Palmetto Ford Lincoln

I have used this dealership with my previous vehicle, for service issues, and when I needed to purchase a new car. As far as the service department goes, it is almost always nearly impossible to get someone service issues, and when I needed to purchase a new car. As far as the service department goes, it is almost always nearly impossible to get someone on the phone on the first attempt. Be prepared to leave a message and to not receive a call back for around an hour. Now for the car buying experience. When I purchased my car, the dealer (Gary French) I worked with was very nice, eager (almost to the point of seeming rushed), and attentive. Being a female, shopping alone, and not knowing a great deal about cars, I was very concerned that I would be taken advantage of, which I was upfront about, but I was quickly reassured that I would be taken care of, which i felt that I was. The car buying process was very stressful but for the most part the staff that I worked with was pretty helpful. However...a week or so after buying I had to bring my car back so that they could do the First Place Finish treatment (which I was talked into during buying and was told that it would take around three hours, but that the dealership would be happy to provide me with a car, so that I could go about my day while my car was being attended to). I called my dealer on Monday to inform him that I would be bringing my car in on Thursday, and again was told that I would be provided with a vehicle once I dropped mine off, to which I told him that I would be needing one. So I arrive at the agreed upon time, drop my car off with my dealer and ask for the car to use in the meantime. It takes the dealer around 25-30 minutes to return with a car for me. Once in the car and not even off of the lot, the car alarms to inform me that only 8 miles remain until empty. So I immediately return to the front desk and ask to see my dealer. Once he returns he makes it no secret that I have inconvenienced him by returning at all. So apoligize for bothering him and tell him that the car only has 8 miles to empty, to which he says "well, how far do you even have to go". I tell him i have to return to Mt. Pleasant and I really dont have the money to be putting gas in the loner car. So he snaps at me and says well here, takes his wallet out, and asks me how much I think I need for gas. I refused to take his money, told him that I felt that it was akward to take it and to forget about it. As Im walking out of the door, he yells "Bring me your receipt and I'll give you the money." I'm well aware that during the buying experience that he is going to be overly nice and do whatever to sell me a car, but the condescending attitude and the dismissive manner in which I was treated during the return visit was unexcusable and belittling. Other than the actually car buying experience, this dealership as a whole has left very little to be desired in terms of customer service. If I had it to do again, I would have done some better research and gone to another dealership. More

I will definately come back to Palmetto Ford when it's time for another one. Jerry Tindal is the hardest working salesman who really cared about my particular situation. He continued to work on my deal da time for another one. Jerry Tindal is the hardest working salesman who really cared about my particular situation. He continued to work on my deal days after I left in my new truck and ended up saving me $4800! You'll be glad you visited Palmetto Ford and be sure to see Jerry! More

Great Salesman. Was exceptional with his customer service skills. Is willing to continue to assist with matters even after the sale. Would recommend him to anyone. service skills. Is willing to continue to assist with matters even after the sale. Would recommend him to anyone. More

About 12 years ago we had purchased a used vehicle from palmetto ford and had a horrible experience.It took forever to do the deal and we felt pressured to complete.We have purchased 4 new vehicles all fro palmetto ford and had a horrible experience.It took forever to do the deal and we felt pressured to complete.We have purchased 4 new vehicles all from Ravenel ford due to this last experience.This time at Palmetto ford there was not any undue stress,everyone was friendly and yet professional.We did not feel obligated to make any purchase.We actually did not make any delas until the following day when both parties had decided we were not ready to make any deals at this time.I will definately check with palmetto ford on my next used or new purchase. Thanks Paul and Anne Blocker More

Palmetto Ford and Bill Pappas Made my new car buying experience the best I have ever had. Not only did they give me a great price on my new truck but they were very proffessional and friendly at the sam experience the best I have ever had. Not only did they give me a great price on my new truck but they were very proffessional and friendly at the same time. They were very informative about the model truck I was looking at and were able to answer all my questions about that specific model. They know their product! Other dealers just seemed to want to get me in a truck and out the door. Palmetto Ford and Bill Pappas have earned a customer for life!!! More

