Palmetto Ford Lincoln

Jim Thorne is the consummate professional. He always works hard to please the client and provides the highest degree of customer service. The best shop in town. works hard to please the client and provides the highest degree of customer service. The best shop in town. More

Kelvin and Brandon just helped me into a new 2013 Ford Focus. I had initially emailed Palmetto Ford about the Focus and Brandon got back to me quickly and respected my time and alerted Kelvin that I would Focus. I had initially emailed Palmetto Ford about the Focus and Brandon got back to me quickly and respected my time and alerted Kelvin that I would be coming in for a test drive. He had everything ready for me when I walked in the door. The Focus was exactly as described and drove wonderfully. The next day Kelvin had my paperwork ready to go and we were able to complete my sale without any surprises or hiccups. Kelvin always checked to see how I was doing or if I needed anything and explained all the paperwork carefully and answered all the questions I had on them. With all the complexities of cash, rebates, trade in's, and financing, I felt it went very smoothly. After the sale, Brandon lead me through my sync system, set up my phone, and changed a few settings for me so that my car was up and ready to go. I was very appreciative of his knowledge and his time. Brandon and Kelvin both were very patient with me through the entire process, helping me through my first car sale. They made me very comfortable through my entire time at Palmetto Ford and called me the next day to see how I was doing with the car and if I had any additional questions. I would definitely recommend Palmetto Ford as well as Kelvin and Brandon. The service was fantastic! More

My experience at Palmetto Ford was excellent. I had never purchased a new car before, and was somewhat apprehensive of the whole process, but my salesperson, Kelvin Ruffin, quickly put me at ease, helped me purchased a new car before, and was somewhat apprehensive of the whole process, but my salesperson, Kelvin Ruffin, quickly put me at ease, helped me find the perfect car for me and came across as incredibly helpful, personable, knowledgeable and most importantly, honest person. He made the whole process a completely positive experience for me, I honestly cannot sing his praises high enough. Once I had picked out the perfect car for me, Ron Austin in the Finance Department went over all the financing options available to me thoroughly and in a manner that was easy to understand, and we came up with an option that was well within my budget. The car was in excellent shape and exactly how I expected when I drove it out of the dealership, and their follow-up help has been excellent. I would thoroughly recommend Palmetto Ford to anyone looking to purchase a car. More

Gary, Mike & Brandon, were very friendly, yet professional. Thanks to Brandon's great delivery help, I got the Sync figured out! Great experience at Palmetto& thanks for the great service guys! professional. Thanks to Brandon's great delivery help, I got the Sync figured out! Great experience at Palmetto& thanks for the great service guys! More

I enjoyed working with Gary....he was very professional and his follow up was terrific. The sales process and the delivery of the vehicle all exceeded my expectations. and his follow up was terrific. The sales process and the delivery of the vehicle all exceeded my expectations. More

I just purchased a new Ford Fusion from Palmetto Ford. Kelvin Ruffin was my salesperson and he is excellent!! Friendly and personable, and most of all honest. He was very patient with me over my 3 day ' Kelvin Ruffin was my salesperson and he is excellent!! Friendly and personable, and most of all honest. He was very patient with me over my 3 day 'decision'. I verified everything he told me on Ford.com and he definitely was extremely knowledgeable of the product. I would not hesitate in the least to send any of my friends or family to Palmetto Ford, and to specifically ask for Kelvin. The entire experience was seamless, and I will be a repeat customer!! More

I went to Ford and I was greeted by John Miller. I wanted to look at the F250's and John did a great job showing me the options and styles of the F250. After looking at the inventory on the lot I told John t to look at the F250's and John did a great job showing me the options and styles of the F250. After looking at the inventory on the lot I told John that I would like to "build my own truck". He was very familiar with that process, and we went to the computer and put my truck together. I was able to get the exact options that I wanted and the color that I wanted. I would highly reccomend John to anyone that is in the market for a new car or truck. Brandon Fleetwood helped me in this process too. I had inquired about my intrest in looking for a new truck through email online. Brandon was very prompt in responding to me, and he set up the introduction with John Miller. When my truck came in, I was able to sit down with Brandon to go over all of the electronics on my new truck. Brandon's knowledge of "Sync" in the truck was a huge help. Palmetto Ford in Charleston has a great group, and my experience was A+++. More