Ford, and showed him the hood. He stated he did not believe Palmetto did the original hood repair work, and that due to the length of time that had passed since my purchase of the truck, Ford would not likely reimburse the dealer for just making Ford aware of it. However, he stated since I had bought two trucks from them, he would take care of the hood for me. Just to be crystal clear, I asked him what MY total costs would be, and he replied $0 - only promising I should consider buying my future vehicles from them! PS - an important side note: when Jim and I originally looked at the hood, I forgot to point out the large blue Ford emblem on the chrome front grille. The blue had bled terribly and it looked like a bad tye-dye - probably from one of the rare occassions where I'd pressure-washed it. I called Jim back, and he agreed to fix the hood ornament as well - at $0 !!! Couldn't have asked more, or from a nicer man. More

Gary French is an outstanding salesperson - professional, friendly, knowledgeable, and patient. He has continued to follow up with me to ensure my satisfaction and happiness. I would highly recommend Gary a friendly, knowledgeable, and patient. He has continued to follow up with me to ensure my satisfaction and happiness. I would highly recommend Gary and Palmetto to anyone in the market for a new or used car. More