I would recommend Gary French and Palmetto Ford/Lincoln to anyone shopping for a Ford product. Gary was easy to work with and accommodating to our time table. This was our first experience buying an Ameri to anyone shopping for a Ford product. Gary was easy to work with and accommodating to our time table. This was our first experience buying an American made car in many many years, and we were very pleased with the dealership and the smooth process of the sale. We were very impressed that they have a computer expert dedicated to the MySinc system who is available for computer support-very necessary with the sophistication of the system. Brandon is very knowledgeable, patient, and sincerely interested in assisting. I have no reservations recommending this dealership and would ask for Gary again. More

Didn't have truck I wanted so got it delivered then had the add-ons I wanted added in a reasonable time and delivered to me perfectly the add-ons I wanted added in a reasonable time and delivered to me perfectly More

I am glad to let you know about my recent experience with Palmetto Ford and our salesman, David Johnston. When my husband and I visited their dealership, it was our intention to "only" test drive the MKZ Li Palmetto Ford and our salesman, David Johnston. When my husband and I visited their dealership, it was our intention to "only" test drive the MKZ Lincoln. I have been driving a Toyota RAV 4 for the past 3+ years and it didn't take me long to realize that the quality of the ride was just not good enough for us. Since I had owned a Lincoln Continental prior to my Toyota, I was already familiar with the dependability of a Lincoln. I had originally intended to test drive a CTS Cadillac; but after reading about the differences between the Cadillac and Lincoln on vehix.com and KellyBlueBook.com, I realilzed that the Lincoln has a better overall rating. David met us when we drove into the dealership and stayed with us throughout the whole process. I never felt pressured and he was always very courteous. I think what I appreciated the most was that he never left the room and came back acting like it was "hard work" for him to find out the answer to questions that we asked. I have been to dealership where everytime the salesman leaves the room, he comes back and acts like it was soooooooo hard to talk "whoever it was he was talking to" into considering whatever we were asking. I hate that so much that I almost get claustrophobia when we are asked to "go into a room" to talk money/issues. I think that is why I waited so long to trade in my Toyota. I was prepared to leave at anytime. However, each time I asked David to find out something, he was very prompt and we just sat in the lobby and felt very relaxed. I already knew what I was willing to pay and what the fair price was. I also knew what a fair trade in value was for our car. Every figure that they gave us was right on. When he gave us the bottom line, I was shocked that he actually came up with a number below what I had expected. Even though it may sound cliche, it was an offer too good to refuse. I was pleasantly surprised. We actually drove the car home that evening. It is MY car and I'm absolutely loving it. There were a few small details that had to be taken care of, but they were very attentive to those and took excellent care of me and my new care. I would definitely recommend Palmetto Ford, David, and Brandon and I look forward to dealing with them in the future. Blessings, Becky Redmon More

There was no trouble. Bill made my experience seamless. He knew about what i wanted and exceeded my expectations. He sent me to a man who knew perfectly how to hook up the blue tooth and navigator. my ex He knew about what i wanted and exceeded my expectations. He sent me to a man who knew perfectly how to hook up the blue tooth and navigator. my experience was wonderful...al phillips More

The reason for my rating is, as I told David Johnson, although I have bought quite a few vehicles over the past forty years, at last I have experienced an automobile purchase that was essentially painles although I have bought quite a few vehicles over the past forty years, at last I have experienced an automobile purchase that was essentially painless, if not down right enjoyable. David Johnson was a joy to work with. Aside from being knowledgable about all aspects of the vehicle I was interested in, David's professionalism and ability to step me easily through the purchase process was completely unique in my experience. David demonstrated to me early in the process his trustworthiness and an attitude that he was clearly working to make the outcome of the transaction as good as possible for me as the buyer. I also very much appreciated the manner in which the financial aspects of the transaction were done in "take away" figures inclusive of all the various add-ons and fees. Whether this was a policy of Palmetto Ford or Ford's corporate policy, David carried it out masterfully. I also need to mention the great treatment I got from Brandon, who is responsible for internet sales, as well as the financial officer who was so helpful through the transaction process. I appreciate your staff as a team, and I look forward to enjoying a mutually rewarding relationship with everyone at Palmetto Ford through the life of my new vehicle. Skip Runge More